{"id":1467,"date":"2009-08-18T12:22:00","date_gmt":"2009-08-18T10:22:00","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=1467"},"modified":"2026-01-13T12:30:00","modified_gmt":"2026-01-13T10:30:00","slug":"what-payment-methods-are-accepted-by-xneelo","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/what-payment-methods-are-accepted-by-xneelo\/","title":{"rendered":"What payment methods are accepted by xneelo?"},"content":{"rendered":"<p>Customers can choose <strong>one payment method for all services on their xneelo account<\/strong>. There are 2 payment options:<\/p>\n<ol>\n<li><strong>Debit Order:<\/strong>\u00a0Monthly, Quarterly, Bi-annually, or Annually<\/li>\n<li><strong>Card or EFT (<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-settle-your-invoice-by-card-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener noreferrer\">online card payment<\/a>\u00a0<\/strong>or <strong><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/xneelos-bank-details\/\" target=\"_blank\" rel=\"noopener\">bank transfer<\/a>):<\/strong>\u00a0 Annually in advance<\/li>\n<\/ol>\n<h2>1.\u00a0Debit Order<\/h2>\n<h3><b>Monthly, Quarterly, Bi-annually or Annually<\/b><\/h3>\n<ul>\n<li>Available to customers using a South African bank.<\/li>\n<li><strong>Credit cards are not accepted for debit order collections.\u00a0<\/strong>Credit cards can be used for the Invoice (cash basis) payment option.<\/li>\n<li>A Tax Invoice is emailed at the conclusion of the monthly billing run, on approximately the 20th of each month, and debit orders are deducted on the <strong>1st business day<\/strong> each month.<\/li>\n<li>This invoice includes all new orders, domain registrations, domain renewals and recurring monthly charges on the account\u00a0for that specific month.<\/li>\n<li>A 2-3 days \u2018enquiry period\u2019 applies after the Tax Invoice is sent to allow you to settle any queries with us. During this period, additional invoices are created for newly ordered domains, which could result in multiple invoices.<\/li>\n<li>A rejected debit order will accrue a handling fee of R50 per rejection, which is added to the following period&#8217;s debit order. The amount due for the rejected debit order needs to be paid by card or EFT.<\/li>\n<\/ul>\n<p>Please ensure that your <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-banking-details-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">billing details<\/a> remain current. See <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/debit-order-faq\/\" target=\"_blank\" rel=\"noopener noreferrer\">Debit order FAQ<\/a> for queries.<\/p>\n<h2>2. Card or EFT<\/h2>\n<h3>Annually in advance<\/h3>\n<ul>\n<li>A Tax Invoice is issued on the day of the order and emailed to you.<\/li>\n<li>Customers have <strong>7 days<\/strong> to settle payment from the date of invoicing.<\/li>\n<li>Payment may be made online via the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-settle-your-invoice-by-card-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Pay Now<\/strong><\/a> link in your control panel using a Credit, Debit or Cheque card. \u00a0Our <a title=\"banking details\" href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/xneelos-bank-details\/\" target=\"_blank\" rel=\"noopener\">banking details<\/a> are:\n<ul>\n<li>Account Holder: xneelo (Pty) Ltd<br clear=\"none\" \/>Bank: ABSA Bank<br clear=\"none\" \/>Branch Code: 632005<br clear=\"none\" \/>Account No: 9166856924<br clear=\"none\" \/>Account Type: Savings Account<\/li>\n<\/ul>\n<\/li>\n<li>Use your <strong>Customer number<\/strong> as a reference when making payments via EFT. Log in to the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-confirm-payment-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">xneelo Control Panel<\/a> and confirm payment has been made.<\/li>\n<\/ul>\n","protected":false,"plain":"Customers can choose <strong>one payment method for all services on their xneelo account<\/strong>. There are 2 payment options:\r\n<ol>\r\n \t<li><strong>Debit Order:<\/strong>\u00a0Monthly, Quarterly, Bi-annually, or Annually<\/li>\r\n \t<li><strong>Card or EFT (<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-settle-your-invoice-by-card-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener noreferrer\">online card payment<\/a>\u00a0<\/strong>or <strong><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/xneelos-bank-details\/\" target=\"_blank\" rel=\"noopener\">bank transfer<\/a>):<\/strong>\u00a0 Annually in advance<\/li>\r\n<\/ol>\r\n<h2>1.\u00a0Debit Order<\/h2>\r\n<h3><b>Monthly, Quarterly, Bi-annually or Annually<\/b><\/h3>\r\n<ul>\r\n \t<li>Available to customers using a South African bank.<\/li>\r\n \t<li><strong>Credit cards are not accepted for debit order collections.\u00a0<\/strong>Credit cards can be used for the Invoice (cash basis) payment option.<\/li>\r\n \t<li>A Tax Invoice is emailed at the conclusion of the monthly billing run, on approximately the 20th of each month, and debit orders are deducted on the <strong>1st business day<\/strong> each month.