{"id":13151,"date":"2018-08-07T10:28:47","date_gmt":"2018-08-07T08:28:47","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=13151"},"modified":"2026-04-30T15:44:56","modified_gmt":"2026-04-30T13:44:56","slug":"local-co-za-org-za-domain-transfer-guide-how-to-move-to-xneelo","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/domains\/local-co-za-org-za-domain-transfer-guide-how-to-move-to-xneelo\/","title":{"rendered":"How to transfer your ccTLD (Country code top-level domain) via konsoleH"},"content":{"rendered":"<p>Preparation is the key to a successful local domain transfer.<\/p>\n<p><strong><span style=\"text-decoration: underline;\"><b data-stringify-type=\"bold\">Important note<\/b><\/span>: <\/strong>Please contact us if <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/what-is-dnssec\/\">DNSSEC<\/a> is applied to your domain(s) before submitting the transfer ticket. This will ensure that no downtime is experienced on your website(s) (and emails) after a successful (transfer) vote. If the domain is successfully transferred to xneelo without DNSSEC being lifted, your emails and website will not perform as expected and this could require up to 10 business days to correct.<\/p>\n<table style=\"width: 100%; border-collapse: collapse;\" cellpadding=\"10\">\n<tbody>\n<tr>\n<td style=\"width: 100%; border-style: solid; border-color: d3d3d3; background-color: #faf7f6;\"><span>Need to transfer your domain with\u00a0<\/span><strong>custom name servers<\/strong><span>? Please\u00a0<\/span><a href=\"https:\/\/xneelo.co.za\/contact-us\/?loggedin=1\" target=\"_blank\" rel=\"noopener\">contact us<\/a><span>\u00a0for support.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Follow our guide and achieve first-time success:<\/p>\n<p>.co.za. | .org.za | .net.za<\/p>\n<h3>Step 1: Prepare<\/h3>\n<ul id=\"\" class=\"accordion \" data-accordion>\n  \n<li class=\"accordion-navigation\">\n  <a class=\"toggle\" href=\"#prep-01\">1. Check the registrant email address<i><\/i><\/a>\n    <div id=\"prep-01\" class=\"content \">\n\t\n<div class=\"large-12 accordion-list columns \">\n<ul>\n<li>Ensure that you have access to the <strong>email address listed as the registrant<\/strong> (end-user) for your domain. An email \u201cticket\u201d requesting permission to transfer the domain will need to be accepted from this email address.<\/li>\n<li>If your <strong>current provider is listed as the registrant<\/strong>, they will need to accept the transfer request on your behalf.<\/li>\n<li>If the <strong>email address is outdated or wrong<\/strong>, your current Registrar can update it for you, but updates take 5 days to complete, and you\u2019ll have to wait until this period is completed before you can submit the transfer ticket.<\/li>\n<\/ul>\n<\/div>\n    <\/div>\n<\/li>\n\n<\/ul>\n\n<ul id=\"\" class=\"accordion \" data-accordion>\n  \n<li class=\"accordion-navigation\">\n  <a class=\"toggle\" href=\"#prep-02\">2. Release your domain<i><\/i><\/a>\n    <div id=\"prep-02\" class=\"content \">\n\t\n<div class=\"large-12 accordion-list columns \">\n<ul>\n<li><strong>Notify your current provider that the domain will be transferred away<\/strong>. To transfer to xneelo, you first need to cancel your hosting service with your current provider. To assist you in this process, refer to our <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/cancel-hosting-other-providers\/\" target=\"_blank\" rel=\"noopener noreferrer\">guide on the procedures required by the most common hosting companies.<\/a><\/li>\n<li>Ensure that you have a <strong>copy of your website content<\/strong> to upload to xneelo&#8217;s servers, as website content will not automatically transfer with the domain name.<\/li>\n<li>If\u00a0you will be <strong>pointing your DNS records away from xneelo<\/strong>, ensure that you have a copy of your DNS records.