{"id":16955,"date":"2016-10-11T06:59:41","date_gmt":"2016-10-11T04:59:41","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=16955"},"modified":"2025-12-30T10:53:51","modified_gmt":"2025-12-30T08:53:51","slug":"mail-osx-sierra-troubleshooting","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/mail-osx-sierra-troubleshooting\/","title":{"rendered":"Troubleshoot errors in the setup of macOS Sierra, Mojave, Catalina, Big Sur, Monterey or Ventura mail"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-13521 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-150x150.png\" alt=\"Yosemite-Mail-logo\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-300x300.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-768x768.png 768w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/p>\n<p>This guide will help you fix errors in the setup of an email account in macOS Sierra, Mojave, Catalina, <span style=\"font-weight: 400;\">Big Sur, Monterey or Ventura <\/span>Mail.<\/p>\n<p>Is this the first time you\u2019re setting up this email account? Then use our\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/setup-email-ssl-sierra\/\" target=\"_blank\" rel=\"noopener\">macOS Sierra, Mojave, Catalina, Big Sur, Monterey or Ventura setup guide<\/a>, rather than this troubleshooting guide.<\/p>\n<p>Change <em>example.com<\/em> to your domain name<\/p>\n<h2>First, check your password<\/h2>\n<p>Check your password by browsing to <a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a>\u00a0and trying to log in. If you aren&#8217;t able to log in, then you have the incorrect password. <strong>Forgotten passwords<\/strong> can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your Control Panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don&#8217;t have control panel access.<\/p>\n<p>Do you use a <strong>Mac Keychain<\/strong>? Make sure that the password saved in your keychain is correct &#8211; <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/update-email-password-icloud-keychain\/\" target=\"_blank\" rel=\"noopener noreferrer\">here&#8217;s how<\/a>.<\/p>\n","protected":false,"plain":"<img class=\"alignleft wp-image-13521 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-150x150.png\" alt=\"Yosemite-Mail-logo\" width=\"150\" height=\"150\" \/>\r\n\r\nThis guide will help you fix errors in the setup of an email account in macOS Sierra, Mojave, Catalina, <span >Big Sur, Monterey or Ventura <\/span>Mail.\r\n\r\nIs this the first time you\u2019re setting up this email account? Then use our\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/setup-email-ssl-sierra\/\" target=\"_blank\" rel=\"noopener\">macOS Sierra, Mojave, Catalina, Big Sur, Monterey or Ventura setup guide<\/a>, rather than this troubleshooting guide.\r\n\r\nChange <em>example.com<\/em> to your domain name\r\n<h2>First, check your password<\/h2>\r\nCheck your password by browsing to <a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a>\u00a0and trying to log in. If you aren't able to log in, then you have the incorrect password. <strong>Forgotten passwords<\/strong> can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in your Control Panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don't have control panel access.\r\n\r\nDo you use a <strong>Mac Keychain<\/strong>? Make sure that the password saved in your keychain is correct - <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/update-email-password-icloud-keychain\/\" target=\"_blank\" rel=\"noopener noreferrer\">here's how<\/a>."},"excerpt":{"rendered":"<p>A step-by-step visual guide to troubleshooting errors in the setup of macOS Sierra, Mojave, Catalina, Big Sur, Monterey or Ventura mail<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[16585,16575,16576,119,120],"tags":[19442,19439,19436,18474,18480,17565,17559,17562,13183,521],"topics":[10399],"class_list":["post-16955","post","type-post","status-publish","format-standard","hentry","category-sierra-email-setup","category-troubleshooting-email-setupemail","category-email-setup","category-email","category-mail-setup","tag-monterey-or-ventura-mail","tag-catalina","tag-troubleshoot-errors-in-the-setup-of-macos-sierra","tag-big-sur","tag-ventura","tag-troubleshoot-mail","tag-set-up-mail","tag-mac-mail-error","tag-mojave","tag-mac-mail","topics-mac-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":16585,"name":"Sierra","slug":"sierra-email-setup","term_group":0,"term_taxonomy_id":16585,"taxonomy":"category","description":"","parent":16576,"count":1,"filter":"raw","term_order":"6","cat_ID":16585,"category_count":1,"category_description":"","cat_name":"Sierra","category_nicename":"sierra-email-setup","category_parent":16576},{"term_id":16575,"name":"Troubleshooting 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