{"id":2117,"date":"2010-10-20T18:22:00","date_gmt":"2010-10-20T18:22:00","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2117"},"modified":"2026-01-30T09:39:29","modified_gmt":"2026-01-30T07:39:29","slug":"how-do-i-change-my-ftp-password","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/how-do-i-change-my-ftp-password\/","title":{"rendered":"How to change your FTP password via konsoleH"},"content":{"rendered":"<p>The FTP password has two functions:<\/p>\n<ol>\n<li>It allows access to konsoleH at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Domain level<\/a><\/li>\n<li>Provides\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/upload-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">FTP<\/a> access to manage your website and webmaster (default) mailbox.<\/li>\n<\/ol>\n<p>New hosting accounts are created with a randomized, unrecorded FTP password \u2013 this password needs to be set as a first step in managing the hosting account.<\/p>\n<p>For security reasons <strong>there is no record of FTP passwords<\/strong>, so once an FTP password has been set, you will need to keep your own record. Although forgotten FTP passwords can&#8217;t be recovered, they can be reset.<\/p>\n<p>It is good practice to change your passwords regularly to prevent unauthorized access to your information.<\/p>\n<h2>Reset your FTP password via konsoleH<\/h2>\n<div id=\"action_points\">\n<ol>\n<li>Browse to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and log in\u00a0at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\">Admin or Domain level<\/a><\/li>\n<li>Select <b>Manage Services<\/b>\u00a0in the left-hand menu<\/li>\n<li>Domain level: Select <b>FTP Users<\/b>, OR<\/li>\n<li>Admin level: Select <strong>Configuration<\/strong> <strong>&gt; FTP Users\u00a0<\/strong><\/li>\n<li>Select <strong>Reset Password\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-20991\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1.png\" alt=\"\" width=\"2022\" height=\"678\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1.png 2022w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1-300x101.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1-1024x343.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1-768x258.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1-1536x515.png 1536w\" sizes=\"auto, (max-width: 2022px) 100vw, 2022px\" \/><\/a><\/strong><\/li>\n<li>You can change your default password by\n<ul>\n<li>clicking <strong>Generate Password<\/strong>, or<\/li>\n<li>creating a strong password yourself<\/li>\n<\/ul>\n<\/li>\n<li>Click <strong>Copy to Clipboard<\/strong> and paste it in a secure location, or make your own note of the password as it will no longer be viewable once updated<\/li>\n<li>Click <b>Update<\/b><\/li>\n<\/ol>\n<\/div>\n<p>When changing your FTP Password, it is important that you also update your <a title=\"FTP program\" href=\"https:\/\/xneelo.co.za\/help-centre\/website\/filezilla-ftp\/\" target=\"_blank\" rel=\"noopener\">FTP program<\/a>.<\/p>\n<p><b>Please note<\/b>: We will only accept strong passwords. To ensure your password is strong, make sure you adhere to the following guidelines:<\/p>\n<ul>\n<li>Use both upper and lower case letters as well as numbers.<\/li>\n<li>The only special character permitted is the underscore &#8220;_&#8221;<\/li>\n<li>Ensure it is at least 11 characters long.<\/li>\n<li>Do not use your username, email address or domain names associated with your account.<\/li>\n<li>Do not use your personal information, such as name, phone number, ID number, special dates, address or names of anyone you know.<\/li>\n<li>Use different passwords for your various hosting services.<\/li>\n<li>Use a word or phrase you can remember easily, but would be very difficult for anyone else to guess.<\/li>\n<\/ul>\n","protected":false,"plain":"The FTP password has two functions:\r\n<ol>\r\n \t<li>It allows access to konsoleH at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Domain level<\/a><\/li>\r\n \t<li>Provides\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/upload-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">FTP<\/a> access to manage your website and webmaster (default) mailbox.<\/li>\r\n<\/ol>\r\nNew hosting accounts are created with a randomized, unrecorded FTP password \u2013 this password needs to be set as a first step in managing the hosting account.