<\/li>\n<\/ul>\n<\/div>\n    <\/div>\n<\/li>\n\n<\/ul>\n\n<h3>Step 2: Transfer<\/h3>\n<ul id=\"\" class=\"accordion \" data-accordion>\n  \n<li class=\"accordion-navigation\">\n  <a class=\"toggle\" href=\"#transfer-01\">1. Register &amp; \/ or Log in<i><\/i><\/a>\n    <div id=\"transfer-01\" class=\"content \">\n\t\n<div class=\"large-12 accordion-list columns \">\n<ul>\n<li>If you are new to xneelo\u00a0\u2013\u00a0<a href=\"https:\/\/xneelo.co.za\/registration\/\" target=\"_blank\" rel=\"noopener noreferrer\">Register <\/a>an account with us<\/li>\n<li>Browse to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and <a href=\"https:\/\/login.konsoleh.co.za\/cas\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Log in<\/a> at Admin level<\/li>\n<\/ul>\n<\/div>\n    <\/div>\n<\/li>\n\n<\/ul>\n\n<ul id=\"\" class=\"accordion \" data-accordion>\n  \n<li class=\"accordion-navigation\">\n  <a class=\"toggle\" href=\"#transfer-02\">2. Order your hosting package<i><\/i><\/a>\n    <div id=\"transfer-02\" class=\"content \">\n\t\n<div class=\"large-12 accordion-list columns \">\n<ul>\n<li>In <a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a> select <strong>New Order<\/strong> at the top right of your screen\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-new-order.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-13277\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-new-order-1024x161.png\" alt=\"kh new order\" width=\"1024\" height=\"161\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-new-order-1024x161.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-new-order-300x47.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-new-order-768x121.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-new-order-1536x242.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-new-order.png 1612w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/li>\n<li>Select <strong>Web Hosting <\/strong>&amp; your preferred hosting package and hosting location \u2192 Next, or i<span style=\"font-weight: 400;\">f you will not require a hosting package you may select <strong>Domain Names <\/strong>(Excludes Web Hosting)<\/span> <a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-service.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-13273\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-service-1024x416.png\" alt=\"kh choose service\" width=\"1024\" height=\"416\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-service-1024x416.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-service-300x122.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-service-768x312.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-service.png 1506w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/li>\n<li>Select <strong>Transfer an existing domain name<\/strong><\/li>\n<li>Enter the <strong>domain name<\/strong> e.g. <em>example<\/em>, without the preceding www.<\/li>\n<li>Select the <strong>domain extension<\/strong> from the drop down list, \u2192 Next\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-transfer.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13275 size-large\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-transfer-e1563722055537-1024x535.png\" alt=\"kh transfer\" width=\"640\" height=\"334\" \/><\/a><\/li>\n<li>Enter the details of the <strong>registrant <\/strong>(end-user) and <strong>Admin contact<\/strong> \u2192 Next<\/li>\n<li><em>Note for resellers and web designers: Do not provide your own details. <strong>The registrant is the organisation or individual who is the end-user of the domain<\/strong>, not the service provider<\/em><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-domain-owner.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-13271\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-domain-owner-1024x359.png\" alt=\"kh domain owner\" width=\"1024\" height=\"359\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-domain-owner-1024x359.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-domain-owner-300x105.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-domain-owner-768x269.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-domain-owner.png 1328w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/li>\n<li>Select\/Confirm your <strong>payment period<\/strong> (only one payment method is allowed per customer\u2019s xneelo account), \u2192 Next<\/li>\n<li>Confirm your order details<\/li>\n<li>Accept the \u2018Terms and Conditions\u2019 &gt;\u00a0<strong>Place Order <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-27843\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneelotermspng.png\" alt=\"\" width=\"1486\" height=\"266\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneelotermspng.png 1486w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneelotermspng-300x54.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneelotermspng-1024x183.