{"id":14549,"date":"2016-05-19T16:01:22","date_gmt":"2016-05-19T14:01:22","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=14549"},"modified":"2025-03-25T16:36:15","modified_gmt":"2025-03-25T14:36:15","slug":"windows-10-mail-troubleshoot","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/windows-10-mail-troubleshoot\/","title":{"rendered":"Windows 10 Mail troubleshooting"},"content":{"rendered":"<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows-10-mail-icon.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-14509 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows-10-mail-icon-150x150.png\" alt=\"windows 10 mail icon\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows-10-mail-icon-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows-10-mail-icon.png 200w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\n<p>This guide will help you fix errors in the setup of an email account in Windows 10 Mail<\/p>\n<p>This guide applies to both Desktop and Mobile versions.<\/p>\n<p>Is this the first time you\u2019re setting up this email account? Then use our\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-10-mail-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\">new email setup guide<\/a>, rather than this troubleshooting guide.<\/p>\n<p>Replace <em>example.com<\/em> with your domain name<\/p>\n<ol>\n<li><strong>Launch\u00a0<\/strong>Windows 10 Mail<\/li>\n<\/ol>\n<p>2. \u00a0Choose the <strong>Settings<\/strong> icon at the bottom of the screen<\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-h.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14553\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-h.png\" alt=\"windows10-h\" width=\"400\" height=\"244\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-h.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-h-300x183.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p>3. Choose\u00a0<strong>Accounts<\/strong><\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-i.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14555\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-i.png\" alt=\"windows10-i\" width=\"400\" height=\"329\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-i.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-i-300x247.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p>4. Choose the relevant account<\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-j.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14557\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-j.png\" alt=\"windows10-j\" width=\"400\" height=\"383\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-j.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-j-300x287.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p>5. Choose\u00a0<strong>Change mailbox sync settings<\/strong><\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-k.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14559\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-k.png\" alt=\"windows10-k\" width=\"400\" height=\"549\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-k.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-k-219x300.png 219w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p>6. Scroll down and choose\u00a0<strong>Advanced mailbox settings<\/strong><\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-l.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14563\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-l.png\" alt=\"windows10-l\" width=\"400\" height=\"623\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-l.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-l-193x300.png 193w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>7. Scroll down to\u00a0<strong>Sync options\u00a0<\/strong>and check that:<\/p>\n<ul>\n<li><strong>Incoming email server\u00a0<\/strong>starts with\u00a0<strong>mail.<\/strong> followed by your domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>Outgoing (SMTP) mail server\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by your domain name e.g. <em>smtp.example.com<\/em><\/li>\n<li><strong>Tick<\/strong> all 4 blocks<\/li>\n<li>&gt;\u00a0<strong>Done<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-31472\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-m_ssl.png\" alt=\"\" width=\"400\" height=\"840\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-m_ssl.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-m_ssl-143x300.png 143w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>Your mail should now be setup correctly.<\/p>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<p>Still struggling? Refer to our guide of <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/common-mail-problems\/\" target=\"_blank\" rel=\"noopener noreferrer\">common email problems<\/a>\u00a0or contact support@xneelo.com.<\/p>\n","protected":false,"plain":"<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows-10-mail-icon.png\"><img class=\"size-thumbnail wp-image-14509 alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows-10-mail-icon-150x150.png\" alt=\"windows 10 mail icon\" width=\"150\" height=\"150\" \/><\/a>\r\n\r\nThis guide will help you fix errors in the setup of an email account in Windows 10 Mail\r\n\r\nThis guide applies to both Desktop and Mobile versions.