{"id":12991,"date":"2016-04-22T10:57:06","date_gmt":"2016-04-22T08:57:06","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=12991"},"modified":"2025-03-26T09:17:20","modified_gmt":"2025-03-26T07:17:20","slug":"outlook-2007-troubleshoot","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-2007-troubleshoot\/","title":{"rendered":"Outlook 2007 email troubleshooting"},"content":{"rendered":"<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook_2007_logo.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-13509 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook_2007_logo-150x150.jpg\" alt=\"outlook_2007_logo\" width=\"150\" height=\"150\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Is this the first time you&#8217;re setting up this email account? Then use our<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook_2007-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"> new email setup guide<\/a>, rather than this Outlook 2007 email troubleshooting guide.<\/p>\n<h3><\/h3>\n<h3>Check existing account settings<\/h3>\n<p>1. Launch Outlook 2007<br \/>\n2. Select <b>Tools<\/b> from the top menu bar, then <b>Accounts Settings<\/b><\/p>\n<h3>Select the relevant account<\/h3>\n<p>3.On the Account Settings screen, click <b>Change<\/b>\u00a0on the E-mail tab<\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/oulook2007change.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12997\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/oulook2007change.png\" alt=\"oulook2007change\" width=\"613\" height=\"501\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/oulook2007change.png 613w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/oulook2007change-300x245.png 300w\" sizes=\"auto, (max-width: 613px) 100vw, 613px\" \/><\/a><\/p>\n<h3>Check your settings<\/h3>\n<p>4.\u00a0Ensure that your settings are correct as below \u2013 replacing with your own name and domain.<\/p>\n<ul>\n<li><strong>Account Type <\/strong>can be\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">POP or IMAP<\/a><\/li>\n<li><strong>Incoming mail server<\/strong>\u00a0starts with\u00a0<strong>mail.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>Outgoing mail server\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\n<li><strong>User Name<\/strong> is the <strong>full email address<\/strong><\/li>\n<li><strong>Password\u00a0<\/strong>is correct, or\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via your control panel<\/a><\/li>\n<li><strong>Require logon using SPA\u00a0<\/strong>is\u00a0<strong>not\u00a0<\/strong>ticked<\/li>\n<\/ul>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook2007-settings.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12977\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook2007-settings.png\" alt=\"outlook2007 settings\" width=\"623\" height=\"465\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook2007-settings.png 623w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook2007-settings-300x224.png 300w\" sizes=\"auto, (max-width: 623px) 100vw, 623px\" \/><\/a><\/p>\n<p>5. Click <b>More Settings<\/b><\/p>\n<h3>Outgoing Server settings<\/h3>\n<p>6. Select the <b>Outgoing Server<\/b> tab<\/p>\n<p>7. Ensure that the <b>My outgoing server (SMTP) requires authentication<\/b> checkbox is ticked<\/p>\n<p>8. Ensure that you have selected <b>Use same settings as my incoming mail server<\/b><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/outgoing_server_settings1.jpeg\" alt=\"\" \/><\/p>\n<h3>Advanced Settings<\/h3>\n<p>9. Select the <strong>Advanced<\/strong> tab<\/p>\n<p>Ensure that your settings\u00a0are as below for your choice of either <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">POP or IMAP<\/a>:<\/p>\n<ul>\n<li><strong>Incoming\u00a0server:<\/strong>\u00a0995 (POP) or 993 (IMAP)<\/li>\n<li><strong>Use the following type of encrypted connection:\u00a0<\/strong>SSL<\/li>\n<li><strong>Outgoing server (SMTP)<\/strong>: 465<\/li>\n<li><strong>Use the following type of encrypted connection:\u00a0<\/strong>SSL<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31289\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl.png\" sizes=\"auto, (max-width: 439px) 100vw, 439px\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl.png 820w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl-254x300.png 254w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl-768x907.png 768w\" alt=\"\" width=\"439\" height=\"518\" \/><\/p>\n<p>10. Click <b>OK<\/b> to save these settings<br \/>\n11. Click <b>Next<\/b> and <b>Finish<\/b><\/p>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<p>Your Outlook mail program should now be set up correctly to send and receive mail. Still struggling? Contact support@xneelo.com<\/p>\n<p>&nbsp;<\/p>\n","protected":false,"plain":"<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook_2007_logo.jpg\"><img class=\"size-thumbnail wp-image-13509 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook_2007_logo-150x150.jpg\" alt=\"outlook_2007_logo\" width=\"150\" height=\"150\" \/><\/a>\r\n\r\n&nbsp;\r\n\r\nIs this the first time you're setting up this email account? Then use our<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook_2007-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"> new email setup guide<\/a>, rather than this Outlook 2007 email troubleshooting guide.