{"id":17173,"date":"2016-10-20T10:27:36","date_gmt":"2016-10-20T08:27:36","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=17173"},"modified":"2025-12-30T10:56:48","modified_gmt":"2025-12-30T08:56:48","slug":"data-centre-access-ts","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/self-managed-servers\/data-centre-access-ts\/","title":{"rendered":"Self-Managed Servers: Access to Data Centres"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">To visit our <strong>Data Centre in Cape Town<\/strong> or our <strong>Data Centre Park in Samrand<\/strong>, schedule an appointment by <a href=\"mailto:dedicated@xneelo.com\" target=\"_blank\" rel=\"noopener\">contacting us<\/a> and including the following information:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Names and ID numbers of the authorised parties who will be visiting the Data Centre<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Date and time of visit<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Reason for the visit and the relating server<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Vehicle license registration number<\/span><\/li>\n<\/ul>\n<p>Should you be <strong>dropping off a drive<\/strong> please provide the following:<\/p>\n<ul>\n<li>External drive Make<\/li>\n<li>External drive Model<\/li>\n<li>Serial Number<\/li>\n<li>IMPORTANT: Your drive needs to be labelled with your Company Name and Server Name.<\/li>\n<\/ul>\n<p>Should you be <strong>collecting a drive<\/strong>, please provide the following:<\/p>\n<ul>\n<li>External drive Make<\/li>\n<li>External drive Model<\/li>\n<li>Serial Number<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please note that <strong>non-critical appointments i.e. server installations &amp; routine maintenance are limited to business hours only (Monday to Friday, 08:00 &#8211; 17:00) and should be booked 24 hours in advance.<\/strong><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">If you need to visit the Data Centre outside of business hours, the <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/remote-hands-service\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Remote Hands fee<\/span><\/a><span style=\"font-weight: 400;\"> would apply.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">For directions to our Data Centre please view our <\/span><a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">maps<\/span><\/a><span style=\"font-weight: 400;\">. \u00a0<\/span><\/p>\n","protected":false,"plain":"<span >To visit our <strong>Data Centre in Cape Town<\/strong> or our <strong>Data Centre Park in Samrand<\/strong>, schedule an appointment by <a href=\"mailto:dedicated@xneelo.com\" target=\"_blank\" rel=\"noopener\">contacting us<\/a> and including the following information:\u00a0<\/span>\r\n<ul>\r\n \t<li><span >Names and ID numbers of the authorised parties who will be visiting the Data Centre<\/span><\/li>\r\n \t<li><span >Date and time of visit<\/span><\/li>\r\n \t<li><span >Reason for the visit and the relating server<\/span><\/li>\r\n \t<li><span >Vehicle license registration number<\/span><\/li>\r\n<\/ul>\r\nShould you be <strong>dropping off a drive<\/strong> please provide the following:\r\n<ul>\r\n \t<li>External drive Make<\/li>\r\n \t<li>External drive Model<\/li>\r\n \t<li>Serial Number<\/li>\r\n \t<li>IMPORTANT: Your drive needs to be labelled with your Company Name and Server Name.<\/li>\r\n<\/ul>\r\nShould you be <strong>collecting a drive<\/strong>, please provide the following:\r\n<ul>\r\n \t<li>External drive Make<\/li>\r\n \t<li>External drive Model<\/li>\r\n \t<li>Serial Number<\/li>\r\n<\/ul>\r\n<span >Please note that <strong>non-critical appointments i.e. server installations &amp; routine maintenance are limited to business hours only (Monday to Friday, 08:00 - 17:00) and should be booked 24 hours in advance.<\/strong><\/span><span >\r\n<\/span><span >\r\n<\/span><span >If you need to visit the Data Centre outside of business hours, the <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/remote-hands-service\/\" target=\"_blank\" rel=\"noopener\"><span >Remote Hands fee<\/span><\/a><span > would apply.<\/span><span >\r\n<\/span><span >\r\n<\/span><span >For directions to our Data Centre please view our <\/span><a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><span >maps<\/span><\/a><span >. \u00a0<\/span>"},"excerpt":{"rendered":"<p>The procedure for customers with Self-Managed Servers to access the relevant data centres in Cape Town or Samrand.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[573],"tags":[911,913],"topics":[10407],"class_list":["post-17173","post","type-post","status-publish","format-standard","hentry","category-self-managed-servers","tag-data-centre-access","tag-access","topics-self-managed-management"],"acf":[],"additional_meta":{"category_title":[{"term_id":573,"name":"Self-Managed Servers","slug":"self-managed-servers","term_group":0,"term_taxonomy_id":573,"taxonomy":"category","description":"Articles relating to Self-Managed Dedicated servers - TruServ","parent":205,"count":29,"filter":"raw","term_order":"45","cat_ID":573,"category_count":29,"category_description":"Articles relating to Self-Managed Dedicated servers - TruServ","cat_name":"Self-Managed Servers","category_nicename":"self-managed-servers","category_parent":205}],"tag_title":[{"term_id":911,"name":"data centre access","slug":"data-centre-access","term_group":0,"term_taxonomy_id":911,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2630"},{"term_id":913,"name":"access","slug":"access","term_group":0,"term_taxonomy_id":913,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2657"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/17173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=17173"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/17173\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=17173"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=17173"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=17173"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=17173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}