{"id":20874,"date":"2018-01-17T18:37:39","date_gmt":"2018-01-17T16:37:39","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=20874"},"modified":"2026-05-07T16:26:22","modified_gmt":"2026-05-07T14:26:22","slug":"find-ftp-details","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/find-ftp-details\/","title":{"rendered":"Where to find your FTP login details via konsoleH"},"content":{"rendered":"<p>The login details needed to connect to your hosting site via FTP are:<\/p>\n<ul>\n<li>hostname<\/li>\n<li>username<\/li>\n<li>password<\/li>\n<\/ul>\n<p>Your FTP access details are not provided in your Welcome mail due to the security risk of sharing the password. The first step in managing your hosting account is to <strong>log in to konsoleH to view your FTP details and set your own FTP password.<\/strong><\/p>\n<p>For security reasons we do not keep a copy of FTP passwords, so once an FTP password has been set, you will need to <strong>keep your own record<\/strong>. Forgotten passwords can be reset using the same process.<\/p>\n<p>Note: The Account Information screen in konsoleH includes the Host name and FTP username, but not the password.<\/p>\n<h2>View FTP Login details<\/h2>\n<div id=\"action_points\">\n<ol>\n<li><strong>Browse<\/strong>\u00a0to\u00a0<strong><a href=\"http:\/\/secure.konsoleh.co.za\/\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong>\u00a0and <strong>log in<\/strong>\u00a0at\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Admin or Domain level<\/a><\/li>\n<li>If Admin level: Select or search for a domain name in the\u00a0<b>Hosting Service<\/b>\u00a0tab<\/li>\n<li>Select <strong>Manage Services &gt;\u00a0<\/strong><strong>Configuration<\/strong>\u00a0on the left-hand menu<\/li>\n<li>Click\u00a0<b>FTP Users\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20991 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1.png\" alt=\"\" width=\"2022\" height=\"678\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1.png 2022w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1-300x101.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1-1024x343.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1-768x258.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1-1536x515.png 1536w\" sizes=\"auto, (max-width: 2022px) 100vw, 2022px\" \/><\/b><\/li>\n<li>The Main FTP <strong>Username\u00a0<\/strong><em>(example)<\/em> is listed and there may be additional users, but the password is not shown.<\/li>\n<li>If you have no record of the password, or it has not been set yet, click\u00a0<strong>Reset Password\u00a0<\/strong><\/li>\n<li>Click <strong>Auto-generate<\/strong>\u00a0or insert your own password.\u00a0<strong>Copy to Clipboard<\/strong> and paste in a secure location as we keep no record of passwords.<\/li>\n<li>You now have all the FTP access details needed by your FTP programme:\n<ul>\n<li>Host: domain name\u00a0<em>(e.g. example.co.za)\u00a0<\/em>\n<ul>\n<li>Note: If you are using a web application firewall (WAF) such as <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/about-cloudbric-security\/\" target=\"_blank\" rel=\"noopener noreferrer\">Cloudbric WAF<\/a>, then use the <a href=\"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/ip-address\/\" target=\"_blank\" rel=\"noopener noreferrer\">server IP address<\/a>\u00a0instead.<\/li>\n<\/ul>\n<\/li>\n<li>Username\u00a0<em>(e.g. example)<\/em><\/li>\n<li>Password: your own recorded password<\/li>\n<li>Port: 22<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-20884 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/01\/filezilla-login.png\" alt=\"\" width=\"1588\" height=\"588\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/01\/filezilla-login.png 1588w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/01\/filezilla-login-300x111.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/01\/filezilla-login-1024x379.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/01\/filezilla-login-768x284.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/01\/filezilla-login-1536x569.png 1536w\" sizes=\"auto, (max-width: 1588px) 100vw, 1588px\" \/><\/p>\n","protected":false,"plain":"The login details needed to connect to your hosting site via FTP are:\r\n<ul>\r\n \t<li>hostname<\/li>\r\n \t<li>username<\/li>\r\n \t<li>password<\/li>\r\n<\/ul>\r\nYour FTP access details are not provided in your Welcome mail due to the security risk of sharing the password. The first step in managing your hosting account is to <strong>log in to konsoleH to view your FTP details and set your own FTP password.<\/strong>\r\n\r\nFor security reasons we do not keep a copy of FTP passwords, so once an FTP password has been set, you will need to <strong>keep your own record<\/strong>. Forgotten passwords can be reset using the same process.