{"id":1819,"date":"2009-08-17T14:32:00","date_gmt":"2009-08-17T11:32:00","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=1819"},"modified":"2025-03-31T09:49:08","modified_gmt":"2025-03-31T07:49:08","slug":"mail-forwarding","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/mail-forwarding\/","title":{"rendered":"How to set up mail forwarding via konsoleH"},"content":{"rendered":"<p><b>Email forwarding <\/b>allows you to either<strong> copy or redirect mail to other email addresses<\/strong>, either within your domain or to any external email address. Select between the following options:<\/p>\n<ol>\n<li><strong>Alias forwarding<\/strong> \u2013 redirect mail by forwarding directly to another email address, without receiving it in the original mailbox.<\/li>\n<li><strong>Mailbox forwarding<\/strong>\u00a0\u2013 receive mail to your mailbox and forward a copy to another email address.<\/li>\n<\/ol>\n<p>If you prefer to set up an email forwarder via Webmail, refer to <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/manage-mailbox-webmail\/\" target=\"_blank\" rel=\"noopener\">this Help Centre article<\/a>. Alternatively, follow the steps below to set up mail forwarding via konsoleH.<\/p>\n<h2>Set up email forwarding<\/h2>\n<ol>\n<li>Browse to <a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a>\u00a0and <strong>log in\u00a0<\/strong>at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Admin level<\/a><\/li>\n<li>Select or search for a domain name in the <b>Hosting Services<\/b>\u00a0tab<\/li>\n<li>Select <b>Mail<\/b>\u00a0from the left-hand menu<\/li>\n<li>Select <b>Manage Accounts<\/b><\/li>\n<li><strong><span style=\"font-weight: 400;\">The <\/span><b>Manage Accounts <\/b><span style=\"font-weight: 400;\">page will display all the active mailboxes already in use for your domain<\/span><\/strong>\n<ul>\n<li><span style=\"font-weight: 400;\">To add a forwarder to a non-existing email address, select <\/span><b>New Mailbox<\/b><span style=\"font-weight: 400;\"> or <\/span><b>New Alias<\/b><span style=\"font-weight: 400;\">. Type in the new email address and fill in the destination email address.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">To add a forwarder to an existing email address or alias, select <\/span><b>Edit<\/b><span style=\"font-weight: 400;\"> to the right of the email address.<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Add the forwarder\/s in the <b>Forward<\/b> field\/s and select <b>Save<\/b><\/li>\n<\/ol>\n<div id=\"action_points\">\n<p>We <strong>recommend sending a test email<\/strong> to ensure\u00a0your email forwarder has been set up as desired.<\/p>\n<p><strong>Disclaimer:<\/strong> If an email receives a spam score higher than the threshold set for the domain, it will automatically be delivered to the spambucket folder.\u00a0 This action will overrule any auto-responder or email forwarding settings.<\/p>\n<\/div>\n","protected":false,"plain":"<b>Email forwarding <\/b>allows you to either<strong> copy or redirect mail to other email addresses<\/strong>, either within your domain or to any external email address. Select between the following options:\r\n<ol>\r\n \t<li><strong>Alias forwarding<\/strong> \u2013 redirect mail by forwarding directly to another email address, without receiving it in the original mailbox.<\/li>\r\n \t<li><strong>Mailbox forwarding<\/strong>\u00a0\u2013 receive mail to your mailbox and forward a copy to another email address.<\/li>\r\n<\/ol>\r\nIf you prefer to set up an email forwarder via Webmail, refer to <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/manage-mailbox-webmail\/\" target=\"_blank\" rel=\"noopener\">this Help Centre article<\/a>. Alternatively, follow the steps below to set up mail forwarding via konsoleH.\r\n<h2>Set up email forwarding<\/h2>\r\n<ol>\r\n \t<li>Browse to <a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a>\u00a0and <strong>log in\u00a0<\/strong>at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Admin level<\/a><\/li>\r\n \t<li>Select or search for a domain name in the <b>Hosting Services<\/b>\u00a0tab<\/li>\r\n \t<li>Select <b>Mail<\/b>\u00a0from the left-hand menu<\/li>\r\n \t<li>Select <b>Manage Accounts<\/b><\/li>\r\n \t<li><strong><span >The <\/span><b>Manage Accounts <\/b><span >page will display all the active mailboxes already in use for your domain<\/span><\/strong>\r\n<ul>\r\n \t<li><span >To add a forwarder to a non-existing email address, select <\/span><b>New Mailbox<\/b><span > or <\/span><b>New Alias<\/b><span >. Type in the new email address and fill in the destination email address.<\/span><\/li>\r\n \t<li><span >To add a forwarder to an existing email address or alias, select <\/span><b>Edit<\/b><span > to the right of the email address.<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Add the forwarder\/s in the <b>Forward<\/b> field\/s and select <b>Save<\/b><\/li>\r\n<\/ol>\r\n<div id=\"action_points\">\r\n\r\nWe <strong>recommend sending a test email<\/strong> to ensure\u00a0your email forwarder has been set up as desired.\r\n\r\n<strong>Disclaimer:<\/strong> If an email receives a spam score higher than the threshold set for the domain, it will automatically be delivered to the spambucket folder.\u00a0 This action will overrule any auto-responder or email forwarding settings.\r\n\r\n<\/div>"},"excerpt":{"rendered":"<p>Email forwarding allows you to either copy or redirect mail to other email addresses, either within your domain or to any external email address.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119],"tags":[16754,3709,3713],"topics":[16714],"class_list":["post-1819","post","type-post","status-publish","format-standard","hentry","category-email","tag-mail-forward","tag-mail-forwarder","tag-forwarder","topics-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0}],"tag_title":[{"term_id":16754,"name":"mail forward","slug":"mail-forward","term_group":0,"term_taxonomy_id":16754,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2526"},{"term_id":3709,"name":"mail forwarder","slug":"mail-forwarder","term_group":0,"term_taxonomy_id":3709,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2727"},{"term_id":3713,"name":"forwarder","slug":"forwarder","term_group":0,"term_taxonomy_id":3713,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2774"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=1819"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1819\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=1819"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=1819"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=1819"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=1819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}