{"id":13451,"date":"2016-05-01T19:51:33","date_gmt":"2016-05-01T17:51:33","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=13451"},"modified":"2025-12-30T10:03:10","modified_gmt":"2025-12-30T08:03:10","slug":"thunderbird-mac-troubleshoot","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/thunderbird-mac-troubleshoot\/","title":{"rendered":"Thunderbird for Mac troubleshooting"},"content":{"rendered":"<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-13443 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo-150x150.png\" alt=\"Mozilla_Thunderbird_logo\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo-300x300.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo.png 512w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\n<p>This guide will help you fix errors in the setup of an email account in Thunderbird for Mac.<\/p>\n<p>Is this the first time you\u2019re setting up this Thunderbird for Mac email account? Then use our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/thunderbird-mac\/\" target=\"_blank\" rel=\"noopener noreferrer\">new email setup guide<\/a>, rather than this troubleshooting guide.<\/p>\n<p>Replace <em>example.com<\/em> with your domain name<\/p>\n<h2>Check your password<\/h2>\n<ul>\n<li>First check\u00a0 your password by browsing to <a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a> and trying to log in. If you aren&#8217;t able to log in, then you have the incorrect password. Forgotten passwords can be\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your Control Panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don&#8217;t have Control Panel access.<\/li>\n<li>Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct &#8211; <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/update-email-password-icloud-keychain\/\" target=\"_blank\" rel=\"noopener noreferrer\">here&#8217;s how<\/a>.<\/li>\n<\/ul>\n<h2>Check existing account settings<\/h2>\n<p>1. <strong>Launch<\/strong> Thunderbird<\/p>\n<p>2. Choose the account, then\u00a0<strong>View settings for this account \u00a0<\/strong><\/p>\n<p>or<\/p>\n<p>Choose <strong>Tools &gt;\u00a0<\/strong><strong>Account settings<\/strong><\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/thunderbird-mac-view-account.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13459 \" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/thunderbird-mac-view-account.png\" alt=\"thunderbird mac view account\" width=\"739\" height=\"457\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/thunderbird-mac-view-account.png 1584w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/thunderbird-mac-view-account-300x186.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/thunderbird-mac-view-account-1024x634.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/thunderbird-mac-view-account-768x475.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/thunderbird-mac-view-account-1536x950.png 1536w\" sizes=\"auto, (max-width: 739px) 100vw, 739px\" \/><\/a><\/p>\n<h3>Incoming Server Settings:<\/h3>\n<p>3. Check that the server settings are correct:<\/p>\n<ul>\n<li><strong>Server Name<\/strong> is\u00a0<strong>mail.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>Port<\/strong> is 993 for IMAP or 995 for POP<\/li>\n<li><strong>User Name<\/strong> is the full email address<\/li>\n<li><strong>Connection Security<\/strong> is SSL\/TLS<\/li>\n<li><strong>Authentication<\/strong> is Normal Password<\/li>\n<li>The other settings are optional according to your needs<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31427\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-incoming_ssl-1.png\" alt=\"\" width=\"800\" height=\"781\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-incoming_ssl-1.png 1102w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-incoming_ssl-1-300x293.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-incoming_ssl-1-1024x1000.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-incoming_ssl-1-768x750.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3>Outgoing Server (SMTP) settings<\/h3>\n<p>4. Check the following settings:<\/p>\n<ul>\n<li><strong>Server Name\u00a0<\/strong>is\u00a0<strong>smtp. <\/strong>followed by the domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\n<li><strong>Port<\/strong> 465<\/li>\n<li><strong>User Name<\/strong> is the full email address<\/li>\n<li><strong>Authentication<\/strong> is Normal password<\/li>\n<li><strong>Connection Security<\/strong> is SSL\/TLS<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31421\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-smtp_ssl.png\" alt=\"\" width=\"726\" height=\"703\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-smtp_ssl.png 1118w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-smtp_ssl-300x291.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-smtp_ssl-1024x992.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-smtp_ssl-768x744.png 768w\" sizes=\"auto, (max-width: 726px) 100vw, 726px\" \/><\/p>\n<p>If the settings are incorrect, choose\u00a0<strong>Edit<\/strong>\u00a0and correct in the following screen,<strong>\u00a0<\/strong>otherwise choose\u00a0<strong>OK.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-31424\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-smtp2_ssl.png\" alt=\"\" width=\"601\" height=\"479\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-smtp2_ssl.png 601w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-smtp2_ssl-300x239.png 300w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/><\/p>\n<p>Click <strong>OK.\u00a0<\/strong><\/p>\n<p>Thunderbird is now correctly set up.<\/p>\n<p>Ensure that you use the <a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/updating-thunderbird\" target=\"_blank\" rel=\"noopener noreferrer\">latest version of Thunderbird.<\/a><\/p>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<p>Still struggling? Refer to our guide of <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/common-mail-problems\/\" target=\"_blank\" rel=\"noopener noreferrer\">common email problems<\/a> or <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a>.<\/p>\n","protected":false,"plain":"<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo.png\"><img class=\"alignleft wp-image-13443 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/Mozilla_Thunderbird_logo-150x150.png\" alt=\"Mozilla_Thunderbird_logo\" width=\"150\" height=\"150\" \/><\/a>\r\n\r\nThis guide will help you fix errors in the setup of an email account in Thunderbird for Mac.