What Backup service do you offer to Self-Managed customers?
The below option is available to all Self-Managed customers who require a backup solution:
- The konsoleH FTP Backup tool. This tool allows Linux and Windows-based Self-Managed customers to back up content of up to 50GB, to a secure FTP server. The purpose of this service is to allow our Self-Managed server customers to backup important data from their Self-Managed servers.
Self-Managed servers are managed by the customer and, as such, the backup process remains the customer’s responsibility. We only support the network and hardware; performing swap-outs and providing assistance where necessary.
- You should not rely on our backup servers as a primary backup source. It is strongly recommended that you keep a separate backup of your files and databases remotely e.g. on your PC’s hard drive or on a portable hard drive.