{"id":1509,"date":"2009-08-14T07:14:00","date_gmt":"2009-08-14T07:14:00","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=1509"},"modified":"2025-12-22T13:05:52","modified_gmt":"2025-12-22T11:05:52","slug":"how-do-i-qualify-for-xneelos-money-back-guarantee","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/how-do-i-qualify-for-xneelos-money-back-guarantee\/","title":{"rendered":"How do I qualify for xneelo’s money back guarantee?"},"content":{"rendered":"

7-day money-back guarantee<\/strong><\/h2>\n

Should you change your mind about your purchase within 7 days of placing your order with us, you will be given a full refund on the hosting fee<\/strong>. We will also refund the domain name registration fee. However, a R5 administration fee will be charged on all co.za domain registrations and a R10 administration fee on all other domain registrations. 7 Day cancellations<\/a> may be processed via your control panel.<\/p>\n

30-day money-back guarantee<\/strong><\/h2>\n

If you are not completely satisfied with our hosting service you may cancel within the first 30 days and receive a full refund on hosting fees.<\/p>\n

Cancel your order via your control panel (here’s how<\/a>) and confirm via email<\/a>.<\/p>\n

Direct (3rd party) costs incurred by xneelo e.g. domain name registrations & renewals, license fees, and traffic costs will not be refunded.\u00a0<\/strong><\/p>\n

Providing us with your reason for cancellation will allow us to investigate the matter timeously.<\/p>\n

Refunds will be made by electronic bank transfer to a legitimate bank account at month-end.<\/p>\n","protected":false,"plain":"

7-day money-back guarantee<\/strong><\/h2>\r\nShould you change your mind about your purchase within 7 days of placing your order with us, you will be given a full refund on the hosting fee<\/strong>. We will also refund the domain name registration fee. However, a R5 administration fee will be charged on all co.za domain registrations and a R10 administration fee on all other domain registrations. 7 Day cancellations<\/a> may be processed via your control panel.\r\n

30-day money-back guarantee<\/strong><\/h2>\r\nIf you are not completely satisfied with our hosting service you may cancel within the first 30 days and receive a full refund on hosting fees.\r\n\r\nCancel your order via your control panel (here's how<\/a>) and confirm via email<\/a>.\r\n\r\nDirect (3rd party) costs incurred by xneelo e.g. domain name registrations & renewals, license fees, and traffic costs will not be refunded.\u00a0<\/strong>\r\n\r\nProviding us with your reason for cancellation will allow us to investigate the matter timeously.\r\n\r\nRefunds will be made by electronic bank transfer to a legitimate bank account at month-end."},"excerpt":{"rendered":"

If you have changed your mind after 7 days or you are not satisfied with our service, you may qualify for our money back guarantee on hosting fees. <\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,194],"tags":[16979,16982,5871,5877],"topics":[11257,16985],"class_list":["post-1509","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-faq-accounts-and-payments","tag-7-day-cancellation","tag-refund","tag-7-day-termination","tag-grace-period","topics-billing-queries","topics-cancellation"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0},{"term_id":194,"name":"FAQ about accounts and payments","slug":"faq-accounts-and-payments","term_group":0,"term_taxonomy_id":194,"taxonomy":"category","description":"Frequently asked question and answers about xneelo accounts and payments","parent":189,"count":14,"filter":"raw","term_order":"71","cat_ID":194,"category_count":14,"category_description":"Frequently asked question and answers about xneelo accounts and payments","cat_name":"FAQ about accounts and payments","category_nicename":"faq-accounts-and-payments","category_parent":189}],"tag_title":[{"term_id":16979,"name":"7 day cancellation","slug":"7-day-cancellation","term_group":0,"term_taxonomy_id":16979,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2445"},{"term_id":16982,"name":"refund","slug":"refund","term_group":0,"term_taxonomy_id":16982,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2446"},{"term_id":5871,"name":"7 day termination","slug":"7-day-termination","term_group":0,"term_taxonomy_id":5871,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2857"},{"term_id":5877,"name":"grace period","slug":"grace-period","term_group":0,"term_taxonomy_id":5877,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2925"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=1509"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1509\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=1509"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=1509"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=1509"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=1509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}