{"id":21225,"date":"2018-08-07T12:29:00","date_gmt":"2018-08-07T10:29:00","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=21225"},"modified":"2025-12-30T13:04:22","modified_gmt":"2025-12-30T11:04:22","slug":"cloudbric-faq","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/cloudbric-faq\/","title":{"rendered":"Cloudbric WAF FAQ"},"content":{"rendered":"

[Frequently asked questions about the Cloudbric WAF website security service<\/a>]<\/em><\/p>\n

Cloudbric WAF<\/a> is a security service that provides comprehensive protection against website attacks and vulnerabilities.<\/strong> We offer this add-on service to our customers to assist you in protecting your website.<\/p>\n

What is the difference between the security that you already provide and this service?<\/h3>\n

We ensure that our servers and network are free from security threats. Cloudbric WAF<\/strong> offers website level security, which is a specialised service.<\/span>
\n<\/b><\/b><\/p>\n

What is a Web Application Firewall (WAF)?<\/h3>\n

A web application firewall (or WAF) filters, monitors, and blocks website traffic to and from a website. A WAF is differentiated from a regular firewall in that a WAF is able to filter the content of specific websites, eg. WordPress, Joomla. By inspecting website traffic, it can prevent attacks stemming from website security flaws, such as SQL injection, cross-site scripting (XSS), file inclusion, and security misconfigurations.<\/span><\/b><\/p>\n

My website has been hacked? Will Cloudbric WAF fix it?<\/h3>\n

While a web application firewall is a proactive security solution that can prevent you from getting into trouble, you should check if your website is already infected. If you weren’t previously using a solution similar to Cloudbric WAF, your website potentially could have already been compromised. Cloudbric WAF focuses on protection and prevention and not the cleaning of already compromised websites. You can have it cleaned by a reputable website developer or website cleaning service.<\/span><\/b><\/p>\n

Cloudbric WAF offers a free option for domains using less than 4GB per month on their website. Why should I use you?<\/h3>\n

Cloudbric WAF does not have any public African nodes that can be used directly (i.e. not via xneelo), therefore website speed will be significantly impacted as your site will be served via Asia. The dashboard will also be slower. Customers making use of Cloudbric WAF with xneelo will not experience this delay as everything will be hosted locally and will be much faster. You will also not be limited to 4GB of traffic per month.<\/span>
\n<\/span><\/p>\n

Must Cloudbric WAF customers update their own DNS or will it be done automatically on activation?<\/h3>\n

We will update the DNS of domains whose website DNS is hosted by xneelo. (This is the default configuration). Domains with website DNS (@ and www records) hosted elsewhere will need to have the DNS updated at the relevant host before Cloudbric WAF activation can complete.<\/span><\/p>\n

How does Cloudbric WAF compare with security plugins?<\/h3>\n

One can not compare a cloud-based Web Application Firewall with an endpoint protection service such as a security plugin for your CMS. While there may be some overlap in the protection offered, it is a good idea from a security perspective to have both installed. Security plugins often offer malware detection and removal, which is not what cloud-based WAFs are intended for. <\/span>
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You already offer DDoS protection, so why do I need Cloudbric WAF\u2019s DDoS protection?<\/h3>\n

Our DDoS protection protects the network layer<\/strong> against direct large scale DDos attacks (layer 3 & 4). Cloudbric WAF protects against the website application level<\/strong> DDoS attacks (layer 7).<\/span><\/b><\/p>\n

You already offer free SSL\/TLS, so why do I need Cloudbric WAF\u2019s SSL\/TLS?<\/h3>\n

With Cloudbric WAF enabled, the SSL\/TLS offered by us will cover the connection between the xneelo hosting server and the Cloudbric WAF server. Cloudbric WAF\u2019s SSL\/TLS will cover the connection between the Cloudbric WAF server and the browser of the website visitor.<\/span>
\n<\/b><\/p>\n

Will Cloudbric WAF work with a custom SSL\/TLS certificate, such as GoDaddy and Thawte?<\/h3>\n

If you would like to use your own SSL\/TLS certificate instead of the free Let\u2019s Encrypt SSL\/TLS certificate, please provide us with both the certificate and key files via email to support@xneelo.com<\/a>.<\/span>
\n<\/span>If you have a custom Thawte SSL\/TLS certificate that was provided by us, we will install this certificate on your behalf.<\/span>
\n<\/b><\/p>\n

Why doesn’t my email work after activating Cloudbric WAF?<\/h3>\n

If your email is setup using the recommended default xneelo settings, your email will not be affected. However, if you have used alternative settings, you may experience an error. Ensure that you use these mail server settings in your mail programme:<\/p>\n