{"id":14945,"date":"2018-07-16T14:15:20","date_gmt":"2018-07-16T12:15:20","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=14945"},"modified":"2026-01-30T10:39:16","modified_gmt":"2026-01-30T08:39:16","slug":"cancel-volume-plan-and-hosting-packages","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/volume-plan\/cancel-volume-plan-and-hosting-packages\/","title":{"rendered":"How to cancel a Volume Plan and hosting packages via konsoleH"},"content":{"rendered":"

Follow these steps to\u00a0remove your Volume Plan from your hosting portfolio.\u00a0<\/strong><\/p>\r\n

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Note: Ensure that individual packages have been cancelled before<\/strong><\/em> cancelling the Volume Plan to avoid unnecessary payments being incurred. On cancellation of the Volume Plan, any remaining hosting packages will be billed as regular Web Hosting packages.<\/p>\r\n

Any remaining home packages (Micro and Micro Pro) will be upgraded to Basic hosting packages as these legacy packages are no longer supported.<\/p>\r\n<\/blockquote>\r\n

Step 1: Cancel the individual web hosting packages<\/h2>\r\n
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  1. Browse<\/strong> to konsoleH<\/a>\u00a0and Log in<\/strong><\/a> at Admin level\"\"<\/li>\r\n
  2. From the left menu select Manage Services<\/b>\u00a0and select the Manage Terminations<\/b>\u00a0option\"\"<\/li>\r\n
  3. Follow the screen prompts to cancel your Web Hosting package with xneelo. You will have the following options for the associated domain:\r\n
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    1. Keep<\/strong> your domain<\/a> registered with xneelo,<\/li>\r\n
    2. Transfer<\/strong> your domain<\/a> away from xneelo, or<\/li>\r\n
    3. Cancel<\/strong> your domain<\/a>, which means that it will no longer remain under your ownership.<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol>\r\n

      Important:<\/em><\/p>\r\n

      Ensure that you have a copy of your website content and email as it will be deleted from our servers 30 days after we have received your cancellation request.<\/p>\r\n

      Step 2: Remove your Volume Plan<\/h2>\r\n
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      1. Browse<\/strong> to konsoleH<\/a>\u00a0and Log in<\/strong><\/a> at Admin level<\/li>\r\n
      2. Select\u00a0for the Volume Plan that you\u2019d like to cancel<\/li>\r\n
      3. Click on Account Management<\/b>\u00a0and select Terminate Volume Plan<\/b>. Follow the screen prompts\u00a0\"\"<\/li>\r\n<\/ol>\r\n<\/div>\r\n

        Note<\/em>:<\/p>\r\n