How to view your domain registration details Ensure your domain name registration information is correct by viewing the details from within your xneelo Control Panel. Read article
Internal Account Transfer FAQ This article answers some frequently asked questions about the Internal Account Transfer process. Read article
Who is responsible for approving a domain transfer request? Ensure a successful transfer by knowing where to expect the domain transfer request. Read article
Update your DNS records to connect your domain to the CDN service Update your DNS via your DNS host to point to the CDN service. Read article
Find your hosting server IP address The IP address of the server that hosts your domain can be found in konsoleH. Read article
What is DNSSEC? Domain Name System Security Extensions (DNSSEC) is an extension of the standard domain name system (DNS), which translates domain names to IP addresses. DNSSEC improves security by validating the authenticity of the DNS data. Read article
Let’s Encrypt FAQ We offer SSL certificates from Let’s Encrypt – a free, automated, and open certificate authority (CA), run for the public’s benefit. Read article
cCTLD (Country code top – level domains) domain transfer guide – how to move to xneelo Move your local domain to xneelo. Follow our step-by-step guide to transfer your .co.za or .org.za domain with website hosting and email. Read article
How to register a domain Registering your domain is easy with xneelo’s online ordering process. Follow these visual steps to secure your preferred domain name. Read article
Global (gTLD) domain transfer guide: how to move to xneelo Follow our step-by-step guide for a global domain transfer to xneelo, including .com .net .info .biz .org .tv .mobi .co .cc .de .eu .capetown .joburg .durban and .africa. Read article
How to cancel hosting with other providers Before transferring your email or website to xneelo, you need to cancel them with your current provider. In this article, we list the most common hosting companies and their procedures. Read article
How to verify your domain for G Suite and Google Mail In order to use G Suite with your domain, you will need to verify with Google that you are authorised to administer the domain. Read article
Reasons for a domain transfer to fail Your domain transfer may be rejected by the current registrar. In this article, we break down 9 reasons why this may be the case and what you need to do to have it accepted. Read article
Domain transfer guides We’ll help you move to xneelo. In this article, select your domain extension for a visual breakdown on transferring your domain to us. Read article
How to update your name servers Name servers cannot be updated via your control panel. Our Customer Support team can make the updates on your behalf. Please send a request to admin@xneelo.com. Read article
How to order an Internal Transfer on your Managed server An internal transfer request is sent to a domain administrator to authorize the transfer of a domain to another xneelo customer. Read article
Do I need domain search registration? Beware of Search registration scams claiming that the visibility of your domain on search engines is at risk and that domain search registration is required. Read article
Domain redemption periods in the gTLD life cycle An explanation of the various grace and redemption stages in the lifecycle of gTLD domains such as .com, before the domain is deleted and available for re-registration. Read article
60 day Domain Transfer Lock period Domains are locked at registrars for 60 days after initial registration or transfer, and can’t be moved between registrars during this period. Read article
How to cancel a domain transfer and change to Hosting Only If you have ordered a Web Hosting package including a domain transfer, the domain transfer can be cancelled and the order converted to Hosting Only. Read article
What is a gTLD? Generic top-level domains (gTLDs) can be considered all domains other than country-code top level domains (ccTLDs). The most common are .com .net .org Read article
Domain Name System (DNS) The function of a Domain Name System (DNS) is simply to translate domain names into IP addresses and vice versa. Read article
What is a domain name? A domain name is an easy to remember name that refers or points to the IP address of the server where your website or email is hosted. Read article
What is domain propagation? Domain propagation is the process whereby nameservers update across the Internet to reflect a change in a domain’s DNS record. Read article
Which domain extensions does xneelo register? We facilitate the registration of a number of domain extensions via third-party registrars. Read article
Upgrade your Domain Registration to a Hosting Package When you are ready to add a website and email to your domain, you may upgrade the Registration Only to a hosting package. Read article
How to update your domain registration details This Help Centre article shows you step-by-step how to submit an update request for your domain’s registrant or admin contact details via konsoleH. Read article
When is Domain Validation required? Domain Validation emails are sent from info@konsoleh.co.za with the subject: Validation Required. Applies to .com, .net, .biz, .mobi, .info, .org & .co.uk Whether you register, transfer… Read article
Adding Parked domains Parked Domains are domain names that points to the same website content as the domain on which it is ‘parked’ It also includes a one mailbox. Read article
What are name servers? Name servers are computers that translate domain names into IP addresses (or vice versa). Read article
xneelo’s Nameservers The table in this help centre article gives you details on xneelo’s nameservers. Read article
Premium domain names Premium domains are specific extensions e.g. city domains, or domains which contain short words or acronyms. Read article
How to Block a domain konsoleH’s block/unblock feature enables you to easily and conveniently suspend domains without having to contact Technical support. Read article
gTLD Domain Transfer Request Domains are updated or transferred via a voting process, with a voting ticket sent by the current registrar to the Administrative contact email. Read article
How to manage a domain’s DNS records Update DNS records for your domain using the Manage DNS tool in konsoleH. This includes adding, deleting, importing and exporting records. Read article
Domain Transfer Manager Did you know? You can easily transfer your domain to xneelo via konsoleH. Follow our step-by-step guide on how to do this. Read article
.co.za & .org.za Domain Transfer Request Domains are updated or transferred via a voting process, with a voting ticket sent by the current registrar to the Registrant email for the domain. Read article
What is my DNS information? Your domain name, the Internet services associated with your domain name and the IP addresses associated with these services, is your DNS information. Read article
How to verify your domain for Office 365 If you have registered for Office 365 for your domain hosted with xneelo, you will need to verify with Microsoft Office that you are authorised to administer the domain. Read article
ICANN Transfer Policy Change To simplify the process of gTLD domain registration changes, our chosen registrar, Tucows, acts as a Designated Agent on your behalf. Read article