<\/li>\r\n \t<li>This invoice includes all new orders, domain registrations, domain renewals and recurring monthly charges on the account\u00a0for that specific month.<\/li>\r\n \t<li>A 2-3 days \u2018enquiry period\u2019 applies after the Tax Invoice is sent to allow you to settle any queries with us. During this period, additional invoices are created for newly ordered domains, which could result in multiple invoices.<\/li>\r\n \t<li>A rejected debit order will accrue a handling fee of R50 per rejection, which is added to the following period's debit order. The amount due for the rejected debit order needs to be paid by card or EFT.<\/li>\r\n<\/ul>\r\nPlease ensure that your <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-banking-details-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">billing details<\/a> remain current. See <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/debit-order-faq\/\" target=\"_blank\" rel=\"noopener noreferrer\">Debit order FAQ<\/a> for queries.\r\n<h2>2. Card or EFT<\/h2>\r\n<h3>Annually in advance<\/h3>\r\n<ul>\r\n \t<li>A Tax Invoice is issued on the day of the order and emailed to you.<\/li>\r\n \t<li>Customers have <strong>7 days<\/strong> to settle payment from the date of invoicing.<\/li>\r\n \t<li>Payment may be made online via the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-settle-your-invoice-by-card-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Pay Now<\/strong><\/a> link in your control panel using a Credit, Debit or Cheque card. \u00a0Our <a title=\"banking details\" href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/xneelos-bank-details\/\" target=\"_blank\" rel=\"noopener\">banking details<\/a> are:\r\n<ul>\r\n \t<li>Account Holder: xneelo (Pty) Ltd<br clear=\"none\" \/>Bank: ABSA Bank<br clear=\"none\" \/>Branch Code: 632005<br clear=\"none\" \/>Account No: 9166856924<br clear=\"none\" \/>Account Type: Savings Account<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Use your <strong>Customer number<\/strong> as a reference when making payments via EFT. Log in to the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-confirm-payment-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">xneelo Control Panel<\/a> and confirm payment has been made.<\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>Customers can choose one payment method for their xneelo account. There are 2 payment options to choose from, cash annually in advance, or debit order.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,197,190],"tags":[16922,16925,16928,10511],"topics":[11257],"class_list":["post-1467","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-billing","category-getting-started-accounts-and-payments","tag-payment-method","tag-cash-annual","tag-monthly-debit-order","tag-debit-order","topics-billing-queries"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0},{"term_id":197,"name":"Billing","slug":"billing","term_group":0,"term_taxonomy_id":197,"taxonomy":"category","description":"How xneelo's billing cycle and procedure works","parent":190,"count":6,"filter":"raw","term_order":"55","cat_ID":197,"category_count":6,"category_description":"How xneelo's billing cycle and procedure works","cat_name":"Billing","category_nicename":"billing","category_parent":190},{"term_id":190,"name":"Getting Started with Accounts and payments","slug":"getting-started-accounts-and-payments","term_group":0,"term_taxonomy_id":190,"taxonomy":"category","description":"Getting started with your account profile and xneelo billing procedures","parent":189,"count":12,"filter":"raw","term_order":"75","cat_ID":190,"category_count":12,"category_description":"Getting started with your account profile and xneelo billing procedures","cat_name":"Getting Started with Accounts and payments","category_nicename":"getting-started-accounts-and-payments","category_parent":189}],"tag_title":[{"term_id":16922,"name":"payment method","slug":"payment-method","term_group":0,"term_taxonomy_id":16922,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2473"},{"term_id":16925,"name":"cash annual","slug":"cash-annual","term_group":0,"term_taxonomy_id":16925,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2474"},{"term_id":16928,"name":"monthly debit order","slug":"monthly-debit-order","term_group":0,"term_taxonomy_id":16928,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2475"},{"term_id":10511,"name":"debit order","slug":"debit-order","term_group":0,"term_taxonomy_id":10511,"taxonomy":"post_tag","description":"","parent":0,"count":7,"filter":"raw","term_order":"2666"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=1467"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1467\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=1467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=1467"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=1467"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=1467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}