{"id":19671,"date":"2017-08-24T17:06:33","date_gmt":"2017-08-24T15:06:33","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=19671"},"modified":"2025-03-26T08:56:19","modified_gmt":"2025-03-26T06:56:19","slug":"outlook-2016-mac-troubleshooting","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-2016-mac-troubleshooting\/","title":{"rendered":"Outlook 2016 for Mac troubleshooting"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-19601 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-for-mac-2016-icon-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Is this the first time you\u2019re setting up this email account? Then use our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-2016-mac\/\" target=\"_blank\" rel=\"noopener noreferrer\">new email setup guide<\/a>, rather than this\u00a0<strong>Outlook for Mac 2016 troubleshooting guide<\/strong>.<\/p>\n<p>Replace <em>example.co.za<\/em>\u00a0with your domain name.<\/p>\n<h2>Check existing account settings<\/h2>\n<p>1. Launch <strong>Outlook<\/strong><\/p>\n<p>2. Select the\u00a0<b>Tools<\/b>\u00a0tab on the top menu bar and then <b>Accounts&#8230;<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19677 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016-tools-accounts.png\" alt=\"\" width=\"300\" height=\"272\" \/><\/b><\/p>\n<p>3. Select the relevant account<\/p>\n<p>4. The screen will reflect either <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP or POP<\/a> \u2013 Check these details:<\/p>\n<h3><strong>Server Information<\/strong><\/h3>\n<ul>\n<li>Ensure that the <strong>User Name<\/strong> is the <strong>full email address<\/strong>.<\/li>\n<li>If you don&#8217;t know your password, <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via your control panel<\/a>.<\/li>\n<\/ul>\n<h4><strong>Incoming Server<\/strong><\/h4>\n<ul>\n<li>Add <strong>mail.<\/strong> before your domain name e.g. <em>mail.example.co.za*<\/em><\/li>\n<li>Port is 993 (IMAP) or 995 (POP)<\/li>\n<li>Tick <strong>Use SSL to connect<\/strong><\/li>\n<\/ul>\n<h4><strong>Outgoing Server<\/strong><\/h4>\n<ul>\n<li>Add <strong>smtp.<\/strong> before your domain name e.g. <em>smtp.example.co.za*<\/em><\/li>\n<li>Port is 465<\/li>\n<li>Tick <strong>Use SSL to connect<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31232\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016-troubleshoot1-1.png\" alt=\"\" width=\"710\" height=\"644\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016-troubleshoot1-1.png 1000w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016-troubleshoot1-1-300x272.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016-troubleshoot1-1-768x697.png 768w\" sizes=\"auto, (max-width: 710px) 100vw, 710px\" \/><\/p>\n<h3>Further Outgoing server settings<\/h3>\n<p>5. Click\u00a0<strong>More Options&#8230;<\/strong><\/p>\n<ul>\n<li><b>Authentication:<\/b>\u00a0ensure that <strong>User<\/strong><b> Name and Password<\/b> is selected from the dropdown options<\/li>\n<li>Ensure that the <strong>User name<\/strong> is the full email address<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-19629 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016_7.png\" alt=\"\" width=\"450\" height=\"334\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016_7.png 450w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016_7-300x223.png 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/li>\n<li>Click\u00a0<strong>OK<\/strong><\/li>\n<\/ul>\n<p>Your account is now set up correctly.<\/p>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n","protected":false,"plain":"<img class=\"alignleft wp-image-19601 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/outlook-for-mac-2016-icon-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" \/>\r\n\r\n&nbsp;\r\n\r\nIs this the first time you\u2019re setting up this email account? Then use our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-2016-mac\/\" target=\"_blank\" rel=\"noopener noreferrer\">new email setup guide<\/a>, rather than this\u00a0<strong>Outlook for Mac 2016 troubleshooting guide<\/strong>.\r\n\r\nReplace <em>example.co.za<\/em>\u00a0with your domain name.\r\n<h2>Check existing account settings<\/h2>\r\n1. Launch <strong>Outlook<\/strong>\r\n\r\n2. Select the\u00a0<b>Tools<\/b>\u00a0tab on the top menu bar and then <b>Accounts...<img class=\"alignnone wp-image-19677 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016-tools-accounts.png\" alt=\"\" width=\"300\" height=\"272\" \/><\/b>\r\n\r\n3. Select the relevant account\r\n\r\n4. The screen will reflect either <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP or POP<\/a> \u2013 Check these details:\r\n<h3><strong>Server Information<\/strong><\/h3>\r\n<ul>\r\n \t<li>Ensure that the <strong>User Name<\/strong> is the <strong>full email address<\/strong>.<\/li>\r\n \t<li>If you don't know your password, <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset it via your control panel<\/a>.<\/li>\r\n<\/ul>\r\n<h4><strong>Incoming Server<\/strong><\/h4>\r\n<ul>\r\n \t<li>Add <strong>mail.<\/strong> before your domain name e.g. <em>mail.example.co.za*<\/em><\/li>\r\n \t<li>Port is 993 (IMAP) or 995 (POP)<\/li>\r\n \t<li>Tick <strong>Use SSL to connect<\/strong><\/li>\r\n<\/ul>\r\n<h4><strong>Outgoing Server<\/strong><\/h4>\r\n<ul>\r\n \t<li>Add <strong>smtp.<\/strong> before your domain name e.g. <em>smtp.example.co.za*<\/em><\/li>\r\n \t<li>Port is 465<\/li>\r\n \t<li>Tick <strong>Use SSL to connect<\/strong><\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31232\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016-troubleshoot1-1.png\" alt=\"\" width=\"710\" height=\"644\" \/>\r\n<h3>Further Outgoing server settings<\/h3>\r\n5. Click\u00a0<strong>More Options...<\/strong>\r\n<ul>\r\n \t<li><b>Authentication:<\/b>\u00a0ensure that <strong>User<\/strong><b> Name and Password<\/b> is selected from the dropdown options<\/li>\r\n \t<li>Ensure that the <strong>User name<\/strong> is the full email address<img class=\"alignnone wp-image-19629 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/08\/outlook-mac-2016_7.png\" alt=\"\" width=\"450\" height=\"334\" \/><\/li>\r\n \t<li>Click\u00a0<strong>OK<\/strong><\/li>\r\n<\/ul>\r\nYour account is now set up correctly.\r\n\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>."},"excerpt":{"rendered":"<p>Use our visual step-by-step guide to help troubleshoot problems setting up your domain email address in Outlook 2016 for Mac. <\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[343,119,120],"tags":[22907,22910,18231,17565],"topics":[11250],"class_list":["post-19671","post","type-post","status-publish","format-standard","hentry","category-troubleshooting-setup","category-email","category-mail-setup","tag-troubleshoot-2016","tag-mac-2016","tag-outlook-2016","tag-troubleshoot-mail","topics-outlook-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":343,"name":"Troubleshooting 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