{"id":21347,"date":"2018-04-05T11:05:13","date_gmt":"2018-04-05T09:05:13","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=21347"},"modified":"2026-05-28T14:08:54","modified_gmt":"2026-05-28T12:08:54","slug":"security-and-reliability","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/security-and-reliability\/","title":{"rendered":"Security and Reliability"},"content":{"rendered":"

Our motto of Trusted in Hosting<\/strong> drives all that we do at xneelo. Scrutinised and well-considered security processes are a critical part of delivering a successful product to our customers.<\/span><\/p>\n

This document aims to provide information and reassurance regarding the appropriate technical and organisational measures we have in place to protect our customers\u2019 data and intellectual property<\/span> and should be read in conjunction with our <\/span>terms of service<\/span><\/a> and <\/span>privacy policy<\/span><\/a>.<\/span><\/p>\n

We don\u2019t provide individual audits or highly detailed information regarding security queries for our web hosting and dedicated server product range.\u00a0<\/span><\/p>\n

Physical security<\/h2>\n

Location<\/h3>\n

We house servers in data centres across two locations: Samrand<\/strong> (Gauteng) and\u00a0Cape Town.<\/strong>\u00a0Colocation hosting is only offered in our Samrand facility.<\/span><\/p>\n

Surveillance<\/h3>\n

The Samrand Data Centre uses 45 internal and external surveillance cameras, as well as 10 perimeter cameras, which are strategically placed and monitored around the clock to ensure that all servers remain off-limits to anyone without security clearance. High-voltage security fences and a 24\/7 security presence help to deter any opportunistic crimes.<\/span><\/p>\n

Access control<\/h3>\n

Customers, employees and contractors have varying levels of authorised access to different areas of our facility, controlled by high-tech biometric scanning systems, with 20 devices and pin-coded keypads.<\/span><\/p>\n

Colocation customers have 24\/7 <\/span>unattended access<\/span><\/a> to their POD and a unique pin to each of their racks.<\/span><\/p>\n

Fire prevention<\/h3>\n

The facility is custom-designed for low fire risk, with a Very Early Smoke Detection Apparatus (VESDA) installed to trigger alarms at even the slightest hint of smoke particles. <\/span><\/p>\n

There are no flammable materials present in the \u2018white space\u2019 in the Data Centre and all cabling is fire-retardant. <\/span><\/p>\n

Power outages<\/h3>\n

An 11kV power supply from the municipal power utility energises a fault-tolerant, medium-voltage ring that powers two separate low-voltage 2MVA energy centres. These A- and B feeds power mission-critical infrastructure such as IT load, air conditioning, security systems and emergency lighting. They provide seamless electrical failover with their own emergency backup power systems in the event of a power failure.<\/span><\/p>\n

We have on-site fuel storage sufficient to run our generators for 3 days continuously. Our UPSs provide always-on power, with battery standby time of 30 minutes.<\/span><\/p>\n

Connectivity<\/h3>\n

Our network is multi-homed with multiple uplinks per data centre via at least two Tier 1 upstream providers and peering partners. Should a network failure occur, traffic is automatically rerouted via alternate uplinks, significantly increasing our network resilience.<\/span><\/p>\n

Connectivity is provided through diverse, redundant fibre routes connecting the facility to a 10Gbps fibre ring.<\/span><\/p>\n

Network security<\/h3>\n

Network level security consists of three main components:<\/span><\/p>\n