{"id":1801,"date":"2009-08-17T17:16:42","date_gmt":"2009-08-17T15:16:42","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=1801"},"modified":"2025-02-20T13:40:49","modified_gmt":"2025-02-20T11:40:49","slug":"backup-service","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/managing-website\/backups\/backup-service\/","title":{"rendered":"Our backup service"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We provide a backup service for all Web Hosting packages and Managed Servers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For Self-Managed Servers, we do not perform content backups. Self-Managed Servers customers have the ability to store a backup copy of important data using the <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-activate-self-managed-file-storage\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">File Storage<\/span><\/a><span style=\"font-weight: 400;\"> tool.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please note: <\/span><\/p>\n<ul>\n<li>Our backups are intended for emergency situations.<\/li>\n<li>You should not rely on our backups as the only copy of your content.<\/li>\n<\/ul>\n<h2>Web Hosting &amp; Managed Servers<\/h2>\n<p>Incremental backups are processed daily. This means that you can access the most recent backup of your website content by using the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-restore-a-backup-of-your-site\/\" target=\"_blank\" rel=\"noopener\">Restore Backup tool<\/a> and\u00a0selecting the time-stamp of the backup you wish to restore. These backups are kept for 2 weeks.<\/p>\n<h2>Self-Managed Servers<\/h2>\n<p><span style=\"font-weight: 400;\">Xneelo does not maintain backups of content on Self-Managed Servers. We are therefore unable to restore content should it be required. This is due to the nature of Self-Managed Servers, which grant you full control and responsibility over your data.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All Self-Managed Server customers may make use of <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-manage-self-managed-file-storage\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">File Storage<\/span><\/a><span style=\"font-weight: 400;\"> to safely and conveniently store a backup copy of important data. File Storage provides a Self-Managed customer with 100 GB of storage space on a remote storage server.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please note that File Storage shouldn\u2019t be relied on as a primary data source.<\/span><\/p>\n","protected":false,"plain":"<span >We provide a backup service for all Web Hosting packages and Managed Servers.\u00a0<\/span>\r\n\r\n<span >For Self-Managed Servers, we do not perform content backups. Self-Managed Servers customers have the ability to store a backup copy of important data using the <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-activate-self-managed-file-storage\/\" target=\"_blank\" rel=\"noopener\"><span >File Storage<\/span><\/a><span > tool.\u00a0<\/span>\r\n\r\n<span >Please note: <\/span>\r\n<ul>\r\n \t<li>Our backups are intended for emergency situations.<\/li>\r\n \t<li>You should not rely on our backups as the only copy of your content.<\/li>\r\n<\/ul>\r\n<h2>Web Hosting &amp; Managed Servers<\/h2>\r\nIncremental backups are processed daily. This means that you can access the most recent backup of your website content by using the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-restore-a-backup-of-your-site\/\" target=\"_blank\" rel=\"noopener\">Restore Backup tool<\/a> and\u00a0selecting the time-stamp of the backup you wish to restore. These backups are kept for 2 weeks.\r\n<h2>Self-Managed Servers<\/h2>\r\n<span >Xneelo does not maintain backups of content on Self-Managed Servers. We are therefore unable to restore content should it be required. This is due to the nature of Self-Managed Servers, which grant you full control and responsibility over your data.<\/span>\r\n\r\n<span >All Self-Managed Server customers may make use of <\/span><a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-manage-self-managed-file-storage\/\" target=\"_blank\" rel=\"noopener\"><span >File Storage<\/span><\/a><span > to safely and conveniently store a backup copy of important data. File Storage provides a Self-Managed customer with 100 GB of storage space on a remote storage server.<\/span>\r\n\r\n<span >Please note that File Storage shouldn\u2019t be relied on as a primary data source.<\/span>"},"excerpt":{"rendered":"<p>Find out more about our backup services for Web hosting and Managed Servers in the case of emergency situations.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[573,777,177,168,166],"tags":[17901,17628,17525,17297,16766,16627,879],"topics":[10455],"class_list":["post-1801","post","type-post","status-publish","format-standard","hentry","category-self-managed-servers","category-managed-servers","category-backups","category-managing-website","category-website","tag-backup-policy","tag-restore-backup","tag-backup-service","tag-backups","tag-backup","tag-file-storage","tag-ftp-backup","topics-backups"],"acf":[],"additional_meta":{"category_title":[{"term_id":573,"name":"Self-Managed Servers","slug":"self-managed-servers","term_group":0,"term_taxonomy_id":573,"taxonomy":"category","description":"Articles relating to Self-Managed Dedicated servers - TruServ","parent":205,"count":30,"filter":"raw","term_order":"45","cat_ID":573,"category_count":30,"category_description":"Articles relating to Self-Managed Dedicated servers - TruServ","cat_name":"Self-Managed Servers","category_nicename":"self-managed-servers","category_parent":205},{"term_id":777,"name":"Managed Servers","slug":"managed-servers","term_group":0,"term_taxonomy_id":777,"taxonomy":"category","description":"","parent":205,"count":22,"filter":"raw","term_order":"47","cat_ID":777,"category_count":22,"category_description":"","cat_name":"Managed Servers","category_nicename":"managed-servers","category_parent":205},{"term_id":177,"name":"Backups","slug":"backups","term_group":0,"term_taxonomy_id":177,"taxonomy":"category","description":"The importance of Website Backups","parent":168,"count":8,"filter":"raw","term_order":"54","cat_ID":177,"category_count":8,"category_description":"The importance of Website Backups","cat_name":"Backups","category_nicename":"backups","category_parent":168},{"term_id":168,"name":"Managing your Website","slug":"managing-website","term_group":0,"term_taxonomy_id":168,"taxonomy":"category","description":"Managing your Website","parent":166,"count":52,"filter":"raw","term_order":"83","cat_ID":168,"category_count":52,"category_description":"Managing your Website","cat_name":"Managing your Website","category_nicename":"managing-website","category_parent":166},{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":17901,"name":"backup policy","slug":"backup-policy","term_group":0,"term_taxonomy_id":17901,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2151"},{"term_id":17628,"name":"restore backup","slug":"restore-backup","term_group":0,"term_taxonomy_id":17628,"taxonomy":"post_tag","description":"","parent":0,"count":4,"filter":"raw","term_order":"2240"},{"term_id":17525,"name":"backup service","slug":"backup-service","term_group":0,"term_taxonomy_id":17525,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2276"},{"term_id":17297,"name":"backups","slug":"backups","term_group":0,"term_taxonomy_id":17297,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw","term_order":"2350"},{"term_id":16766,"name":"backup","slug":"backup","term_group":0,"term_taxonomy_id":16766,"taxonomy":"post_tag","description":"","parent":0,"count":7,"filter":"raw","term_order":"2512"},{"term_id":16627,"name":"File Storage","slug":"file-storage","term_group":0,"term_taxonomy_id":16627,"taxonomy":"post_tag","description":"","parent":0,"count":6,"filter":"raw","term_order":"2550"},{"term_id":879,"name":"ftp backup","slug":"ftp-backup","term_group":0,"term_taxonomy_id":879,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2646"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=1801"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1801\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=1801"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=1801"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=1801"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=1801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}