{"id":15055,"date":"2016-06-02T16:29:29","date_gmt":"2016-06-02T14:29:29","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=15055"},"modified":"2026-01-30T10:41:46","modified_gmt":"2026-01-30T08:41:46","slug":"hosting-account-information","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/hosting-account-information\/","title":{"rendered":"View your Hosting Account and Access Details via konsoleH"},"content":{"rendered":"<p>The details of each hosting package can be viewed on the <strong>Account Information<\/strong> page in the konsoleH control panel. These include access details and quotas for mail, FTP, databases, URLs, DNS, IP address and the server &amp; database names.<\/p>\n<ol>\n<li>Browse to <strong><a href=\"http:\/\/secure.konsoleh.co.za\/\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong>\u00a0and <strong>log in\u00a0<\/strong>at <strong>Admin level<\/strong><em> (Note that most Account Information and Access Details are also available at <strong>Domain level\u00a0\u2013\u00a0<\/strong>some details are not displayed in the main window, but are found within the left menu).<\/em><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15443 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"\" width=\"2082\" height=\"689\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png 2082w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-300x99.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1024x339.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-768x254.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1536x508.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-2048x678.png 2048w\" sizes=\"auto, (max-width: 2082px) 100vw, 2082px\" \/><\/li>\n<li>Select and click\u00a0the relevant domain, then click<strong> Info<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19313 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-select-your-account-e1564041493364.png\" alt=\"\" width=\"1646\" height=\"489\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-select-your-account-e1564041493364.png 1646w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-select-your-account-e1564041493364-300x89.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-select-your-account-e1564041493364-1024x304.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-select-your-account-e1564041493364-768x228.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-select-your-account-e1564041493364-1536x456.png 1536w\" sizes=\"auto, (max-width: 1646px) 100vw, 1646px\" \/><\/strong><\/li>\n<li><strong>Account Details: <\/strong>The settings in the main screen are the default account settings and quotas.\u00a0The settings in the left pane show quotas used.<em> (Note that passwords are no longer displayed)<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-information-admin.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19315 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-information-admin-e1564041536983.png\" alt=\"\" width=\"1652\" height=\"1292\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-information-admin-e1564041536983.png 1652w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-information-admin-e1564041536983-300x235.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-information-admin-e1564041536983-1024x801.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-information-admin-e1564041536983-768x601.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-information-admin-e1564041536983-1536x1201.png 1536w\" sizes=\"auto, (max-width: 1652px) 100vw, 1652px\" \/><\/a><\/em>\n<ol>\n<li><strong>Domain Details<\/strong> displays the hosting package, location and <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/what-payment-methods-are-accepted-by-xneelo\/\" target=\"_blank\" rel=\"noopener noreferrer\">billing<\/a> method<\/li>\n<li><strong>Quota Allocation<\/strong> displays the quotas for the relevant hosting package type. The actual quotas used are displayed in the left hand panel.<\/li>\n<li><strong>FTP Access\u00a0<\/strong>displays the default <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/upload-download-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">FTP<\/a> login.\n<ul>\n<li>FTP passwords are not displayed. For new accounts, the password first needs to be set (<a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/set-ftp-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">here&#8217;s how<\/a>)<\/li>\n<li>Additional <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/how-many-ftp-accounts-can-i-have\/\" target=\"_blank\" rel=\"noopener noreferrer\">FTP user<\/a> logins (where applicable) can be viewed on the left menu under\u00a0<strong>Manage Services &gt; Configuration &gt; FTP users<\/strong><\/li>\n<\/ul>\n<\/li>\n<li><strong>Email Access\u00a0<\/strong>displays the mail server names. Go to\u00a0<strong>Mail &gt; Manage Accounts<\/strong> in the left menu bar for <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/create-mail\/\" target=\"_blank\" rel=\"noopener noreferrer\">mailbox details<\/a><\/li>\n<li><strong>URL Options <\/strong>displays the range of URLs that<strong>\u00a0<\/strong>point to the domain. URL 5 is a <strong>temporary URL<\/strong> that can be used to view the website before domain propagation has completed (e.g. to <strong>check that the website has been uploaded<\/strong> correctly)<\/li>\n<li><strong>DNS\u00a0<\/strong>displays the relevant <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/nameservers\/\">name servers<\/a> for the domain<\/li>\n<li><strong>MySQL\u00a0<\/strong>displays the database names (left) and their host server (right)<\/li>\n<li><strong>Domain Details\u00a0<\/strong>on the left menu displays the actual quotas used, as well as the:\n<ul>\n<li><strong>Hosting Server<\/strong>\u00a0name \u2013\u00a0used\u00a0to <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/ssl\/\" target=\"_blank\" rel=\"noopener noreferrer\">enable <span style=\"font-weight: 400;\">SSL\/TLS<\/span> for email<\/a><\/li>\n<li><strong>Server IP Address<\/strong> is used\u00a0to <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/upload-download-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">upload (FTP) web content<\/a> before <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/what-is-domain-propagation\/\" target=\"_blank\" rel=\"noopener noreferrer\">domain propagation<\/a> has completed or when using a web application firewall (WAP) such as <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/about-cloudbric-security\/\" target=\"_blank\" rel=\"noopener noreferrer\">Cloudbric WAF<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<li>To\u00a0<strong>Email<\/strong> these Account Details to a recipient of your choice, insert the relevant email address in the <strong>Email Info<\/strong> field at the top, select the relevant sections by ticking the boxes, then press <strong>&gt;<\/strong> to send.