{"id":14981,"date":"2016-05-31T18:59:54","date_gmt":"2016-05-31T16:59:54","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=14981"},"modified":"2026-01-30T10:39:57","modified_gmt":"2026-01-30T08:39:57","slug":"edit-delete-mailbox","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/edit-delete-mailbox\/","title":{"rendered":"How to edit or delete a mailbox via konsoleH"},"content":{"rendered":"<p>Mailboxes (email addresses or email accounts) are managed via konsoleH, using the <strong>Mail Admin<\/strong> tool.<\/p>\r\n<blockquote>\r\n<p>Warning: <strong>Delete<\/strong> will remove the mailbox and all associated email from the server.<\/p>\r\n<\/blockquote>\r\n<h2>Access the Mail Admin tool<\/h2>\r\n<ol>\r\n<li>Browse to\u00a0<strong><a href=\"http:\/\/secure.konsoleh.co.za\/\">konsoleH<\/a><\/strong>\u00a0and\u00a0<strong>log in<\/strong> at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Admin<\/a> level.<\/li>\r\n<li>Select or search for the required domain name in the\u00a0<strong>Hosting Services tab<\/strong><\/li>\r\n<li>Click\u00a0<strong>Mail<\/strong>\u00a0from the left-hand menu &gt;\u00a0<strong>Manage Accounts<\/strong>\u00a0under Mail.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-24219\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/03\/kh-manage-mail2.png\" alt=\"\" width=\"1000\" height=\"385\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/03\/kh-manage-mail2.png 1000w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/03\/kh-manage-mail2-300x116.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/03\/kh-manage-mail2-768x296.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/li>\r\n<li><span style=\"font-weight: 400;\">The <\/span><b>Mail Admin<\/b><span style=\"font-weight: 400;\"> page displays all mailboxes and aliases for your domain. <\/span><b>Webmaster <\/b><span style=\"font-weight: 400;\">is the default mailbox for new hosting accounts and can be deleted if not required.<\/span>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select <\/span><b>Edit <\/b><span style=\"font-weight: 400;\">to change your email password. Adding a <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/mail-forwarding\/\"><span style=\"font-weight: 400;\">forward<\/span><\/a><span style=\"font-weight: 400;\"> is optional. Click the <\/span><b>Save<\/b><span style=\"font-weight: 400;\"> button to save your changes.<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Select <\/span><b>Delete<\/b><span style=\"font-weight: 400;\"> to delete an email account. Click on <\/span><b>Delete<\/b><span style=\"font-weight: 400;\"> again to confirm your instruction.<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n\r\n<p><strong>Note:<\/strong><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/catchall-mailbox\/\"><span style=\"font-weight: 400;\">catch-all mailbox<\/span><\/a><span style=\"font-weight: 400;\"> is <\/span><b>disabled<\/b><span style=\"font-weight: 400;\"> by default on Web hosting packages. If you would like all stray emails addressed to any username at your domain to be forwarded to a single mailbox, then <\/span><b>enable the catch-all<\/b><span style=\"font-weight: 400;\"> by choosing <\/span><b>Edit <\/b><span style=\"font-weight: 400;\">at the top of the Mailbox Accounts page.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now that the email account is created on the server, you need to <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-step-by-step-setup\/\"><span style=\"font-weight: 400;\">set up your email program<\/span><\/a><span style=\"font-weight: 400;\"> or client (eg. Microsoft Outlook, Mozilla Thunderbird) to connect to the server to send and receive your email.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you are in the process of transferring a domain to us it is recommended that you set up the <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-domain-transfer\/\"><span style=\"font-weight: 400;\">email accounts before transfer.<\/span><\/a><\/li>\r\n<\/ul>\r\n","protected":false,"plain":"<p>Mailboxes (email addresses or email accounts) are managed via konsoleH, using the <strong>Mail Admin<\/strong> tool.<\/p>\r\n<blockquote>\r\n<p>Warning: <strong>Delete<\/strong> will remove the mailbox and all associated email from the server.<\/p>\r\n<\/blockquote>\r\n<h2>Access the Mail Admin tool<\/h2>\r\n<ol>\r\n<li>Browse to\u00a0<strong><a href=\"http:\/\/secure.konsoleh.co.za\/\">konsoleH<\/a><\/strong>\u00a0and\u00a0<strong>log in<\/strong> at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Admin<\/a> level.<\/li>\r\n<li>Select or search for the required domain name in the\u00a0<strong>Hosting Services tab<\/strong><\/li>\r\n<li>Click\u00a0<strong>Mail<\/strong>\u00a0from the left-hand menu &gt;\u00a0<strong>Manage Accounts<\/strong>\u00a0under Mail.