{"id":15007,"date":"2016-06-01T11:31:29","date_gmt":"2016-06-01T09:31:29","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=15007"},"modified":"2025-03-24T11:19:03","modified_gmt":"2025-03-24T09:19:03","slug":"ftp-quick-guide","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/ftp-quick-guide\/","title":{"rendered":"FTP quick guide: Useful Tips and Common Errors"},"content":{"rendered":"<p>This quick guide provides pointers on file and directory naming conventions using FTP to upload to our servers.<\/p>\n<p>For more detail on how to upload your website, refer to our in-depth article: <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/upload-download-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to Upload a Website using FTP<\/a><\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/where-to-find-your-ftp-login-details-in-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener noreferrer\">Where can I find my FTP login details?<\/a><\/p>\n<h2>Tips<\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Your <strong>default view<\/strong> is of the root (home) directory. Do <\/span><b>not<\/b><span style=\"font-weight: 400;\"> upload your website files directly to the home directory<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Instead, all files intended for public viewing must be placed inside <strong>public_html<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Name your <strong>main page<\/strong> one of the below options<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">index.html<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">index.htm<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">index.php <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">home.html<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">welcome.html<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">UNIX is <strong>case sensitive<\/strong>, so INDEX.html is not the same as index.html. To prevent errors, we recommend naming all files in lowercase and sticking to this as a convention.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">There are <\/span><span style=\"font-weight: 400;\">2 types of <strong>file transfer modes<\/strong>. <\/span><span style=\"font-weight: 400;\">Failure to properly select ASCII or Binary is a common cause of broken images and inoperative image maps and CGI scripts.<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Binary<\/strong> transfer mode is used to transfer image files (eg .gif, .jpeg) and<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>ASCII<\/strong> mode should be used to transfer files that are readable as normal text (eg. html, cgi).<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Incorrect <strong>link references<\/strong> will result in a \u2018File Not Found\u2019 error. This applies to directory names as well.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> Apart from the underscore character (\u2018_\u2019), <strong>spaces and special control characters (! @ # $ % ^ &amp; ; * : \u2019 ~ [ ]) are not permitted.<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>public_html<\/strong> is a symbolic link and should not be deleted as this will prevent you from accessing the contents of your web site. If you are not able to see the \u2018public_html\u2019 link, please <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a> to recreate it.<\/li>\n<\/ul>\n","protected":false,"plain":"This quick guide provides pointers on file and directory naming conventions using FTP to upload to our servers.\r\n\r\nFor more detail on how to upload your website, refer to our in-depth article: <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/upload-download-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to Upload a Website using FTP<\/a>\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/where-to-find-your-ftp-login-details-in-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener noreferrer\">Where can I find my FTP login details?<\/a>\r\n<h2>Tips<\/h2>\r\n<ul>\r\n \t<li ><span >Your <strong>default view<\/strong> is of the root (home) directory. Do <\/span><b>not<\/b><span > upload your website files directly to the home directory<\/span><\/li>\r\n \t<li ><span >Instead, all files intended for public viewing must be placed inside <strong>public_html<\/strong><\/span><\/li>\r\n \t<li ><span >Name your <strong>main page<\/strong> one of the below options<\/span>\r\n<ul>\r\n \t<li ><span >index.html<\/span><\/li>\r\n \t<li ><span >index.htm<\/span><\/li>\r\n \t<li ><span >index.php <\/span><\/li>\r\n \t<li ><span >home.html<\/span><\/li>\r\n \t<li ><span >welcome.html<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li ><span >UNIX is <strong>case sensitive<\/strong>, so INDEX.html is not the same as index.html. To prevent errors, we recommend naming all files in lowercase and sticking to this as a convention.<\/span><\/li>\r\n \t<li ><span >There are <\/span><span >2 types of <strong>file transfer modes<\/strong>. <\/span><span >Failure to properly select ASCII or Binary is a common cause of broken images and inoperative image maps and CGI scripts.<\/span>\r\n<ul>\r\n \t<li ><span ><strong>Binary<\/strong> transfer mode is used to transfer image files (eg .gif, .jpeg) and<\/span><\/li>\r\n \t<li ><span ><strong>ASCII<\/strong> mode should be used to transfer files that are readable as normal text (eg. html, cgi).<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li ><span >Incorrect <strong>link references<\/strong> will result in a \u2018File Not Found\u2019 error. This applies to directory names as well.<\/span><\/li>\r\n \t<li ><span > Apart from the underscore character (\u2018_\u2019), <strong>spaces and special control characters (! @ # $ % ^ &amp; ; * : \u2019 ~ [ ]) are not permitted.<\/strong><\/span><\/li>\r\n \t<li ><strong>public_html<\/strong> is a symbolic link and should not be deleted as this will prevent you from accessing the contents of your web site. If you are not able to see the \u2018public_html\u2019 link, please <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a> to recreate it.<\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>This quick guide provides pointers on file and directory naming conventions using FTP to upload to our servers.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[178,166],"tags":[22748,22751,279],"topics":[10395],"class_list":["post-15007","post","type-post","status-publish","format-standard","hentry","category-ftp","category-website","tag-ftp-tips","tag-ftp-errors","tag-ftp","topics-ftp"],"acf":[],"additional_meta":{"category_title":[{"term_id":178,"name":"FTP","slug":"ftp","term_group":0,"term_taxonomy_id":178,"taxonomy":"category","description":"Using FTP to upload files","parent":168,"count":14,"filter":"raw","term_order":"73","cat_ID":178,"category_count":14,"category_description":"Using FTP to upload files","cat_name":"FTP","category_nicename":"ftp","category_parent":168},{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":22748,"name":"ftp tips","slug":"ftp-tips","term_group":0,"term_taxonomy_id":22748,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"564"},{"term_id":22751,"name":"ftp errors","slug":"ftp-errors","term_group":0,"term_taxonomy_id":22751,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"565"},{"term_id":279,"name":"ftp","slug":"ftp","term_group":0,"term_taxonomy_id":279,"taxonomy":"post_tag","description":"","parent":0,"count":9,"filter":"raw","term_order":"2995"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/15007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=15007"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/15007\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=15007"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=15007"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=15007"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=15007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}