Once you’ve ordered your Colocation rack and received confirmation that it is ready, you’ll be able to get started. Here’s some introductory information to assist you.

Visiting the data centre

Anyone entering the data centre for the first time needs to make an appointment to arrange biometric access and for credentials to be verified. Appointments can be scheduled between 8 am to 5 pm weekdays via email.

One of our staff members will meet you and guide you through the following procedures:

  • Security System Enrollment
  • An overview of our Data Centre’s Access Control
  • Guide you to your Colocation Rack
  • Demonstrate how to operate the Colocation Rack
  • Unattended access for repeat visits

Ensure that technical contacts are added to your profile via the konsoleH control panel before scheduling appointments.

Click here to find How to arrange data centre access

Directions to our Samrand Data Centre:

Setting up your rack

STS Switch

It is highly advisable that an STS switch be installed inside each rack, in the event power is lost to one of the feeds. Also, this is pertinent if equipment inside the rack does not have dual PSU

Blanking Plates

The purpose of the blanking plates are to limit the escape of cold air outside the Colocation pod, to maintain the temperature and pressure inside the pod which has a direct impact on the effectiveness of our cooling (reducing our power consumption and our carbon footprint).

Therefore should there be an open unit which is not in use we will replace the blanking plate on your behalf.

Brush Panels

We appeal to our customers to make use of a brush panel should you wish to lead cables through an open unit within your Colocation rack.

A & B Power Feeds

The A & B power feeds are for redundancy purposes. It is highly advisable that an STS switch be installed inside each rack, in the event power is lost to one of the feeds. This is especially pertinent if equipment inside the rack does not have dual PSU.

Traffic and power usage

Traffic usage

Power usage 

  • Charged at R 1.96 per kWh
  • Please note that the periodic adjustments in municipal power rates will affect our kWh rate.

Manage DNS 

The DNS Tool in konsoleH enables you to easily and conveniently manage your domain records to point to your server’s IP address. Log in to konsoleH and go to Domain Management > Manage DNS

Rack assist services

This service includes server hard reboots and rack pin resets. There is no cost if this service is utilised during working hours. A fee of R250.00 will be applied for this service if rendered between the hours of 7 pm – 6 am. Find out more

Cancellation

If your rack is no longer needed, here’s how to cancel this service. Note that a 30 day cancellation period applies.

Further information

Refer to our online Help Centre for FAQ or contact our Dedicated hosting team.

Do you need further assistance? Contact us