Apple Mail troubleshooting

Steps

• 1
  Open Apple Mail.
• 2
  Click on the Mail menu and then click Preferences.                             
• 3
  Click on the Accounts tab and select the relevant account.
  Ensure that the Account Information tab is selected.
  

  • Account Type can be IMAP or POP  (IMAP is default)
  • Description (optional)
  • Incoming Mail Server is mail.(your domain name) e.g. mail.example.com*
  • User Name is your full email address
  • Password is your mailbox password (forgotten passwords can be reset in the control panel)
• 4
  Click on the Outgoing Mail Server (SMTP) drop-down menu.
• 5
  Select Edit SMTP Server List… from the drop-down list.                        
• 6
  Select your SMTP server from the list and confirm that your Server Name is entered correctly in the format of smtp.domain e.g. smtp.example.com*
• 7
  Select the Advanced tab.
• 8
  Ensure that the following settings are correct:

  • Use default ports is checked
  • Use Secure Sockets Layer (SSL) is checked
  • Authentication is Password
  • User Name is your full email address
  • Password is your mailbox password (forgotten passwords can be reset in konsoleH)

  * Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.