{"id":1855,"date":"2009-08-18T10:57:34","date_gmt":"2009-08-18T08:57:34","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=1855"},"modified":"2026-01-30T09:44:24","modified_gmt":"2026-01-30T07:44:24","slug":"how-does-the-spam-filtering-system-work-and-how-can-i-manage-it","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/how-does-the-spam-filtering-system-work-and-how-can-i-manage-it\/","title":{"rendered":"How does the spam filtering system work and how can I manage it?"},"content":{"rendered":"<p>Before messages reach konsoleH or Spamassasin filtering they are passed through Zen Spamhaus blocklists. Mails originating from IP addresses that have been blacklisted on Spamhaus will be rejected before arriving on our hosting servers.<\/p>\n<p>With <b>konsoleH\u2019s Spam Filter tool <\/b>it is possible to classify spam messages before they hit your inbox.<\/p>\n<p>All incoming email messages are automatically scanned to determine if the message meets specially defined spam criteria. KonsoleH\u2019s Spam Filter is built around a set of spam rules that have been carefully developed to provide you protection from spam while reducing the number of valid email messages that may be mistakenly categorised as spam, otherwise known as \u2018False Positives\u2019.<\/p>\n<p>All incoming emails are evaluated against these spam rules and are assigned a \u2018spam score\u2019. This score determines whether the message will be classified as spam. For our standard filtering, the threshold is set at 5, meaning any message with a score of 5 or higher is classified as spam and is sent straight to the <a title=\"Spam Bucket\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/find-spambucket\/\" target=\"_blank\" rel=\"noopener\">spambucket<\/a>. You will need to make use of konsoleH\u2019s <a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener\">Webmail<\/a> facility to access your spambucket.<\/p>\n<p>Once enabled, this intuitive Spam Filter can combat spam across all your mailboxes.<\/p>\n<p>If you find that mail from specific addresses is <strong>incorrectly being marked as spam\u00a0<\/strong>(known as a &#8216;false positive&#8217;, you can <strong>whitelist<\/strong> this address to ensure that it bypasses the spam filter. Similarly, you can specify that certain addresses are always sent to the spambucket by <strong>blacklisting<\/strong> these addresses. See <a title=\"blacklist and whitelist\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/whitelist-blacklist-email\/\" target=\"_blank\" rel=\"noopener noreferrer\">Whitelist and blacklist email tools<\/a>\u00a0to find out how.<\/p>\n","protected":false,"plain":"Before messages reach konsoleH or Spamassasin filtering they are passed through Zen Spamhaus blocklists. Mails originating from IP addresses that have been blacklisted on Spamhaus will be rejected before arriving on our hosting servers.\r\n\r\nWith <b>konsoleH\u2019s Spam Filter tool <\/b>it is possible to classify spam messages before they hit your inbox.\r\n\r\nAll incoming email messages are automatically scanned to determine if the message meets specially defined spam criteria. KonsoleH\u2019s Spam Filter is built around a set of spam rules that have been carefully developed to provide you protection from spam while reducing the number of valid email messages that may be mistakenly categorised as spam, otherwise known as \u2018False Positives\u2019.\r\n\r\nAll incoming emails are evaluated against these spam rules and are assigned a \u2018spam score\u2019. This score determines whether the message will be classified as spam. For our standard filtering, the threshold is set at 5, meaning any message with a score of 5 or higher is classified as spam and is sent straight to the <a title=\"Spam Bucket\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/find-spambucket\/\" target=\"_blank\" rel=\"noopener\">spambucket<\/a>. You will need to make use of konsoleH\u2019s <a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener\">Webmail<\/a> facility to access your spambucket.\r\n\r\nOnce enabled, this intuitive Spam Filter can combat spam across all your mailboxes.\r\n\r\nIf you find that mail from specific addresses is <strong>incorrectly being marked as spam\u00a0<\/strong>(known as a 'false positive', you can <strong>whitelist<\/strong> this address to ensure that it bypasses the spam filter. Similarly, you can specify that certain addresses are always sent to the spambucket by <strong>blacklisting<\/strong> these addresses. See <a title=\"blacklist and whitelist\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/whitelist-blacklist-email\/\" target=\"_blank\" rel=\"noopener noreferrer\">Whitelist and blacklist email tools<\/a>\u00a0to find out how."},"excerpt":{"rendered":"<p>All incoming email is scanned against defined spam criteria. The Spam Filter tool allows you to regulate the extent of spam filtering on your mailbox.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,122,142],"tags":[277],"topics":[10403,10459],"class_list":["post-1855","post","type-post","status-publish","format-standard","hentry","category-email","category-managing","category-spam-and-security","tag-spam-filter","topics-konsoleh-tools","topics-spam"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":122,"name":"Managing your email","slug":"managing","term_group":0,"term_taxonomy_id":122,"taxonomy":"category","description":"Managing your emails","parent":119,"count":31,"filter":"raw","term_order":"86","cat_ID":122,"category_count":31,"category_description":"Managing your emails","cat_name":"Managing your email","category_nicename":"managing","category_parent":119},{"term_id":142,"name":"Spam and Security","slug":"spam-and-security","term_group":0,"term_taxonomy_id":142,"taxonomy":"category","description":"Protect your website against spam and abuse","parent":119,"count":15,"filter":"raw","term_order":"100","cat_ID":142,"category_count":15,"category_description":"Protect your website against spam and abuse","cat_name":"Spam and Security","category_nicename":"spam-and-security","category_parent":119}],"tag_title":[{"term_id":277,"name":"spam filter","slug":"spam-filter","term_group":0,"term_taxonomy_id":277,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw","term_order":"3010"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=1855"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/1855\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=1855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=1855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=1855"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=1855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}