\r\n\r\nFor security reasons <strong>there is no record of FTP passwords<\/strong>, so once an FTP password has been set, you will need to keep your own record. Although forgotten FTP passwords can't be recovered, they can be reset.\r\n\r\nIt is good practice to change your passwords regularly to prevent unauthorized access to your information.\r\n<h2>Reset your FTP password via konsoleH<\/h2>\r\n<div id=\"action_points\">\r\n<ol>\r\n \t<li>Browse to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and log in\u00a0at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\">Admin or Domain level<\/a><\/li>\r\n \t<li>Select <b>Manage Services<\/b>\u00a0in the left-hand menu<\/li>\r\n \t<li>Domain level: Select <b>FTP Users<\/b>, OR<\/li>\r\n \t<li>Admin level: Select <strong>Configuration<\/strong> <strong>&gt; FTP Users\u00a0<\/strong><\/li>\r\n \t<li>Select <strong>Reset Password\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1.png\"><img class=\"alignnone size-full wp-image-20991\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2017\/11\/kh-ftp-reset-password-1.png\" alt=\"\" width=\"2022\" height=\"678\" \/><\/a><\/strong><\/li>\r\n \t<li>You can change your default password by\r\n<ul>\r\n \t<li>clicking <strong>Generate Password<\/strong>, or<\/li>\r\n \t<li>creating a strong password yourself<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Click <strong>Copy to Clipboard<\/strong> and paste it in a secure location, or make your own note of the password as it will no longer be viewable once updated<\/li>\r\n \t<li>Click <b>Update<\/b><\/li>\r\n<\/ol>\r\n<\/div>\r\nWhen changing your FTP Password, it is important that you also update your <a title=\"FTP program\" href=\"https:\/\/xneelo.co.za\/help-centre\/website\/filezilla-ftp\/\" target=\"_blank\" rel=\"noopener\">FTP program<\/a>.\r\n\r\n<b>Please note<\/b>: We will only accept strong passwords. To ensure your password is strong, make sure you adhere to the following guidelines:\r\n<ul>\r\n \t<li>Use both upper and lower case letters as well as numbers.<\/li>\r\n \t<li>The only special character permitted is the underscore \"_\"<\/li>\r\n \t<li>Ensure it is at least 11 characters long.<\/li>\r\n \t<li>Do not use your username, email address or domain names associated with your account.<\/li>\r\n \t<li>Do not use your personal information, such as name, phone number, ID number, special dates, address or names of anyone you know.<\/li>\r\n \t<li>Use different passwords for your various hosting services.<\/li>\r\n \t<li>Use a word or phrase you can remember easily, but would be very difficult for anyone else to guess.<\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>For security reasons, we do not keep a record of FTP passwords. Although forgotten FTP passwords can&#8217;t be recovered, they can be reset.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[178,168,166],"tags":[17474,423],"topics":[10403],"class_list":["post-2117","post","type-post","status-publish","format-standard","hentry","category-ftp","category-managing-website","category-website","tag-ftp-password","tag-change-password","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":178,"name":"FTP","slug":"ftp","term_group":0,"term_taxonomy_id":178,"taxonomy":"category","description":"Using FTP to upload files","parent":168,"count":14,"filter":"raw","term_order":"73","cat_ID":178,"category_count":14,"category_description":"Using FTP to upload files","cat_name":"FTP","category_nicename":"ftp","category_parent":168},{"term_id":168,"name":"Managing your Website","slug":"managing-website","term_group":0,"term_taxonomy_id":168,"taxonomy":"category","description":"Managing your Website","parent":166,"count":52,"filter":"raw","term_order":"83","cat_ID":168,"category_count":52,"category_description":"Managing your Website","cat_name":"Managing your Website","category_nicename":"managing-website","category_parent":166},{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":17474,"name":"ftp password","slug":"ftp-password","term_group":0,"term_taxonomy_id":17474,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw","term_order":"2292"},{"term_id":423,"name":"change password","slug":"change-password","term_group":0,"term_taxonomy_id":423,"taxonomy":"post_tag","description":"","parent":0,"count":7,"filter":"raw","term_order":"2748"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2117"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2117\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2117"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}