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneelotermspng-768x137.png 768w\" sizes=\"auto, (max-width: 1486px) 100vw, 1486px\" \/><\/strong><\/li>\n<li><b>Your hosting package is now automatically set up and ready for use. <\/b><\/li>\n<\/ul>\n<\/div>\n    <\/div>\n<\/li>\n\n<\/ul>\n\n<ul id=\"\" class=\"accordion \" data-accordion>\n  \n<li class=\"accordion-navigation\">\n  <a class=\"toggle\" href=\"#transfer-03\">3. Upload your website &amp; set up email<i><\/i><\/a>\n    <div id=\"transfer-03\" class=\"content \">\n\t\n<div class=\"large-12 accordion-list columns \">\n<p>To avoid any downtime to your website or email, it is best to upload your website and set up your email on our servers before the domain is transferred:<\/p>\n<ul>\n<li><a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/how-to-move-a-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">Upload your website<\/a><\/li>\n<li><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-domain-transfer\/\" target=\"_blank\" rel=\"noopener noreferrer\">Create your mailboxes<\/a><\/li>\n<li><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-step-by-step-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\">Set up your email address on your computer\/device<\/a><\/li>\n<\/ul>\n<\/div>\n    <\/div>\n<\/li>\n\n<\/ul>\n\n<ul id=\"\" class=\"accordion \" data-accordion>\n  \n<li class=\"accordion-navigation\">\n  <a class=\"toggle\" href=\"#transfer-03\">4. Update your DNS<i><\/i><\/a>\n    <div id=\"transfer-03\" class=\"content \">\n\t\n<div class=\"large-12 accordion-list columns \">\n<p><strong>Note:<\/strong> This step is only applicable if you will be hosting your website and\/or email with another provider and would like to point your DNS away from xneelo.<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Browse to <\/span><a href=\"http:\/\/secure.konsoleh.co.za\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">konsoleH<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><b>log in<\/b><span style=\"font-weight: 400;\"> at <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Admin level<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Select or search for a domain name in the <\/span><b>Hosting Services<\/b><span style=\"font-weight: 400;\"> tab<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Select <\/span><b>Manage Services<\/b><span style=\"font-weight: 400;\"> from the left-hand menu, then <\/span><b>Domains<\/b><span style=\"font-weight: 400;\"> &gt; <\/span><b>Manage DNS<\/b><\/li>\n<li><span style=\"font-weight: 400;\">The DNS tool will open, displaying all the current DNS records for the domain<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Edit the relevant record by changing the information and clicking on the update button next to the record you are editing<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For more information on the Manage DNS tool, please see our <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/how-do-i-manage-my-dns-records\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Help Centre article<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div>\n    <\/div>\n<\/li>\n\n<\/ul>\n\n<ul id=\"\" class=\"accordion \" data-accordion>\n  \n<li class=\"accordion-navigation\">\n  <a class=\"toggle\" href=\"#transfer-04\">5. Submit your transfer request<i><\/i><\/a>\n    <div id=\"transfer-04\" class=\"content \">\n\t\n<div class=\"large-12 accordion-list columns \">\n<ul>\n<li>Domains are transferred via a voting process, with <strong>a voting ticket sent to the email address listed as the registrant of the domain<\/strong>. This is the <strong>only email address authorised to accept the transfer<\/strong>.<\/li>\n<li>If this address is incorrect, contact your current registrar to change it (a 5-day change period applies).<\/li>\n<li>The <strong>Domain Transfer Manager<\/strong> in konsoleH enables you to submit the transfer ticket to the outgoing registrar that will transfer your <b>domain name registration to xneelo.<\/b><\/li>\n<li>The Domain Transfer Manager is active for 47 days. If the transfer does not complete within this period, the hosting package will be cancelled, removing web content and mailboxes.<\/li>\n<li>\n<h3>Submit the transfer request:<\/h3>\n<ol>\n<li>Browse to <a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a> and <a href=\"https:\/\/login.konsoleh.co.za\/cas\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Log in<\/a> at Admin level<\/li>\n<li>Select or <strong>search for the domain name<\/strong> to transfer in the search bar of the <strong>Hosting Services<\/strong> tab\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-your-account-mag.