{"id":14505,"date":"2016-05-19T14:45:07","date_gmt":"2016-05-19T12:45:07","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=14505"},"modified":"2025-03-25T16:27:10","modified_gmt":"2025-03-25T14:27:10","slug":"windows-10-mail-setup","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/windows-10-mail-setup\/","title":{"rendered":"How to set up email in Windows 10 Mail"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-14509 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows-10-mail-icon-150x150.png\" alt=\"windows 10 mail icon\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows-10-mail-icon-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows-10-mail-icon.png 200w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/p>\n<p>This <span style=\"font-weight: 400;\">guide takes you step-by-step through the process of setting up a new email account in Windows 10 \u2013 both the Desktop and Mobile versions.<\/span><\/p>\n<p>If the Mail account is already set up, but giving errors\u00a0\u2013\u00a0then refer to our \u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-10-mail-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting<\/a> guide.<\/p>\n<p>Replace <em>example.com<\/em> with your domain name<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li><strong>Launch<\/strong> Windows Mail<\/li>\n<li><strong>Add Account<br \/>\n<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14527 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/10-a400.png\" alt=\"10--a400\" width=\"400\" height=\"454\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/10-a400.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/10-a400-264x300.png 264w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li>\n<li>Choose <strong>Other account<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14531 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-b-1.png\" alt=\"windows10-b\" width=\"400\" height=\"462\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-b-1.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-b-1-260x300.png 260w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/strong><\/li>\n<li>Insert your <strong>Email address<\/strong> and <strong>Password<\/strong> (<em>forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a>)<\/em>\n<ul>\n<li>Click\u00a0<strong>Sign-in\u00a0<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14541 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-c.png\" alt=\"windows10-c\" width=\"400\" height=\"476\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-c.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-c-252x300.png 252w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li>\n<li>Click\u00a0<strong>Sign-in\u00a0<\/strong>repeatedly until it changes to\u00a0<strong>Advanced<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14539 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-d.png\" alt=\"windows10-d\" width=\"400\" height=\"430\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-d.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-d-279x300.png 279w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li>\n<li>Provide the Account information\n<ul>\n<li><strong>Incoming email server\u00a0<\/strong>starts with\u00a0<strong>mail.<\/strong> followed by your domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>Account type\u00a0<\/strong>is IMAP4<\/li>\n<li><strong>User name\u00a0<\/strong>is the full email address<\/li>\n<li><strong>Password\u00a0<\/strong>is your mailbox password<\/li>\n<li><strong>Outgoing (SMTP) mail server\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by your domain name\u00a0<em>e.g. smtp.example.com*<\/em><\/li>\n<li><strong>Tick<\/strong> all blocks<\/li>\n<li>&gt;\u00a0<strong>Sign-in<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-31460\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-e_ssl.png\" alt=\"\" width=\"400\" height=\"798\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-e_ssl.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-e_ssl-150x300.png 150w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li>\n<li>All done!<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14535 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-f.png\" alt=\"windows10-f\" width=\"400\" height=\"429\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-f.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-f-280x300.png 280w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li>\n<\/ol>\n<p>Try to send and receive. If there are any errors, refer to our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-10-mail-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>.<\/p>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n","protected":false,"plain":"<img class=\"alignleft wp-image-14509 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows-10-mail-icon-150x150.png\" alt=\"windows 10 mail icon\" width=\"150\" height=\"150\" \/>\r\n\r\nThis <span >guide takes you step-by-step through the process of setting up a new email account in Windows 10 \u2013 both the Desktop and Mobile versions.<\/span>\r\n\r\nIf the Mail account is already set up, but giving errors\u00a0\u2013\u00a0then refer to our \u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-10-mail-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting<\/a> guide.\r\n\r\nReplace <em>example.com<\/em> with your domain name\r\n\r\n&nbsp;\r\n<ol>\r\n \t<li><strong>Launch<\/strong> Windows Mail<\/li>\r\n \t<li><strong>Add Account\r\n<\/strong><img class=\"alignnone wp-image-14527 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/10-a400.png\" alt=\"10--a400\" width=\"400\" height=\"454\" \/><\/li>\r\n \t<li>Choose <strong>Other account\r\n<img class=\"alignnone wp-image-14531 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-b-1.png\" alt=\"windows10-b\" width=\"400\" height=\"462\" \/><\/strong><\/li>\r\n \t<li>Insert your <strong>Email address<\/strong> and <strong>Password<\/strong> (<em>forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your control panel<\/a>)<\/em>\r\n<ul>\r\n \t<li>Click\u00a0<strong>Sign-in\u00a0<\/strong><\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-14541 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-c.png\" alt=\"windows10-c\" width=\"400\" height=\"476\" \/><\/li>\r\n \t<li>Click\u00a0<strong>Sign-in\u00a0<\/strong>repeatedly until it changes to\u00a0<strong>Advanced<\/strong><img class=\"alignnone wp-image-14539 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-d.png\" alt=\"windows10-d\" width=\"400\" height=\"430\" \/><\/li>\r\n \t<li>Provide the Account information\r\n<ul>\r\n \t<li><strong>Incoming email server\u00a0<\/strong>starts with\u00a0<strong>mail.<\/strong> followed by your domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>Account type\u00a0<\/strong>is IMAP4<\/li>\r\n \t<li><strong>User name\u00a0<\/strong>is the full email address<\/li>\r\n \t<li><strong>Password\u00a0<\/strong>is your mailbox password<\/li>\r\n \t<li><strong>Outgoing (SMTP) mail server\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by your domain name\u00a0<em>e.g. smtp.example.com*<\/em><\/li>\r\n \t<li><strong>Tick<\/strong> all blocks<\/li>\r\n \t<li>&gt;\u00a0<strong>Sign-in<\/strong><\/li>\r\n<\/ul>\r\n<img class=\"alignnone size-full wp-image-31460\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-e_ssl.png\" alt=\"\" width=\"400\" height=\"798\" \/><\/li>\r\n \t<li>All done!\r\n<img class=\"alignnone wp-image-14535 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-f.png\" alt=\"windows10-f\" width=\"400\" height=\"429\" \/><\/li>\r\n<\/ol>\r\nTry to send and receive. If there are any errors, refer to our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-10-mail-troubleshoot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>.\r\n\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>."},"excerpt":{"rendered":"<p>A step-by-step visual guide to set up Windows 10 Mail on a desktop or mobile.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,120,134],"tags":[567],"topics":[],"class_list":["post-14505","post","type-post","status-publish","format-standard","hentry","category-email","category-mail-setup","category-windows","tag-windows-10"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":134,"name":"Windows","slug":"windows","term_group":0,"term_taxonomy_id":134,"taxonomy":"category","description":"Windows email setup guide","parent":120,"count":6,"filter":"raw","term_order":"123","cat_ID":134,"category_count":6,"category_description":"Windows email setup guide","cat_name":"Windows","category_nicename":"windows","category_parent":120}],"tag_title":[{"term_id":567,"name":"windows 10","slug":"windows-10","term_group":0,"term_taxonomy_id":567,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2864"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/14505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=14505"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/14505\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=14505"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=14505"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=14505"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=14505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}