How to order an internal transfer Domains can be transferred internally between xneelo customers using the following procedure: Read article
co.uk Domain Validation The Registry for co.uk domain names requires accurate data when a .uk domain is registered. Following registration, a validation email is sent to the Registrant who… Read article
How to determine if a domain name is available Use the ‘Domain Search’ feature on our domain name search page. If the domain name is available, you can proceed to purchase it. Read article
How to add an SRV record A service record (SRV record) is used in DNS to define the host’s name and port number. We guide you in adding an SRV record via konsoleH. Read article
How to create a Hosting Only package Should you wish to keep the registry of your domain with the current registrar you can simply set the domain up with xneelo as a ‘Hosting Account Only’. Read article
How long will it take to transfer a domain on the legacy system to the EPP system with xneelo? All CO.ZA domains administered by us have been migrated to the new Extensible Provisioning Protocol (EPP), which is an internationally accepted system. Read article
Key differences between domains on the Legacy system versus the EPP system The legacy system only invoices for domains at the end of the month that registration occurred. The EPP system is a real-time billing system. Read article
Where is my previous selection? When transferring a domain with existing web content and mailboxes from one web hosting package to another, quota restrictions need to be taken into account Read article
DNS Pointing The DNS records for domains hosted with us may be pointed to other web and mail servers outside of our network. This can be set up via the DNS tool. Read article
How to move a CMS-based website to another xneelo domain In order to move a CMS based website from one hosting account/server to another, you’ll need to copy the web content files. Follow our step-by-step guide. Read article
What is a registrar? A domain name registrar is a company that manages the reservation of certain domain names. Read article
How to adjust your website records if only email is transferred to xneelo See this guide if xneelo will be responsible for your domain administration and email service, but your website will be hosted by another provider. Read article
ZA Domain disputes ZA Registry Consortium is not the first point of contact for ZA domain disputes but rather interacts with accredited dispute resolution providers. Read article
How long does it take to register a domain name? Domain names typically take 24-72 hours for the domain name registration, and up to a maximum of 72 hours for the DNS Servers to replicate worldwide. Read article
How to adjust Mail Records if only the website is transferred to xneelo Access the Manage DNS tool within konsoleH to adjust your mail records to point to the IP address of the server that is hosting your mail. Read article
Requirements for registering a .eu domain name You must provide proof of residence in Europe to qualify for the registration of a .eu domain name. Read article
What is an ‘Authorisation code’? The Authorisation code is unique for each domain name and is assigned by the registrar at the time the domain name is registered. Read article
Point your domain to your WordPress.com site This guide provides the steps to point your domain name to your WordPress.com website. Read article
Can I change a domain name once it has been registered? Once a domain name has been registered with the registrar, it cannot be changed. Read article
How to cancel your hosting and transfer the domain away You are able to cancel your services with xneelo via konsoleH, and the associated domain can be transferred away to another service provider. Read article
How to restore a domain’s DNS zone to its default records The DNS tool in the xneelo Control Panel allows you to easily edit the records to reflect all xneelo’s default DNS records used when your domain was originally created. Read article
How do I facilitate domain renewals with an external Registrar? We cannot be held liable for downtime due to domain deactivation if your domain is registered with an external registrar. Read article
How to cancel your hosting and delete the domain The Hosting Services tab on konsoleH allows you to manage your xneelo hosting services and domains, including cancellations. Read article
Can you guarantee that my domain name will be registered successfully? It is not possible for us to guarantee the successful registration of domain names during our registration and ordering process. Read article
Can anyone register an org.za domain name? Any individual or organization may register an org.za domain, not only non-profit organizations as was previously the case. Read article
Cname (canonical name) A Cname is a record in a DNS database that indicates the true host name of a computer that its aliases are associated with. Read article
Domain renewal Domain names are automatically renewed on your behalf. View the date that your domains are due for renewal via your control panel. Read article
If xneelo registers my domain, who will the legal domain owner be? Technically domains are never owned but are leased from a registry on an annual basis, giving the registrant legal right to the use of the domain. Read article
How do I identify Domain Name Scams? There are deceitful companies running domain name scams intended to mislead you. Here is advice on how to identify and deal with some of these domain scams. Read article
PTR – Reverse DNS Custom PTR records can be created for xneelo clients using the xneelo IP range. This service is available to Self-Managed and Colocation server clients. Read article
Can I register a domain name now for use at a later date? Domain names are a limited resource, if there is a domain name that suits your business, you should register it. You can upgrade to a hosting package later. Read article
Can I register a .edu domain? We do not register .edu domains. The US-based governing body responsible for.edu domains are the only registrar allowed to administer these domains. Read article
What is a WHOIS search? A WHOIS lookup searches across registry databases to provide registration information on domain names. How to Lookup the various domains is explained. Read article
How do I point domains to my Self-Managed Server? Once your domain is configured on your Self-Managed Server, the DNS Tool enables you to easily point the records of your domain to your server. Read article
What are the requirements for registering a .de domain name? Read about the registration requirements for securing a .de domain name, particularly if you are not residing in Germany. Read article
How to transfer a co.uk domain name to xneelo In order to transfer your co.uk domain name to xneelo, have your current ISP update the IPS tag. The IPS tag is the label that applies to each provider. Read article
How to get the ‘Authorisation Code’ for your domain You would need to complete the cancellation procedure to transfer your domain name away from xneelo. By doing so, you will receive the Authorisation code. Read article
Internal Transfers: losing party An internal transfer request is sent to a domain administrator to authorise the transfer of a domain to another customer. Read article
