{"id":16457,"date":"2016-08-11T13:31:32","date_gmt":"2016-08-11T11:31:32","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=16457"},"modified":"2026-04-13T09:22:22","modified_gmt":"2026-04-13T07:22:22","slug":"reactivate-account","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/reactivate-account\/","title":{"rendered":"How to reactivate your account"},"content":{"rendered":"

If your web hosting account has been temporarily deactivated (suspended) due to non or late payment, you can reactivate your services<\/strong> by making and <\/span>confirming payment<\/span><\/a> via your Control Panel. Your services will be reactivated as soon as you have confirmed payment.\u00a0<\/span><\/p>\n

Managed and Self-Managed Servers, as well as Colocation services, require manual reactivation, which will take longer.<\/span><\/p>\n

This process applies to overdue invoices, where services on the invoice have been temporarily suspended and have reached <\/span>deactivation status<\/b>. Your services will remain in a deactivated status for 3 days before your services are cancelled.\u00a0\u00a0<\/span><\/p>\n

If your invoice remains unpaid and has reached <\/span>cancellation or bad debt status<\/b>, the option to have your services immediately reactivated (by using the <\/span>Payment Made<\/span><\/a> tool) may not be available. Please <\/span>contact us<\/span><\/a> during office hours to bring your account up to date.<\/span><\/p>\n

Please note that a <\/span>reactivation fee<\/b> will apply if your account is settled and content restoration is possible.<\/span><\/p>\n

View your payment and reactivation options below.<\/span><\/p>\n","protected":false,"plain":"If your web hosting account has been temporarily deactivated (suspended) due to non or late payment, you can reactivate your services<\/strong> by making and <\/span>confirming payment<\/span><\/a> via your Control Panel. Your services will be reactivated as soon as you have confirmed payment.\u00a0<\/span>\r\n\r\nManaged and Self-Managed Servers, as well as Colocation services, require manual reactivation, which will take longer.<\/span>\r\n\r\nThis process applies to overdue invoices, where services on the invoice have been temporarily suspended and have reached <\/span>deactivation status<\/b>. Your services will remain in a deactivated status for 3 days before your services are cancelled.\u00a0\u00a0<\/span>\r\n\r\nIf your invoice remains unpaid and has reached <\/span>cancellation or bad debt status<\/b>, the option to have your services immediately reactivated (by using the <\/span>Payment Made<\/span><\/a> tool) may not be available. Please <\/span>contact us<\/span><\/a> during office hours to bring your account up to date.<\/span>\r\n\r\nPlease note that a <\/span>reactivation fee<\/b> will apply if your account is settled and content restoration is possible.<\/span>\r\n\r\nView your payment and reactivation options below.<\/span>"},"excerpt":{"rendered":"

If your hosting account has been deactivated due to non- or late-payment, you are able to have it reactivated immediately at any time of day.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,194,198],"tags":[22304,22301,22298,22295,22307,19869,17697,17333,781,783,785,801,467],"topics":[11257,10411],"class_list":["post-16457","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-faq-accounts-and-payments","category-over-due","tag-website-not-working","tag-email-not-working","tag-activate-account","tag-account-suspended","tag-make-payment","tag-reactivate-account","tag-i-have-paid","tag-payment-made","tag-suspension","tag-suspend","tag-reactivate","tag-reactivation","tag-confirm-payment","topics-billing-queries","topics-payment-problems"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts 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