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13321 size-large\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-your-account-mag-e1563722219123-1024x238.png\" alt=\"kh your account mag\" width=\"640\" height=\"149\" \/><\/a><\/li>\n<li>Select <strong>Manage Services<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-manage-services-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13323 size-large\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-manage-services-1-e1563722236734-1024x304.png\" alt=\"kh manage services\" width=\"640\" height=\"190\" \/><\/a><\/strong><\/li>\n<li>Select <strong>Domains<\/strong> &gt;\u00a0<strong>Domain Transfer Manager\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-dtm.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13325 size-large\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-dtm-e1563722250580-1024x307.png\" alt=\"kh choose dtm\" width=\"640\" height=\"192\" \/><\/a><\/strong><\/li>\n<li><strong>Confirm that all conditions have been met<\/strong>, or else the transfer will fail &gt;\u00a0<strong>Next <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-27858\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/dtmxneelo.png\" alt=\"\" width=\"1390\" height=\"906\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/dtmxneelo.png 1390w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/dtmxneelo-300x196.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/dtmxneelo-1024x667.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/dtmxneelo-768x501.png 768w\" sizes=\"auto, (max-width: 1390px) 100vw, 1390px\" \/><\/strong><\/li>\n<li>Click\u00a0<strong>Submit\u00a0<\/strong>if you are satisfied with the information on the confirmation screen.<\/li>\n<li>\u00a0A ticket will now be submitted to the registrar to start the voting process with the current registrant.<\/li>\n<li>You can return here later to check on the status of your transfer.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div>\n    <\/div>\n<\/li>\n\n<\/ul>\n\n<ul id=\"\" class=\"accordion \" data-accordion>\n  \n<li class=\"accordion-navigation\">\n  <a class=\"toggle\" href=\"#transfer-05\">6. Accept the voting ticket<i><\/i><\/a>\n    <div id=\"transfer-05\" class=\"content \">\n\t\n<div class=\"large-12 accordion-list columns \">\n<h3>If you are the domain registrant:<\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Check your email and accept the update request<\/strong> (voting ticket) that you will receive from the registrar, ZARC.<br \/>\n<strong>From:<\/strong><span>\u00a0<\/span><span>SRS ZA Ticket System &lt;srszaticket@registry.net.za&gt;<\/span><\/p>\n<div dir=\"ltr\"><b>Subject:<\/b><span>\u00a0<\/span>ZA Registry Consortium (Pty) Ltd: Domain Transfer Request for domain<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/zarcaccepttransfer-3.png\" alt=\"\" width=\"393\" height=\"423\" class=\"alignnone wp-image-47366\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/zarcaccepttransfer-3.png 689w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/zarcaccepttransfer-3-279x300.png 279w\" sizes=\"auto, (max-width: 393px) 100vw, 393px\" \/><\/li>\n<li>You will be redirected to a ZARC webpage where you need to click <strong>Accept<\/strong>.<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2024\/01\/accepttransferbutton-1.png\" alt=\"\" width=\"357\" height=\"459\" class=\"alignnone wp-image-47342\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2024\/01\/accepttransferbutton-1.png 1108w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2024\/01\/accepttransferbutton-1-233x300.png 233w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2024\/01\/accepttransferbutton-1-797x1024.png 797w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2024\/01\/accepttransferbutton-1-768x987.png 768w\" sizes=\"auto, (max-width: 357px) 100vw, 357px\" \/><\/li>\n<li><strong>You\u2019re done!<\/strong> It will take about 24 hours for <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/what-is-domain-propagation\/\" target=\"_blank\" rel=\"noopener noreferrer\">propagation<\/a> to complete so that the change is visible across the Internet.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>If you are not the domain registrant:<\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>The current registrant has <strong>5 days to accept the transfer voting ticket<\/strong>. You will receive a notification from the registry, ZARC, once the ticket has been accepted. <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/what-is-domain-propagation\/\">Propagation<\/a> will start immediately as the <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/nameservers\/\">name servers<\/a> update to xneelo&#8217;s at this point.