{"id":20185,"date":"2017-11-02T08:09:00","date_gmt":"2017-11-02T06:09:00","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=20185"},"modified":"2026-04-14T09:16:01","modified_gmt":"2026-04-14T07:16:01","slug":"update-passwords","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/update-passwords\/","title":{"rendered":"How to reset or update your passwords"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">All passwords associated with your hosting account are encrypted and xneelo does not retain any records of your passwords. This means that lost passwords are not recoverable, however, they can be reset if they have been forgotten.<\/span><\/p>\n","protected":false,"plain":"<span >All passwords associated with your hosting account are encrypted and xneelo does not retain any records of your passwords. This means that lost passwords are not recoverable, however, they can be reset if they have been forgotten.<\/span>"},"excerpt":{"rendered":"<p>Use this step-by-step guide to reset or update the various passwords on your hosting account, including FTP, email, and database passwords.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189],"tags":[20474,17471,17474,17477,17480,16808,953,423,959,967],"topics":[10403,11255,10377],"class_list":["post-20185","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","tag-reset-account-password","tag-update-passwords","tag-ftp-password","tag-email-password","tag-password-update","tag-control-panel-password","tag-forgot-password","tag-change-password","tag-forgotten-password","tag-reset-password","topics-konsoleh-tools","topics-move-to-xneelo","topics-website-security"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0}],"tag_title":[{"term_id":20474,"name":"reset account password","slug":"reset-account-password","term_group":0,"term_taxonomy_id":20474,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1306"},{"term_id":17471,"name":"update passwords","slug":"update-passwords","term_group":0,"term_taxonomy_id":17471,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2291"},{"term_id":17474,"name":"ftp password","slug":"ftp-password","term_group":0,"term_taxonomy_id":17474,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw","term_order":"2292"},{"term_id":17477,"name":"email password","slug":"email-password","term_group":0,"term_taxonomy_id":17477,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2293"},{"term_id":17480,"name":"password update","slug":"password-update","term_group":0,"term_taxonomy_id":17480,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2294"},{"term_id":16808,"name":"control panel password","slug":"control-panel-password","term_group":0,"term_taxonomy_id":16808,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2501"},{"term_id":953,"name":"forgot password","slug":"forgot-password","term_group":0,"term_taxonomy_id":953,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2742"},{"term_id":423,"name":"change password","slug":"change-password","term_group":0,"term_taxonomy_id":423,"taxonomy":"post_tag","description":"","parent":0,"count":7,"filter":"raw","term_order":"2748"},{"term_id":959,"name":"forgotten password","slug":"forgotten-password","term_group":0,"term_taxonomy_id":959,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2807"},{"term_id":967,"name":"reset password","slug":"reset-password","term_group":0,"term_taxonomy_id":967,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw","term_order":"2897"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/20185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=20185"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/20185\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=20185"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=20185"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=20185"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=20185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}