{"id":21455,"date":"2018-04-19T08:07:22","date_gmt":"2018-04-19T06:07:22","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=21455"},"modified":"2025-09-25T10:29:06","modified_gmt":"2025-09-25T08:29:06","slug":"dc-security-reliability","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/products-and-services\/colocation\/dc-security-reliability\/","title":{"rendered":"Colocation: Data Centre Security and Reliability"},"content":{"rendered":"

Our motto of Trusted in Hosting<\/strong> drives all that we do at xneelo.\u00a0<\/span><\/p>\n

Our data centre infrastructure and environment have been carefully considered and the following measures are in place to provide a trustworthy home for your Colocation servers:<\/p>\n

Location<\/b><\/h2>\n

We house servers in data centres across two locations: Samrand (Gauteng) and Cape Town. Colocation hosting is only offered in our Samrand facility.<\/span><\/p>\n

Our Data Centre Park in Samrand is our default hosting location. The facility is not in a direct flight path or low lying area and is centrally located between Johannesburg and Pretoria with a major power substation close by. A geotechnical audit has been done to ensure ground stability.<\/span><\/p>\n

Physical security<\/b><\/h2>\n

We leverage technology to provide comprehensive perimeter, building and access control security to ensure a safe environment.<\/span><\/p>\n

The perimeter fence is backed by high voltage barriers, supported by the latest video surveillance technology and response systems.<\/span><\/p>\n

All access zones inside and outside the data centre, including racks, are monitored by video surveillance.<\/span><\/p>\n

Access to the data centre is controlled by biometric access control systems and progressive access control policies that allow unattended access to authorised visitors.<\/span><\/p>\n

Onsite security personnel are on site 24×7 to ensure the wellbeing and safety of our visitors. <\/span><\/p>\n

Colocation customers have 24\/7 <\/span>unattended access<\/span><\/a> to their rack and a unique pin to each of their racks.<\/span><\/p>\n

Fire prevention<\/b><\/h2>\n

The facility is custom-designed for low fire risk, with a Very Early Smoke Detection Apparatus (VESDA) installed to trigger alarms at even the slightest hint of smoke particles. <\/span><\/p>\n

There are no flammable materials present in the \u2018white space\u2019 in the Data Centre and all cabling is fire-retardant. <\/span><\/p>\n

Power outages<\/b><\/h2>\n

An 11kV power supply from the municipal power utility energises a fault-tolerant, medium-voltage ring that powers two separate low-voltage 2MVA energy centres. These A- and B feeds power mission-critical infrastructure such as IT load, air conditioning, security systems and emergency lighting. They provide seamless electrical failover with their own emergency backup power systems in the event of a power failure.<\/span><\/p>\n

We have on-site fuel storage sufficient to run our generators for 3 days continuously. Our UPSs provide always-on power, with a battery standby time of 30 minutes.<\/span><\/p>\n

Since the opening of the data centre in 2013:<\/span><\/p>\n