{"id":1477,"date":"2009-08-15T02:59:29","date_gmt":"2009-08-15T00:59:29","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=1477"},"modified":"2022-11-10T11:47:11","modified_gmt":"2022-11-10T09:47:11","slug":"overdue-payment-process","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/overdue-payment-process\/","title":{"rendered":"What happens if payment is not received by the payment due date?"},"content":{"rendered":"

We offer monthly payment via debit order<\/strong> or annual payment via EFT or card<\/strong> (referred to as Cash Payment).<\/p>\n

Your invoice should be settled within 7 days of receipt and\/or notification of a failed debit order.<\/p>\n

Late payment may lead to the web hosting packages and email accounts being suspended<\/strong>. If the invoice remains outstanding for a further period, there is a risk of losing domain names, website content, and email accounts as the hosting package will be cancelled<\/strong>. We don\u2019t keep a backup<\/a> for longer than 7 to 10 days.<\/p>\n

Overdue payment process<\/h2>\n

1. Debit order rejection<\/h3>\n
\n
    \n
  1. On the first working day of every month<\/strong>, a debit order transaction for the amount owing is attempted. If the debit order fails, payment via \u2018Cash Invoice\u2019\u00a0 (i.e. EFT or card) is due within 7 days. A rejection handling fee of R50 will be added to your next invoice.<\/li>\n
  2. Cash Invoicing allows 7 days for payment<\/strong>. The amount owing is considered overdue if not settled within this timeframe.<\/li>\n
  3. Email and SMS Notification: On the 4th day a reminder SMS is sent to settle outstanding amounts before they become overdue. If payment is not received within the allocated 7 days, an email notification is sent. Email notifications are sent every day until the payment reflects on our bank statement. A few days grace may be given, however, immediate action should be taken to ensure that payment reflects on our bank statement as soon as possible. There is a risk of discontinuation of your hosting and email services if payment is delayed.<\/li>\n<\/ol>\n<\/div>\n

    2. Suspension<\/h3>\n

    The process escalates as follows if there is still no payment:<\/p>\n

    \n
      \n
    1. Email Reminder \/ Deactivation Notice<\/strong>: Three email reminders and SMS’s will be sent to collect outstanding fees before services are suspended.<\/li>\n
    2. Deactivation \/ Suspension<\/strong>: Should payment not be forthcoming and not reflect on our bank statement, the services listed on the outstanding invoice will be deactivated. (Note: All domains that form part of a Volume Plan will also be deactivated should you default in payment for your Volume Plan.)<\/li>\n
    3. Further, a notice will be dispatched (by email and SMS) notifying of account cancellation within 2 days unless payment has been received.<\/li>\n
    4. We will accept no responsibility for any loss of data or transactions during this period.<\/li>\n<\/ol>\n<\/div>\n

      3. Bad Debt leading to account cancellation<\/h3>\n
      \n
        \n
      1. Should payment still not be received after the various notifications and then account suspension, the web hosting packages, and email account(s) will be cancelled<\/strong> (and the domain name will be deleted). You will then be referred to our Debt Collection Attorneys for Bad Debt.<\/li>\n
      2. The web hosting packages and email accounts can be reactivated on full settlement of outstanding payments<\/strong> (another set-up fee will be charged). See How to reactivate my account<\/a>.<\/li>\n
      3. We will accept no responsibility for any loss of data or transactions during this period.<\/li>\n<\/ol>\n<\/div>\n

        When making a payment, use your Customer number as the payment reference.<\/strong><\/p>\n","protected":false,"plain":"We offer monthly payment via debit order<\/strong> or annual payment via EFT or card<\/strong> (referred to as Cash Payment).\r\n\r\nYour invoice should be settled within 7 days of receipt and\/or notification of a failed debit order.\r\n\r\nLate payment may lead to the web hosting packages and email accounts being suspended<\/strong>. If the invoice remains outstanding for a further period, there is a risk of losing domain names, website content, and email accounts as the hosting package will be cancelled<\/strong>. We don\u2019t keep a backup<\/a> for longer than 7 to 10 days.\r\n