<\/li>\n<li>You can view the <strong>transfer progress<\/strong> by returning to the Domain Transfer Manager tool in konsoleH.<\/li>\n<li>If the transfer update is <strong>declined<\/strong>, you will need to <strong>resolve any outstanding issues, and resubmit<\/strong> the transfer request via the konsoleH Domain Transfer Manager.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div>\n    <\/div>\n<\/li>\n\n<\/ul>\n\n","protected":false,"plain":"Preparation is the key to a successful local domain transfer.\r\n\r\n<strong><span ><b data-stringify-type=\"bold\">Important note<\/b><\/span>: <\/strong>Please contact us if <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/what-is-dnssec\/\">DNSSEC<\/a> is applied to your domain(s) before submitting the transfer ticket. This will ensure that no downtime is experienced on your website(s) (and emails) after a successful (transfer) vote. If the domain is successfully transferred to xneelo without DNSSEC being lifted, your emails and website will not perform as expected and this could require up to 10 business days to correct.\r\n<table  cellpadding=\"10\">\r\n<tbody>\r\n<tr>\r\n<td ><span>Need to transfer your domain with\u00a0<\/span><strong>custom name servers<\/strong><span>? Please\u00a0<\/span><a href=\"https:\/\/xneelo.co.za\/contact-us\/?loggedin=1\" target=\"_blank\" rel=\"noopener\">contact us<\/a><span>\u00a0for support.<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\nFollow our guide and achieve first-time success:\r\n\r\n.co.za. | .org.za | .net.za\r\n<h3>Step 1: Prepare<\/h3>\r\n[accordion]\r\n[item title=\"1. Check the registrant email address\" id=\"prep-01\" class=\"remove-space\"]\r\n[large-12 class=\"accordion-list\"]\r\n<ul>\r\n \t<li>Ensure that you have access to the <strong>email address listed as the registrant<\/strong> (end-user) for your domain. An email \u201cticket\u201d requesting permission to transfer the domain will need to be accepted from this email address.<\/li>\r\n \t<li>If your <strong>current provider is listed as the registrant<\/strong>, they will need to accept the transfer request on your behalf.<\/li>\r\n \t<li>If the <strong>email address is outdated or wrong<\/strong>, your current Registrar can update it for you, but updates take 5 days to complete, and you\u2019ll have to wait until this period is completed before you can submit the transfer ticket.<\/li>\r\n<\/ul>\r\n[\/large-12]\r\n[\/item]\r\n[\/accordion]\r\n\r\n[accordion]\r\n[item title=\"2. Release your domain\" id=\"prep-02\" class=\"remove-space\"]\r\n[large-12 class=\"accordion-list\"]\r\n<ul>\r\n \t<li><strong>Notify your current provider that the domain will be transferred away<\/strong>. To transfer to xneelo, you first need to cancel your hosting service with your current provider. To assist you in this process, refer to our <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/cancel-hosting-other-providers\/\" target=\"_blank\" rel=\"noopener noreferrer\">guide on the procedures required by the most common hosting companies.<\/a><\/li>\r\n \t<li>Ensure that you have a <strong>copy of your website content<\/strong> to upload to xneelo's servers, as website content will not automatically transfer with the domain name.<\/li>\r\n \t<li>If\u00a0you will be <strong>pointing your DNS records away from xneelo<\/strong>, ensure that you have a copy of your DNS records.<\/li>\r\n<\/ul>\r\n[\/large-12]\r\n[\/item]\r\n[\/accordion]\r\n<h3>Step 2: Transfer<\/h3>\r\n[accordion]\r\n[item title=\"1. Register &amp; \/ or Log in\" id=\"transfer-01\" class=\"remove-space\"]\r\n[large-12 class=\"accordion-list\"]\r\n<ul>\r\n \t<li>If you are new to xneelo\u00a0\u2013\u00a0<a href=\"https:\/\/xneelo.co.za\/registration\/\" target=\"_blank\" rel=\"noopener noreferrer\">Register <\/a>an account with us<\/li>\r\n \t<li>Browse to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and <a href=\"https:\/\/login.konsoleh.co.za\/cas\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Log in<\/a> at Admin level<\/li>\r\n<\/ul>\r\n[\/large-12]\r\n[\/item]\r\n[\/accordion]\r\n\r\n[accordion]\r\n[item title=\"2. Order your hosting package\" id=\"transfer-02\" class=\"remove-space\"]\r\n[large-12 class=\"accordion-list\"]\r\n<ul>\r\n \t<li>In <a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a> select <strong>New Order<\/strong> at the top right of your screen\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-new-order.png\"><img class=\"alignnone size-large wp-image-13277\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-new-order-1024x161.png\" alt=\"kh new order\" width=\"1024\" height=\"161\" \/><\/a><\/li>\r\n \t<li>Select <strong>Web Hosting <\/strong>&amp; your preferred hosting package and hosting location \u2192 Next, or i<span >f you will not require a hosting package you may select <strong>Domain Names <\/strong>(Excludes Web Hosting)<\/span> <a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-service.png\"><img class=\"alignnone size-large wp-image-13273\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-service-1024x416.png\" alt=\"kh choose service\" width=\"1024\" height=\"416\" \/><\/a><\/li>\r\n \t<li>Select <strong>Transfer an existing domain name<\/strong><\/li>\r\n \t<li>Enter the <strong>domain name<\/strong> e.g. <em>example<\/em>, without the preceding www.<\/li>\r\n \t<li>Select the <strong>domain extension<\/strong> from the drop down list, \u2192 Next\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-transfer.png\"><img class=\"alignnone wp-image-13275 size-large\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-transfer-e1563722055537-1024x535.png\" alt=\"kh transfer\" width=\"640\" height=\"334\" \/><\/a><\/li>\r\n \t<li>Enter the details of the <strong>registrant <\/strong>(end-user) and <strong>Admin contact<\/strong> \u2192 Next<\/li>\r\n \t<li><em>Note for resellers and web designers: Do not provide your own details. <strong>The registrant is the organisation or individual who is the end-user of the domain<\/strong>, not the service provider<\/em><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-domain-owner.png\"><img class=\"alignnone size-large wp-image-13271\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-domain-owner-1024x359.png\" alt=\"kh domain owner\" width=\"1024\" height=\"359\" \/><\/a><\/li>\r\n \t<li>Select\/Confirm your <strong>payment period<\/strong> (only one payment method is allowed per customer\u2019s xneelo account), \u2192 Next<\/li>\r\n \t<li>Confirm your order details<\/li>\r\n \t<li>Accept the \u2018Terms and Conditions\u2019 &gt;\u00a0<strong>Place Order <img class=\"alignnone size-full wp-image-27843\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneelotermspng.png\" alt=\"\" width=\"1486\" height=\"266\" \/><\/strong><\/li>\r\n \t<li><b>Your hosting package is now automatically set up and ready for use. <\/b><\/li>\r\n<\/ul>\r\n[\/large-12]\r\n[\/item]\r\n[\/accordion]\r\n\r\n[accordion]\r\n[item title=\"3. Upload your website &amp; set up email\" id=\"transfer-03\" class=\"remove-space\"]\r\n[large-12 class=\"accordion-list\"]\r\n\r\nTo avoid any downtime to your website or email, it is best to upload your website and set up your email on our servers before the domain is transferred:\r\n<ul>\r\n \t<li><a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/how-to-move-a-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">Upload your website<\/a><\/li>\r\n \t<li><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-domain-transfer\/\" target=\"_blank\" rel=\"noopener noreferrer\">Create your mailboxes<\/a><\/li>\r\n \t<li><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-step-by-step-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\">Set up your email address on your computer\/device<\/a><\/li>\r\n<\/ul>\r\n[\/large-12]\r\n[\/item]\r\n[\/accordion]\r\n\r\n[accordion]\r\n[item title=\"4. Update your DNS\" id=\"transfer-03\" class=\"remove-space\"]\r\n[large-12 class=\"accordion-list\"]\r\n\r\n<strong>Note:<\/strong> This step is only applicable if you will be hosting your website and\/or email with another provider and would like to point your DNS away from xneelo.\r\n<ul>\r\n \t<li><span >Browse to <\/span><a href=\"http:\/\/secure.konsoleh.co.za\/\" target=\"_blank\" rel=\"noopener\"><span >konsoleH<\/span><\/a><span > and <\/span><b>log in<\/b><span > at <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener\"><span >Admin level<\/span><\/a><\/li>\r\n \t<li><span >Select or search for a domain name in the <\/span><b>Hosting Services<\/b><span > tab<\/span><\/li>\r\n \t<li><span >Select <\/span><b>Manage Services<\/b><span > from the left-hand menu, then <\/span><b>Domains<\/b><span > &gt; <\/span><b>Manage DNS<\/b><\/li>\r\n \t<li><span >The DNS tool will open, displaying all the current DNS records for the domain<\/span><\/li>\r\n \t<li><span >Edit the relevant record by changing the information and clicking on the update button next to the record you are editing<\/span><\/li>\r\n<\/ul>\r\n<span >For more information on the Manage DNS tool, please see our <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/how-do-i-manage-my-dns-records\/\" target=\"_blank\" rel=\"noopener\"><span >Help Centre article<\/span><\/a><span >.