{"id":1851,"date":"2009-08-15T22:55:05","date_gmt":"2009-08-15T20:55:05","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=1851"},"modified":"2022-11-10T12:19:32","modified_gmt":"2022-11-10T10:19:32","slug":"report-spam-or-false-positives","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/report-spam-or-false-positives\/","title":{"rendered":"How to report spam mail or false positives"},"content":{"rendered":"<p>Our spam filtering system is continuously updated with new data to recognise and block unwanted spam email from being delivered to mailboxes on our servers.<\/p>\n<p>You can assist us by reporting both true and false spam incidents to us. Here&#8217;s how:<\/p>\n<h2>Send us your spam or false positives<\/h2>\n<p>The relevant email needs to be sent to us as an <strong>attachment<\/strong>, not simply forwarded to us. Here&#8217;s how:<\/p>\n<ul>\n<li>Select the relevant email in your mail programme,<\/li>\n<li>From the top menu, select <strong>Message &gt; Forward as attachment<\/strong>\n<ul>\n<li>Mail that was received in your <strong>Inbox<\/strong> and not recognised by our spam filter as spam should be forwarded as an attachment to <a class=\"\" href=\"mailto:spam@host-h.net\" target=\"_blank\" rel=\"noopener\">spam@host-h.net<\/a>.<\/li>\n<li>Mail that is received in your <strong>Spambucket<\/strong> as it was incorrectly considered spam (aka a false positive) should be forwarded as an attachment to <a href=\"mailto:notspam@host-h.net\" target=\"_blank\" rel=\"noopener\">notspam@host-h.net<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Note that these mailboxes are not checked by consultants but are used directly for spam processing. <a href=\"mailto:abuse@xneelo.com\" target=\"_blank\" rel=\"noopener\">Contact us<\/a> with any queries you may have.<\/p>\n","protected":false,"plain":"Our spam filtering system is continuously updated with new data to recognise and block unwanted spam email from being delivered to mailboxes on our servers.\r\n\r\nYou can assist us by reporting both true and false spam incidents to us. Here's how:\r\n<h2>Send us your spam or false positives<\/h2>\r\nThe relevant email needs to be sent to us as an <strong>attachment<\/strong>, not simply forwarded to us. Here's how:\r\n<ul>\r\n \t<li>Select the relevant email in your mail programme,<\/li>\r\n \t<li>From the top menu, select <strong>Message &gt; Forward as attachment<\/strong>\r\n<ul>\r\n \t<li>Mail that was received in your <strong>Inbox<\/strong> and not recognised by our spam filter as spam should be forwarded as an attachment to <a class=\"\" href=\"mailto:spam@host-h.net\" target=\"_blank\" rel=\"noopener\">spam@host-h.net<\/a>.<\/li>\r\n \t<li>Mail that is received in your <strong>Spambucket<\/strong> as it was incorrectly considered spam (aka a false positive) should be forwarded as an attachment to <a href=\"mailto:notspam@host-h.net\" target=\"_blank\" rel=\"noopener\">notspam@host-h.net<\/a>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\nNote that these mailboxes are not checked by consultants but are used directly for spam processing. <a href=\"mailto:abuse@xneelo.com\" target=\"_blank\" rel=\"noopener\">Contact us<\/a> with any queries you may have."},"excerpt":{"rendered":"<p>You can assist us by reporting both true and false spam incidents to us to help train our spam filtering system. Here&#8217;s how:<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,122,142],"tags":[11795,315],"topics":[10459],"class_list":["post-1851","post","type-post","status-publish","format-standard","hentry","category-email","category-managing","category-spam-and-security","tag-false-positives","tag-spam","topics-spam"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":122,"name":"Managing your email","slug":"managing","term_group":0,"term_taxonomy_id":122,"taxonomy":"category","description":"Managing your emails","parent":119,"count":31,"filter":"raw","term_order":"86","cat_ID":122,"category_count":31,"category_description":"Managing your emails","cat_name":"Managing your email","category_nicename":"managing","category_parent":119},{"term_id":142,"name":"Spam and Security","slug":"spam-and-security","term_group":0,"term_taxonomy_id":142,"taxonomy":"category","description":"Protect your website against spam and abuse","parent":119,"count":15,"filter":"raw","term_order":"100","cat_ID":142,"category_count":15,"category_description":"Protect your website against spam and abuse","cat_name":"Spam and Security","category_nicename":"spam-and-security","category_parent":119}],"tag_title":[{"term_id":11795,"name":"false positives","slug":"false-positives","term_group":0,"term_taxonomy_id":11795,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2607"},{"term_id":315,"name":"spam","slug":"spam","term_group":0,"term_taxonomy_id":315,"taxonomy":"post_tag","description":"","parent":0,"count":9,"filter":"raw","term_order":"3019"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=1851"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1851\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=1851"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=1851"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=1851"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=1851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}