Answer these questions to troubleshoot your mail problem:<\/p>\n
Browse to any site see if you have a connection e.g. google.com<\/a>. If you\u2019re reading this article from the computer or device with the trouble email, then your internet connection is fine.\u00a0<\/span><\/p>\n Try to access your email with Webmail<\/a><\/span>. If you can\u2019t log in, and you\u2019re sure that your email address is correct, then you probably have a password error. Passwords can be <\/span>reset in your control panel<\/a>.<\/span><\/p>\n Refer to our step-by-step visual <\/span>setup guides<\/span><\/a> for help.<\/span><\/p>\n DNS propagation<\/a> will need to complete before the email is fully active, as the incoming and outgoing server names (mail.yourdomain and smtp.yourdomain) will not be found. Alternatively, the IP address<\/a> can be used instead of the server names until propagation has completed – which can take up to 72 hours.<\/span><\/p>\n It\u2019s a good idea to set up your new email addresses before the domain has been transferred, while still maintaining the previous email setups. \u00a0In this way you can avoid losing any email during the transfer process, while email may be delivered to both the old and new hosting servers.<\/span><\/p>\n The names of the incoming server (mail.yourdomain) and outgoing server (smtp.yourdomain)<\/strong> will need to be temporarily replaced with the IP address<\/strong><\/a> of the hosting server.\u00a0<\/span><\/p>\n If there are issues with mail after the transfer and propagation has completed, it is possible that MX records from the previous host are interfering and need to be corrected.<\/span><\/p>\n Is your mail suddenly giving errors, possibly after an update? Take note of the following advanced settings and follow our step-by-step visual <\/span>troubleshooting guides<\/span><\/a>.<\/span><\/p>\n Check that these settings are saved by exiting the Accounts tab and then re-opening and confirming that the settings are still correct – unfortunately, these settings often revert back on exit. <\/span><\/p>\n Check your Outgoing SMTP server settings<\/strong>, particularly:<\/span><\/p>\n Use the relevant <\/span>Troubleshooting guide<\/span><\/a> to find the Outgoing Server settings for your mail client.<\/span><\/p>\n Check your Incoming Server settings<\/strong>:<\/span><\/p>\n Use the relevant <\/span>Troubleshooting guide<\/span><\/a> to find the Incoming Server settings for your mail client.<\/span><\/p>\n Are you able to browse the web, but not access your mail? If this mail account was working previously, then this may be a network problem. Try to access your mail via Webmail. If this works, then the problem lies on your network.<\/span><\/p>\n If you have not received a specific email, then check your spambucket\/junk folder<\/a> in your mail client, or <\/span>via Webmail.\u00a0<\/span>It is possible that legitimate emails inadvertently get caught by the spamfilter.<\/span><\/p>\n <\/p>\n","protected":false,"plain":"Answer these questions to troubleshoot your mail problem:\r\n Answer our questions in this comprehensive guide to determine if\/or which common mail problem you might currently be experiencing. <\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,125,124],"tags":[19301,583,585],"topics":[10465],"class_list":["post-14717","post","type-post","status-publish","format-standard","hentry","category-email","category-faq","category-errors","tag-common-mail-problems","tag-email-errors","tag-troubleshoot-email","topics-mail-faq"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":125,"name":"FAQ","slug":"faq","term_group":0,"term_taxonomy_id":125,"taxonomy":"category","description":"Frequently asked questions and answers","parent":119,"count":8,"filter":"raw","term_order":"72","cat_ID":125,"category_count":8,"category_description":"Frequently asked questions and answers","cat_name":"FAQ","category_nicename":"faq","category_parent":119},{"term_id":124,"name":"Errors","slug":"errors","term_group":0,"term_taxonomy_id":124,"taxonomy":"category","description":"A problem solving tool","parent":119,"count":9,"filter":"raw","term_order":"108","cat_ID":124,"category_count":9,"category_description":"A problem solving tool","cat_name":"Errors","category_nicename":"errors","category_parent":119}],"tag_title":[{"term_id":19301,"name":"Common