<\/span>\r\n\r\n[\/large-12]\r\n[\/item]\r\n[\/accordion]\r\n\r\n[accordion]\r\n[item title=\"5. Submit your transfer request\" id=\"transfer-04\" class=\"remove-space\"]\r\n[large-12 class=\"accordion-list\"]\r\n<ul>\r\n \t<li>Domains are transferred via a voting process, with <strong>a voting ticket sent to the email address listed as the registrant of the domain<\/strong>. This is the <strong>only email address authorised to accept the transfer<\/strong>.<\/li>\r\n \t<li>If this address is incorrect, contact your current registrar to change it (a 5-day change period applies).<\/li>\r\n \t<li>The <strong>Domain Transfer Manager<\/strong> in konsoleH enables you to submit the transfer ticket to the outgoing registrar that will transfer your <b>domain name registration to xneelo.<\/b><\/li>\r\n \t<li>The Domain Transfer Manager is active for 47 days. If the transfer does not complete within this period, the hosting package will be cancelled, removing web content and mailboxes.<\/li>\r\n \t<li>\r\n<h3>Submit the transfer request:<\/h3>\r\n<ol>\r\n \t<li>Browse to <a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a> and <a href=\"https:\/\/login.konsoleh.co.za\/cas\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Log in<\/a> at Admin level<\/li>\r\n \t<li>Select or <strong>search for the domain name<\/strong> to transfer in the search bar of the <strong>Hosting Services<\/strong> tab\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-your-account-mag.png\"><img class=\"alignnone wp-image-13321 size-large\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-your-account-mag-e1563722219123-1024x238.png\" alt=\"kh your account mag\" width=\"640\" height=\"149\" \/><\/a><\/li>\r\n \t<li>Select <strong>Manage Services<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-manage-services-1.png\"><img class=\"alignnone wp-image-13323 size-large\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-manage-services-1-e1563722236734-1024x304.png\" alt=\"kh manage services\" width=\"640\" height=\"190\" \/><\/a><\/strong><\/li>\r\n \t<li>Select <strong>Domains<\/strong> &gt;\u00a0<strong>Domain Transfer Manager\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-dtm.png\"><img class=\"alignnone wp-image-13325 size-large\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/04\/kh-choose-dtm-e1563722250580-1024x307.png\" alt=\"kh choose dtm\" width=\"640\" height=\"192\" \/><\/a><\/strong><\/li>\r\n \t<li><strong>Confirm that all conditions have been met<\/strong>, or else the transfer will fail &gt;\u00a0<strong>Next <img class=\"alignnone size-full wp-image-27858\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/dtmxneelo.png\" alt=\"\" width=\"1390\" height=\"906\" \/><\/strong><\/li>\r\n \t<li>Click\u00a0<strong>Submit\u00a0<\/strong>if you are satisfied with the information on the confirmation screen.<\/li>\r\n \t<li>\u00a0A ticket will now be submitted to the registrar to start the voting process with the current registrant.<\/li>\r\n \t<li>You can return here later to check on the status of your transfer.<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ul>\r\n[\/large-12]\r\n[\/item]\r\n[\/accordion]\r\n\r\n[accordion]\r\n[item title=\"6. Accept\u00a0the voting ticket\" id=\"transfer-05\" class=\"remove-space\"]\r\n[large-12 class=\"accordion-list\"]\r\n<h3>If you are the domain registrant:<\/h3>\r\n<ul>\r\n \t<li >\r\n<ul>\r\n \t<li >\r\n<ol>\r\n \t<li><strong>Check your email and accept the update request<\/strong> (voting ticket) that you will receive from the registrar, ZARC.\r\n<strong>From:<\/strong><span>\u00a0<\/span><span>SRS ZA Ticket System &lt;srszaticket@registry.net.za&gt;<\/span>\r\n<div dir=\"ltr\"><b>Subject:<\/b><span>\u00a0<\/span>ZA Registry Consortium (Pty) Ltd: Domain Transfer Request for domain<\/div>\r\n<img src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/zarcaccepttransfer-3.png\" alt=\"\" width=\"393\" height=\"423\" class=\"alignnone wp-image-47366\" \/><\/li>\r\n \t<li>You will be redirected to a ZARC webpage where you need to click <strong>Accept<\/strong>.