\r\n\r\nIs this the first time you\u2019re setting up this email account? Then use our\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/windows-10-mail-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\">new email setup guide<\/a>, rather than this troubleshooting guide.\r\n\r\nReplace <em>example.com<\/em> with your domain name\r\n<ol>\r\n \t<li><strong>Launch\u00a0<\/strong>Windows 10 Mail<\/li>\r\n<\/ol>\r\n2. \u00a0Choose the <strong>Settings<\/strong> icon at the bottom of the screen\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-h.png\"><img class=\"alignnone size-full wp-image-14553\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-h.png\" alt=\"windows10-h\" width=\"400\" height=\"244\" \/><\/a>\r\n\r\n3. Choose\u00a0<strong>Accounts<\/strong>\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-i.png\"><img class=\"alignnone size-full wp-image-14555\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-i.png\" alt=\"windows10-i\" width=\"400\" height=\"329\" \/><\/a>\r\n\r\n4. Choose the relevant account\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-j.png\"><img class=\"alignnone size-full wp-image-14557\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-j.png\" alt=\"windows10-j\" width=\"400\" height=\"383\" \/><\/a>\r\n\r\n5. Choose\u00a0<strong>Change mailbox sync settings<\/strong>\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-k.png\"><img class=\"alignnone size-full wp-image-14559\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-k.png\" alt=\"windows10-k\" width=\"400\" height=\"549\" \/><\/a>\r\n\r\n6. Scroll down and choose\u00a0<strong>Advanced mailbox settings<\/strong>\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-l.png\"><img class=\"alignnone size-full wp-image-14563\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-l.png\" alt=\"windows10-l\" width=\"400\" height=\"623\" \/><\/a>\r\n\r\n&nbsp;\r\n\r\n7. Scroll down to\u00a0<strong>Sync options\u00a0<\/strong>and check that:\r\n<ul>\r\n \t<li><strong>Incoming email server\u00a0<\/strong>starts with\u00a0<strong>mail.<\/strong> followed by your domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>Outgoing (SMTP) mail server\u00a0<\/strong>starts with\u00a0<strong>smtp.\u00a0<\/strong>followed by your domain name e.g. <em>smtp.example.com<\/em><\/li>\r\n \t<li><strong>Tick<\/strong> all 4 blocks<\/li>\r\n \t<li>&gt;\u00a0<strong>Done<\/strong><\/li>\r\n<\/ul>\r\n<img class=\"alignnone size-full wp-image-31472\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/windows10-m_ssl.png\" alt=\"\" width=\"400\" height=\"840\" \/>\r\n\r\nYour mail should now be setup correctly.\r\n\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n\r\nStill struggling? Refer to our guide of <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/common-mail-problems\/\" target=\"_blank\" rel=\"noopener noreferrer\">common email problems<\/a>\u00a0or contact support@xneelo.com."},"excerpt":{"rendered":"<p>A step-by-step visual guide to troubleshoot the set up Windows 10 Mail on a desktop or mobile.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[343,119,120,134],"tags":[22895],"topics":[],"class_list":["post-14549","post","type-post","status-publish","format-standard","hentry","category-troubleshooting-setup","category-email","category-mail-setup","category-windows","tag-windows-10-mail-troubleshooting"],"acf":[],"additional_meta":{"category_title":[{"term_id":343,"name":"Troubleshooting email setup","slug":"troubleshooting-setup","term_group":0,"term_taxonomy_id":343,"taxonomy":"category","description":"Troubleshooting errors in email setup","parent":120,"count":11,"filter":"raw","term_order":"43","cat_ID":343,"category_count":11,"category_description":"Troubleshooting errors in email setup","cat_name":"Troubleshooting email setup","category_nicename":"troubleshooting-setup","category_parent":120},{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":134,"name":"Windows","slug":"windows","term_group":0,"term_taxonomy_id":134,"taxonomy":"category","description":"Windows email setup guide","parent":120,"count":6,"filter":"raw","term_order":"123","cat_ID":134,"category_count":6,"category_description":"Windows email setup guide","cat_name":"Windows","category_nicename":"windows","category_parent":120}],"tag_title":[{"term_id":22895,"name":"Windows 10 Mail troubleshooting","slug":"windows-10-mail-troubleshooting","term_group":0,"term_taxonomy_id":22895,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"526"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/14549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=14549"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/14549\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=14549"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=14549"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=14549"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=14549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}