mail problems","slug":"common-mail-problems","term_group":0,"term_taxonomy_id":19301,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1694"},{"term_id":583,"name":"email errors","slug":"email-errors","term_group":0,"term_taxonomy_id":583,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2663"},{"term_id":585,"name":"troubleshoot email","slug":"troubleshoot-email","term_group":0,"term_taxonomy_id":585,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2688"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/14717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=14717"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/14717\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=14717"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=14717"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=14717"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=14717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Can you access your Webmail?<\/span><\/h2>\n
Is this a new email setup?<\/span><\/h2>\n
Common errors during setup are:<\/span><\/h3>\n
\n
Is this a new domain?<\/span><\/h2>\n
Is this domain in the process of transfer to xneelo?<\/span><\/h2>\n
Are you using Mac Mail?<\/span><\/h2>\n
\n
Can you receive but not send?<\/span><\/h2>\n
\n
Can you send but not receive?<\/span><\/h2>\n
\n
Can\u2019t send or receive?<\/span><\/h2>\n
Missing email?<\/span><\/h2>\n
Do you have an Internet connection?<\/h2>\r\nBrowse to any site see if you have a connection e.g. google.com<\/a>. If you\u2019re reading this article from the computer or device with the trouble email, then your internet connection is fine.\u00a0<\/span>\r\n
Can you access your Webmail?<\/span><\/h2>\r\nTry to access your email with Webmail<\/a><\/span>. If you can\u2019t log in, and you\u2019re sure that your email address is correct, then you probably have a password error. Passwords can be <\/span>reset in your control panel<\/a>.<\/span>\r\n
Is this a new email setup?<\/span><\/h2>\r\n
Common errors during setup are:<\/span><\/h3>\r\n
\r\n \t
Is this a new domain?<\/span><\/h2>\r\nDNS propagation<\/a> will need to complete before the email is fully active, as the incoming and outgoing server names (mail.yourdomain and smtp.yourdomain) will not be found. Alternatively, the IP address<\/a> can be used instead of the server names until propagation has completed - which can take up to 72 hours.<\/span>\r\n
Is this domain in the process of transfer to xneelo?<\/span><\/h2>\r\nIt\u2019s a good idea to set up your new email addresses before the domain has been transferred, while still maintaining the previous email setups. \u00a0In this way you can avoid losing any email during the transfer process, while email may be delivered to both the old and new hosting servers.<\/span>\r\n\r\nThe names of the incoming server (mail.yourdomain) and outgoing server (smtp.yourdomain)<\/strong> will need to be temporarily replaced with the IP address<\/strong><\/a> of the hosting server.\u00a0<\/span>\r\n\r\nIf there are issues with mail after the transfer and propagation has completed, it is possible that MX records from the previous host are interfering and need to be corrected.<\/span>\r\n
Are you using Mac Mail?<\/span><\/h2>\r\nIs your mail suddenly giving errors, possibly after an update? Take note of the following advanced settings and follow our step-by-step visual <\/span>troubleshooting guides<\/span><\/a>.<\/span>\r\n
\r\n \t
Can you receive but not send?<\/span><\/h2>\r\nCheck your Outgoing SMTP server settings<\/strong>, particularly:<\/span>\r\n
\r\n \t
Can you send but not receive?<\/span><\/h2>\r\nCheck your Incoming Server settings<\/strong>:<\/span>\r\n
\r\n \t
Can\u2019t send or receive?<\/span><\/h2>\r\nAre you able to browse the web, but not access your mail? If this mail account was working previously, then this may be a network problem. Try to access your mail via Webmail. If this works, then the problem lies on your network.<\/span>\r\n
Missing email?<\/span><\/h2>\r\nIf you have not received a specific email, then check your spambucket\/junk folder<\/a> in your mail client, or <\/span>via Webmail.\u00a0<\/span>It is possible that legitimate emails inadvertently get caught by the spamfilter.<\/span>\r\n\r\n "},"excerpt":{"rendered":"