As security updates for PHP 5.6 and 7.0 have ended, we will no longer support these versions on our hosting platform from November 2019.  If your website is still making use of PHP 5.6 or 7.0, it will automatically be upgraded to PHP 7.2.

WordPress FAQ:


How will you determine whether or not I have WordPress installed on my domain?

We’ll make use of a product called ‘cmsscanner’ that will run a daily report on all of your domains where there’s a WordPress installation present.

If I make use of Multiple Domains, will I be upgraded even though I use different CMSes such as Joomla along with WordPress?

Yes, your domain(s) will be upgraded if there is any form of WordPress installation present -- this includes multiple domains.

What if I’m using a different CMS or my own HTML/PHP code and I happen to have old WP files in my web directory? Will my site be automatically be upgraded?

Yes -- the software we use will search for specific file signatures that match WordPress. This software isn’t able to distinguish whether or not the files are in use.  If any content is present -- old or new --  when the upgrade happens, your domain(s) will be included by default.



How do I know which version of PHP I am using?

You can check the PHP version your site is using by following these steps:

  • Browse to konsoleH and log in at Admin or Domain level
  • Select the Hosting Services tab
  • Select the applicable domain name
  • From the menu on the left, click Manage Services, then click PHP Config (under Configuration)

From this example, you can see the PHP version this domain is using is PHP 7.2.

Will the automatic upgrade to PHP 7.2 affect me?

Yes, if you’re using PHP version 5.6 or 7.0, your site will be automatically upgraded to PHP 7.2. The automatic upgrade will not affect customers currently using PHP version 7.1 or 7.2.

My site is not compatible with PHP 7.2 -- what should I do?

For detailed information, select Download CSV Report to download a compatibility report. We recommend that you share the compatibility report with your web developer who will be able to interpret the report and make the necessary changes (we have a web developer referral list available on request). If you have recently upgraded, roll back to the previous version using the version switcher in the PHP Config tool.

How do I upgrade or downgrade my PHP version?

  • Browse to konsoleH and log in at Admin or Domain level
  • Click the Hosting Services tab
  • Click Manage Services
  • Click Configuration > PHP Config
  • Select the drop-down option next to PHP version
  • Select version 7.2
  • Click Save

The upgrade will be completed automatically.

What will happen if I roll back to my previous PHP version after you upgraded my website in September?

Any remaining websites not yet using PHP 7.2 will automatically be upgraded in early November

What will the upgrade cost me?

The upgrade is free of charge (no cost). Your billing will not be affected.

Why are only some of my domains being upgraded?

The automatic PHP upgrade will take place in batches. If you receive an upgrade notice, only the domains included in the email will be upgraded. Websites considered to be compatible with PHP 7.2 will be upgraded on 11 September, all WordPress websites will be upgraded on 2 October and all remaining sites, in early November 2019.

What are the benefits of using PHP 7.2?

There are numerous benefits to using PHP 7.2. In a nutshell: speed, security, and compatibility. PHP 7.2 is also the recommended version for popular content management systems, WordPress and Joomla. 


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