\r\n<h3><\/h3>\r\n<h3>Check existing account settings<\/h3>\r\n1. Launch Outlook 2007\r\n2. Select <b>Tools<\/b> from the top menu bar, then <b>Accounts Settings<\/b>\r\n<h3>Select the relevant account<\/h3>\r\n3.On the Account Settings screen, click <b>Change<\/b>\u00a0on the E-mail tab\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/oulook2007change.png\"><img class=\"alignnone size-full wp-image-12997\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/oulook2007change.png\" alt=\"oulook2007change\" width=\"613\" height=\"501\" \/><\/a>\r\n<h3>Check your settings<\/h3>\r\n4.\u00a0Ensure that your settings are correct as below \u2013 replacing with your own name and domain.\r\n<ul>\r\n \t<li><strong>Account Type <\/strong>can be\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">POP or IMAP<\/a><\/li>\r\n \t<li><strong>Incoming mail server<\/strong>\u00a0starts with\u00a0<strong>mail.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>Outgoing mail server\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\r\n \t<li><strong>User Name<\/strong> is the <strong>full email address<\/strong><\/li>\r\n \t<li><strong>Password\u00a0<\/strong>is correct, or\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via your control panel<\/a><\/li>\r\n \t<li><strong>Require logon using SPA\u00a0<\/strong>is\u00a0<strong>not\u00a0<\/strong>ticked<\/li>\r\n<\/ul>\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook2007-settings.png\"><img class=\"alignnone size-full wp-image-12977\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook2007-settings.png\" alt=\"outlook2007 settings\" width=\"623\" height=\"465\" \/><\/a>\r\n\r\n5. Click <b>More Settings<\/b>\r\n<h3>Outgoing Server settings<\/h3>\r\n6. Select the <b>Outgoing Server<\/b> tab\r\n\r\n7. Ensure that the <b>My outgoing server (SMTP) requires authentication<\/b> checkbox is ticked\r\n\r\n8. Ensure that you have selected <b>Use same settings as my incoming mail server<\/b>\r\n\r\n<img src=\"https:\/\/xneelo.co.za\/wp-content\/uploads\/email-setup\/outgoing_server_settings1.jpeg\" alt=\"\" \/>\r\n<h3>Advanced Settings<\/h3>\r\n9. Select the <strong>Advanced<\/strong> tab\r\n\r\nEnsure that your settings\u00a0are as below for your choice of either <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">POP or IMAP<\/a>:\r\n<ul>\r\n \t<li><strong>Incoming\u00a0server:<\/strong>\u00a0995 (POP) or 993 (IMAP)<\/li>\r\n \t<li><strong>Use the following type of encrypted connection:\u00a0<\/strong>SSL<\/li>\r\n \t<li><strong>Outgoing server (SMTP)<\/strong>: 465<\/li>\r\n \t<li><strong>Use the following type of encrypted connection:\u00a0<\/strong>SSL<\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31289\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl.png\" sizes=\"(max-width: 439px) 100vw, 439px\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl.png 820w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl-254x300.png 254w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/outlook2013-advanced_ssl-768x907.png 768w\" alt=\"\" width=\"439\" height=\"518\" \/>\r\n\r\n10. Click <b>OK<\/b> to save these settings\r\n11. Click <b>Next<\/b> and <b>Finish<\/b>\r\n\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n\r\nYour Outlook mail program should now be set up correctly to send and receive mail. Still struggling? Contact support@xneelo.com\r\n\r\n&nbsp;"},"excerpt":{"rendered":"<p>A step-by-step visual guide for Outlook 2007 email troubleshooting to help you set up your mail client. <\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,120,129],"tags":[18825],"topics":[11250],"class_list":["post-12991","post","type-post","status-publish","format-standard","hentry","category-email","category-mail-setup","category-outlook","tag-outlook-2007","topics-outlook-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":129,"name":"Outlook","slug":"outlook","term_group":0,"term_taxonomy_id":129,"taxonomy":"category","description":"Outlook email setup guide","parent":120,"count":17,"filter":"raw","term_order":"93","cat_ID":129,"category_count":17,"category_description":"Outlook email setup guide","cat_name":"Outlook","category_nicename":"outlook","category_parent":120}],"tag_title":[{"term_id":18825,"name":"outlook 2007","slug":"outlook-2007","term_group":0,"term_taxonomy_id":18825,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"1851"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/12991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=12991"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/12991\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=12991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=12991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=12991"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=12991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}