<\/li>\n<\/ol>\n","protected":false,"plain":"The details of each hosting package can be viewed on the <strong>Account Information<\/strong> page in the konsoleH control panel. These include access details and quotas for mail, FTP, databases, URLs, DNS, IP address and the server &amp; database names.\r\n<ol>\r\n \t<li>Browse to <strong><a href=\"http:\/\/secure.konsoleh.co.za\/\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong>\u00a0and <strong>log in\u00a0<\/strong>at <strong>Admin level<\/strong><em> (Note that most Account Information and Access Details are also available at <strong>Domain level\u00a0\u2013\u00a0<\/strong>some details are not displayed in the main window, but are found within the left menu).<\/em><img class=\"alignnone wp-image-15443 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"\" width=\"2082\" height=\"689\" \/><\/li>\r\n \t<li>Select and click\u00a0the relevant domain, then click<strong> Info<img class=\"alignnone wp-image-19313 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-select-your-account-e1564041493364.png\" alt=\"\" width=\"1646\" height=\"489\" \/><\/strong><\/li>\r\n \t<li><strong>Account Details: <\/strong>The settings in the main screen are the default account settings and quotas.\u00a0The settings in the left pane show quotas used.<em> (Note that passwords are no longer displayed)<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-information-admin.png\"><img class=\"alignnone wp-image-19315 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-account-information-admin-e1564041536983.png\" alt=\"\" width=\"1652\" height=\"1292\" \/><\/a><\/em>\r\n<ol>\r\n \t<li><strong>Domain Details<\/strong> displays the hosting package, location and <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/what-payment-methods-are-accepted-by-xneelo\/\" target=\"_blank\" rel=\"noopener noreferrer\">billing<\/a> method<\/li>\r\n \t<li><strong>Quota Allocation<\/strong> displays the quotas for the relevant hosting package type. The actual quotas used are displayed in the left hand panel.<\/li>\r\n \t<li><strong>FTP Access\u00a0<\/strong>displays the default <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/upload-download-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">FTP<\/a> login.\r\n<ul>\r\n \t<li>FTP passwords are not displayed. For new accounts, the password first needs to be set (<a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/set-ftp-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">here's how<\/a>)<\/li>\r\n \t<li>Additional <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/how-many-ftp-accounts-can-i-have\/\" target=\"_blank\" rel=\"noopener noreferrer\">FTP user<\/a> logins (where applicable) can be viewed on the left menu under\u00a0<strong>Manage Services &gt; Configuration &gt; FTP users<\/strong><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Email Access\u00a0<\/strong>displays the mail server names. Go to\u00a0<strong>Mail &gt; Manage Accounts<\/strong> in the left menu bar for <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/create-mail\/\" target=\"_blank\" rel=\"noopener noreferrer\">mailbox details<\/a><\/li>\r\n \t<li><strong>URL Options <\/strong>displays the range of URLs that<strong>\u00a0<\/strong>point to the domain. URL 5 is a <strong>temporary URL<\/strong> that can be used to view the website before domain propagation has completed (e.g. to <strong>check that the website has been uploaded<\/strong> correctly)<\/li>\r\n \t<li><strong>DNS\u00a0<\/strong>displays the relevant <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/nameservers\/\">name servers<\/a> for the domain<\/li>\r\n \t<li><strong>MySQL\u00a0<\/strong>displays the database names (left) and their host server (right)<\/li>\r\n \t<li><strong>Domain Details\u00a0<\/strong>on the left menu displays the actual quotas used, as well as the:\r\n<ul>\r\n \t<li><strong>Hosting Server<\/strong>\u00a0name \u2013\u00a0used\u00a0to <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/ssl\/\" target=\"_blank\" rel=\"noopener noreferrer\">enable <span >SSL\/TLS<\/span> for email<\/a><\/li>\r\n \t<li><strong>Server IP Address<\/strong> is used\u00a0to <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/upload-download-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">upload (FTP) web content<\/a> before <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/what-is-domain-propagation\/\" target=\"_blank\" rel=\"noopener noreferrer\">domain propagation<\/a> has completed or when using a web application firewall (WAP) such as <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/about-cloudbric-security\/\" target=\"_blank\" rel=\"noopener noreferrer\">Cloudbric WAF<\/a>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<\/li>\r\n \t<li>To\u00a0<strong>Email<\/strong> these Account Details to a recipient of your choice, insert the relevant email address in the <strong>Email Info<\/strong> field at the top, select the relevant sections by ticking the boxes, then press <strong>&gt;<\/strong> to send.<\/li>\r\n<\/ol>"},"excerpt":{"rendered":"<p>The details of each hosting package can be viewed on the Account Information page in the konsoleH control panel.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[205],"tags":[643,4097,645,4099,4101,4103,4105,4107,2927,637,639,641,4095],"topics":[10403],"class_list":["post-15055","post","type-post","status-publish","format-standard","hentry","category-products-and-services","tag-server-name","tag-ftp-users","tag-hosting-server","tag-ftp-details","tag-ftp-login","tag-database-server","tag-hosting-information","tag-account-information","tag-database-name","tag-ip-address","tag-interim-url","tag-temporary-url","tag-access-details","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":205,"name":"Products 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