<img class=\"alignnone size-full wp-image-24219\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/03\/kh-manage-mail2.png\" alt=\"\" width=\"1000\" height=\"385\" \/><\/li>\r\n<li><span >The <\/span><b>Mail Admin<\/b><span > page displays all mailboxes and aliases for your domain. <\/span><b>Webmaster <\/b><span >is the default mailbox for new hosting accounts and can be deleted if not required.<\/span>\r\n<ul>\r\n<li  aria-level=\"1\"><span >Select <\/span><b>Edit <\/b><span >to change your email password. Adding a <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/mail-forwarding\/\"><span >forward<\/span><\/a><span > is optional. Click the <\/span><b>Save<\/b><span > button to save your changes.<\/span><\/li>\r\n<li><span >Select <\/span><b>Delete<\/b><span > to delete an email account. Click on <\/span><b>Delete<\/b><span > again to confirm your instruction.<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<!-- wp:tadv\/classic-paragraph -->\r\n<p><strong>Note:<\/strong><\/p>\r\n<ul>\r\n<li  aria-level=\"1\"><span >The <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/catchall-mailbox\/\"><span >catch-all mailbox<\/span><\/a><span > is <\/span><b>disabled<\/b><span > by default on Web hosting packages. If you would like all stray emails addressed to any username at your domain to be forwarded to a single mailbox, then <\/span><b>enable the catch-all<\/b><span > by choosing <\/span><b>Edit <\/b><span >at the top of the Mailbox Accounts page.<\/span><\/li>\r\n<li  aria-level=\"1\"><span >Now that the email account is created on the server, you need to <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-step-by-step-setup\/\"><span >set up your email program<\/span><\/a><span > or client (eg. Microsoft Outlook, Mozilla Thunderbird) to connect to the server to send and receive your email.<\/span><\/li>\r\n<li  aria-level=\"1\"><span >If you are in the process of transferring a domain to us it is recommended that you set up the <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-domain-transfer\/\"><span >email accounts before transfer.<\/span><\/a><\/li>\r\n<\/ul>\r\n<!-- \/wp:tadv\/classic-paragraph -->"},"excerpt":{"rendered":"<p>Your email addresses can be managed in konsoleH. Follow this step-by-step guide to reset your mailbox password, edit forwarders and autoresponders, or delete them.<\/p>\n","protected":false},"author":7,"featured_media":32113,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,122],"tags":[19292,14683,14680,14686,627,629],"topics":[10403],"class_list":["post-14981","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-email","category-managing","tag-how-to-edit-or-delete-a-mailbox","tag-delete-address","tag-delete-email-address","tag-cancel-email","tag-delete-mailbox","tag-delete-email","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":122,"name":"Managing your email","slug":"managing","term_group":0,"term_taxonomy_id":122,"taxonomy":"category","description":"Managing your emails","parent":119,"count":31,"filter":"raw","term_order":"86","cat_ID":122,"category_count":31,"category_description":"Managing your emails","cat_name":"Managing your email","category_nicename":"managing","category_parent":119}],"tag_title":[{"term_id":19292,"name":"How to edit or delete a mailbox","slug":"how-to-edit-or-delete-a-mailbox","term_group":0,"term_taxonomy_id":19292,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1700"},{"term_id":14683,"name":"delete address","slug":"delete-address","term_group":0,"term_taxonomy_id":14683,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2573"},{"term_id":14680,"name":"delete email address","slug":"delete-email-address","term_group":0,"term_taxonomy_id":14680,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2574"},{"term_id":14686,"name":"cancel email","slug":"cancel-email","term_group":0,"term_taxonomy_id":14686,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2575"},{"term_id":627,"name":"delete mailbox","slug":"delete-mailbox","term_group":0,"term_taxonomy_id":627,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2799"},{"term_id":629,"name":"delete email","slug":"delete-email","term_group":0,"term_taxonomy_id":629,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2822"}]},"featured_image_src":"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2021\/03\/kh-delete-mailbox.png","author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/14981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=14981"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/14981\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media\/32113"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=14981"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=14981"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=14981"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=14981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}