<img src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2024\/01\/accepttransferbutton-1.png\" alt=\"\" width=\"357\" height=\"459\" class=\"alignnone wp-image-47342\" \/><\/li>\r\n \t<li><strong>You\u2019re done!<\/strong> It will take about 24 hours for <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/what-is-domain-propagation\/\" target=\"_blank\" rel=\"noopener noreferrer\">propagation<\/a> to complete so that the change is visible across the Internet.<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h3>If you are not the domain registrant:<\/h3>\r\n<ul>\r\n \t<li >\r\n<ol>\r\n \t<li>The current registrant has <strong>5 days to accept the transfer voting ticket<\/strong>. You will receive a notification from the registry, ZARC, once the ticket has been accepted. <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/what-is-domain-propagation\/\">Propagation<\/a> will start immediately as the <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/nameservers\/\">name servers<\/a> update to xneelo's at this point.<\/li>\r\n \t<li>You can view the <strong>transfer progress<\/strong> by returning to the Domain Transfer Manager tool in konsoleH.<\/li>\r\n \t<li>If the transfer update is <strong>declined<\/strong>, you will need to <strong>resolve any outstanding issues, and resubmit<\/strong> the transfer request via the konsoleH Domain Transfer Manager.<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ul>\r\n[\/large-12]\r\n[\/item]\r\n[\/accordion]"},"excerpt":{"rendered":"<p>Move your local domain to xneelo. Follow our step-by-step guide to transfer your .co.za, .org.za or .net.za domain with website hosting and email.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[155],"tags":[19158,19155,18633,18621,17739,17742,17222,16530,253],"topics":[10403],"class_list":["post-13151","post","type-post","status-publish","format-standard","hentry","category-domains","tag-move-local-domain","tag-transfer-inbound","tag-cctld","tag-zarc","tag-local-domain-transfer","tag-move-to-xneelo","tag-zacr","tag-transfer-in","tag-transfer","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":155,"name":"Domains","slug":"domains","term_group":0,"term_taxonomy_id":155,"taxonomy":"category","description":"Registering and Transferring Domains ","parent":0,"count":74,"filter":"raw","term_order":"61","cat_ID":155,"category_count":74,"category_description":"Registering and Transferring Domains ","cat_name":"Domains","category_nicename":"domains","category_parent":0}],"tag_title":[{"term_id":19158,"name":"Move local domain","slug":"move-local-domain","term_group":0,"term_taxonomy_id":19158,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1752"},{"term_id":19155,"name":"Transfer Inbound","slug":"transfer-inbound","term_group":0,"term_taxonomy_id":19155,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1753"},{"term_id":18633,"name":"cCTLD","slug":"cctld","term_group":0,"term_taxonomy_id":18633,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"1924"},{"term_id":18621,"name":"zarc","slug":"zarc","term_group":0,"term_taxonomy_id":18621,"taxonomy":"post_tag","description":"","parent":0,"count":6,"filter":"raw","term_order":"1927"},{"term_id":17739,"name":"local domain transfer","slug":"local-domain-transfer","term_group":0,"term_taxonomy_id":17739,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2213"},{"term_id":17742,"name":"move to xneelo","slug":"move-to-xneelo","term_group":0,"term_taxonomy_id":17742,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2214"},{"term_id":17222,"name":"zacr","slug":"zacr","term_group":0,"term_taxonomy_id":17222,"taxonomy":"post_tag","description":"","parent":0,"count":6,"filter":"raw","term_order":"2385"},{"term_id":16530,"name":"transfer in","slug":"transfer-in","term_group":0,"term_taxonomy_id":16530,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2575"},{"term_id":253,"name":"transfer","slug":"transfer","term_group":0,"term_taxonomy_id":253,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"3026"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/13151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=13151"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/13151\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=13151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=13151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=13151"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=13151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}