        Overdue payment process<\/h2>\r\n

        1. Debit order rejection<\/h3>\r\n
        \r\n
          \r\n \t
        1. On the first working day of every month<\/strong>, a debit order transaction for the amount owing is attempted. If the debit order fails, payment via \u2018Cash Invoice\u2019\u00a0 (i.e. EFT or card) is due within 7 days. A rejection handling fee of R50 will be added to your next invoice.<\/li>\r\n \t
        2. Cash Invoicing allows 7 days for payment<\/strong>. The amount owing is considered overdue if not settled within this timeframe.<\/li>\r\n \t
        3. Email and SMS Notification: On the 4th day a reminder SMS is sent to settle outstanding amounts before they become overdue. If payment is not received within the allocated 7 days, an email notification is sent. Email notifications are sent every day until the payment reflects on our bank statement. A few days grace may be given, however, immediate action should be taken to ensure that payment reflects on our bank statement as soon as possible. There is a risk of discontinuation of your hosting and email services if payment is delayed.<\/li>\r\n<\/ol>\r\n<\/div>\r\n

          2. Suspension<\/h3>\r\nThe process escalates as follows if there is still no payment:\r\n
          \r\n
            \r\n \t
          1. Email Reminder \/ Deactivation Notice<\/strong>: Three email reminders and SMS's will be sent to collect outstanding fees before services are suspended.<\/li>\r\n \t
          2. Deactivation \/ Suspension<\/strong>: Should payment not be forthcoming and not reflect on our bank statement, the services listed on the outstanding invoice will be deactivated. (Note: All domains that form part of a Volume Plan will also be deactivated should you default in payment for your Volume Plan.)<\/li>\r\n \t
          3. Further, a notice will be dispatched (by email and SMS) notifying of account cancellation within 2 days unless payment has been received.<\/li>\r\n \t
          4. We will accept no responsibility for any loss of data or transactions during this period.<\/li>\r\n<\/ol>\r\n<\/div>\r\n

            3. Bad Debt leading to account cancellation<\/h3>\r\n
            \r\n
              \r\n \t
            1. Should payment still not be received after the various notifications and then account suspension, the web hosting packages, and email account(s) will be cancelled<\/strong> (and the domain name will be deleted). You will then be referred to our Debt Collection Attorneys for Bad Debt.<\/li>\r\n \t
            2. The web hosting packages and email accounts can be reactivated on full settlement of outstanding payments<\/strong> (another set-up fee will be charged). See How to reactivate my account<\/a>.<\/li>\r\n \t
            3. We will accept no responsibility for any loss of data or transactions during this period.<\/li>\r\n<\/ol>\r\n<\/div>\r\nWhen making a payment, use your Customer number as the payment reference.<\/strong>"},"excerpt":{"rendered":"

              We offer monthly payment via debit order or annual payment via EFT or card. Non-payment results in an escalating overdue payment process.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,191,198],"tags":[10509,10473],"topics":[10411],"class_list":["post-1477","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-managing-accounts-and-payments","category-over-due","tag-debit-order-rejection","tag-overdue-payment","topics-payment-problems"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0},{"term_id":191,"name":"Managing your Account and Payment","slug":"managing-accounts-and-payments","term_group":0,"term_taxonomy_id":191,"taxonomy":"category","description":"Account management and procedures","parent":189,"count":13,"filter":"raw","term_order":"85","cat_ID":191,"category_count":13,"category_description":"Account management and procedures","cat_name":"Managing your Account and Payment","category_nicename":"managing-accounts-and-payments","category_parent":189},{"term_id":198,"name":"Over-Due","slug":"over-due","term_group":0,"term_taxonomy_id":198,"taxonomy":"category","description":"Over-Due payments ","parent":191,"count":3,"filter":"raw","term_order":"94","cat_ID":198,"category_count":3,"category_description":"Over-Due payments ","cat_name":"Over-Due","category_nicename":"over-due","category_parent":191}],"tag_title":[{"term_id":10509,"name":"debit order rejection","slug":"debit-order-rejection","term_group":0,"term_taxonomy_id":10509,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2629"},{"term_id":10473,"name":"overdue payment","slug":"overdue-payment","term_group":0,"term_taxonomy_id":10473,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2979"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=1477"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1477\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=1477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=1477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=1477"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=1477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}