\r\n\r\nIs this the first time you\u2019re setting up this Thunderbird for Mac email account? Then use our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/thunderbird-mac\/\" target=\"_blank\" rel=\"noopener noreferrer\">new email setup guide<\/a>, rather than this troubleshooting guide.\r\n\r\nReplace <em>example.com<\/em> with your domain name\r\n<h2>Check your password<\/h2>\r\n<ul>\r\n \t<li>First check\u00a0 your password by browsing to <a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a> and trying to log in. If you aren't able to log in, then you have the incorrect password. Forgotten passwords can be\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your Control Panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don't have Control Panel access.<\/li>\r\n \t<li>Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct - <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/update-email-password-icloud-keychain\/\" target=\"_blank\" rel=\"noopener noreferrer\">here's how<\/a>.<\/li>\r\n<\/ul>\r\n<h2>Check existing account settings<\/h2>\r\n1. <strong>Launch<\/strong> Thunderbird\r\n\r\n2. Choose the account, then\u00a0<strong>View settings for this account \u00a0<\/strong>\r\n\r\nor\r\n\r\nChoose <strong>Tools &gt;\u00a0<\/strong><strong>Account settings<\/strong>\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/thunderbird-mac-view-account.png\"><img class=\"alignnone wp-image-13459 \" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/thunderbird-mac-view-account.png\" alt=\"thunderbird mac view account\" width=\"739\" height=\"457\" \/><\/a>\r\n<h3>Incoming Server Settings:<\/h3>\r\n3. Check that the server settings are correct:\r\n<ul>\r\n \t<li><strong>Server Name<\/strong> is\u00a0<strong>mail.\u00a0<\/strong>followed by the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>Port<\/strong> is 993 for IMAP or 995 for POP<\/li>\r\n \t<li><strong>User Name<\/strong> is the full email address<\/li>\r\n \t<li><strong>Connection Security<\/strong> is SSL\/TLS<\/li>\r\n \t<li><strong>Authentication<\/strong> is Normal Password<\/li>\r\n \t<li>The other settings are optional according to your needs<\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31427\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-incoming_ssl-1.png\" alt=\"\" width=\"800\" height=\"781\" \/>\r\n\r\n&nbsp;\r\n<h3>Outgoing Server (SMTP) settings<\/h3>\r\n4. Check the following settings:\r\n<ul>\r\n \t<li><strong>Server Name\u00a0<\/strong>is\u00a0<strong>smtp. <\/strong>followed by the domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\r\n \t<li><strong>Port<\/strong> 465<\/li>\r\n \t<li><strong>User Name<\/strong> is the full email address<\/li>\r\n \t<li><strong>Authentication<\/strong> is Normal password<\/li>\r\n \t<li><strong>Connection Security<\/strong> is SSL\/TLS<\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31421\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-smtp_ssl.png\" alt=\"\" width=\"726\" height=\"703\" \/>\r\n\r\nIf the settings are incorrect, choose\u00a0<strong>Edit<\/strong>\u00a0and correct in the following screen,<strong>\u00a0<\/strong>otherwise choose\u00a0<strong>OK.<\/strong>\r\n\r\n<img class=\"alignnone size-full wp-image-31424\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/11\/thunderbird-smtp2_ssl.png\" alt=\"\" width=\"601\" height=\"479\" \/>\r\n\r\nClick <strong>OK.\u00a0<\/strong>\r\n\r\nThunderbird is now correctly set up.\r\n\r\nEnsure that you use the <a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/updating-thunderbird\" target=\"_blank\" rel=\"noopener noreferrer\">latest version of Thunderbird.<\/a>\r\n\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n\r\nStill struggling? Refer to our guide of <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/common-mail-problems\/\" target=\"_blank\" rel=\"noopener noreferrer\">common email problems<\/a> or <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a>."},"excerpt":{"rendered":"<p>A step-by-step visual troubleshooting guide to help you set up Thunderbird Mac. The first step is to check your existing account settings.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[343,119,120,133],"tags":[22901,505],"topics":[10399],"class_list":["post-13451","post","type-post","status-publish","format-standard","hentry","category-troubleshooting-setup","category-email","category-mail-setup","category-thunderbird","tag-thunderbird-for-mac","tag-troubleshoot","topics-mac-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":343,"name":"Troubleshooting email setup","slug":"troubleshooting-setup","term_group":0,"term_taxonomy_id":343,"taxonomy":"category","description":"Troubleshooting errors in email setup","parent":120,"count":11,"filter":"raw","term_order":"43","cat_ID":343,"category_count":11,"category_description":"Troubleshooting errors in email setup","cat_name":"Troubleshooting email setup","category_nicename":"troubleshooting-setup","category_parent":120},{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":133,"name":"Thunderbird","slug":"thunderbird","term_group":0,"term_taxonomy_id":133,"taxonomy":"category","description":"Thunderbird email setup guide","parent":120,"count":4,"filter":"raw","term_order":"101","cat_ID":133,"category_count":4,"category_description":"Thunderbird email setup guide","cat_name":"Thunderbird","category_nicename":"thunderbird","category_parent":120}],"tag_title":[{"term_id":22901,"name":"Thunderbird for Mac","slug":"thunderbird-for-mac","term_group":0,"term_taxonomy_id":22901,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"524"},{"term_id":505,"name":"troubleshoot","slug":"troubleshoot","term_group":0,"term_taxonomy_id":505,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2968"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/13451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=13451"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/13451\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=13451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=13451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=13451"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=13451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}