\r\n\r\nNote: The Account Information screen in konsoleH includes the Host name and FTP username, but not the password.\r\n<h2>View FTP Login details<\/h2>\r\n<div id=\"action_points\">\r\n<ol>\r\n \t<li><strong>Browse<\/strong>\u00a0to\u00a0<strong><a href=\"http:\/\/secure.konsoleh.co.za\/\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong>\u00a0and <strong>log in<\/strong>\u00a0at\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Admin or Domain level<\/a><\/li>\r\n \t<li>If Admin level: Select or search for a domain name in the\u00a0<b>Hosting Service<\/b>\u00a0tab<\/li>\r\n \t<li>Select <strong>Manage Services &gt;\u00a0<\/strong><strong>Configuration<\/strong>\u00a0on the left-hand menu<\/li>\r\n \t<li>Click\u00a0<b>FTP Users\u00a0<img class=\"alignnone wp-image-20991 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1.png\" alt=\"\" width=\"2022\" height=\"678\" \/><\/b><\/li>\r\n \t<li>The Main FTP <strong>Username\u00a0<\/strong><em>(example)<\/em> is listed and there may be additional users, but the password is not shown.<\/li>\r\n \t<li>If you have no record of the password, or it has not been set yet, click\u00a0<strong>Reset Password\u00a0<\/strong><\/li>\r\n \t<li>Click <strong>Auto-generate<\/strong>\u00a0or insert your own password.\u00a0<strong>Copy to Clipboard<\/strong> and paste in a secure location as we keep no record of passwords.<\/li>\r\n \t<li>You now have all the FTP access details needed by your FTP programme:\r\n<ul>\r\n \t<li>Host: domain name\u00a0<em>(e.g. example.co.za)\u00a0<\/em>\r\n<ul>\r\n \t<li>Note: If you are using a web application firewall (WAF) such as <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/about-cloudbric-security\/\" target=\"_blank\" rel=\"noopener noreferrer\">Cloudbric WAF<\/a>, then use the <a href=\"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/ip-address\/\" target=\"_blank\" rel=\"noopener noreferrer\">server IP address<\/a>\u00a0instead.<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Username\u00a0<em>(e.g. example)<\/em><\/li>\r\n \t<li>Password: your own recorded password<\/li>\r\n \t<li>Port: 22<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<\/div>\r\n<img class=\"alignnone wp-image-20884 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/01\/filezilla-login.png\" alt=\"\" width=\"1588\" height=\"588\" \/>"},"excerpt":{"rendered":"<p>The first step in managing your hosting account is to log in to konsoleH to view your FTP details and set your own FTP password.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[178,167,166],"tags":[18216,4099,4101],"topics":[10403],"class_list":["post-20874","post","type-post","status-publish","format-standard","hentry","category-ftp","category-getting-started-website","category-website","tag-where-to-find-your-ftp-login-details","tag-ftp-details","tag-ftp-login","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":178,"name":"FTP","slug":"ftp","term_group":0,"term_taxonomy_id":178,"taxonomy":"category","description":"Using FTP to upload files","parent":168,"count":14,"filter":"raw","term_order":"73","cat_ID":178,"category_count":14,"category_description":"Using FTP to upload files","cat_name":"FTP","category_nicename":"ftp","category_parent":168},{"term_id":167,"name":"Getting Started with your website","slug":"getting-started-website","term_group":0,"term_taxonomy_id":167,"taxonomy":"category","description":"Getting Started with your Website","parent":166,"count":12,"filter":"raw","term_order":"81","cat_ID":167,"category_count":12,"category_description":"Getting Started with your Website","cat_name":"Getting Started with your website","category_nicename":"getting-started-website","category_parent":166},{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":18216,"name":"Where to find your FTP login details","slug":"where-to-find-your-ftp-login-details","term_group":0,"term_taxonomy_id":18216,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2052"},{"term_id":4099,"name":"ftp details","slug":"ftp-details","term_group":0,"term_taxonomy_id":4099,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2653"},{"term_id":4101,"name":"ftp login","slug":"ftp-login","term_group":0,"term_taxonomy_id":4101,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2677"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/20874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=20874"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/20874\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=20874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=20874"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=20874"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=20874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}