We strive to provide products and services of the highest quality, and to resolve issues and concerns as quickly as possible.<\/p>\n
If you are dissatisfied with our products or service, please contact us<\/a> to raise your concern with our Customer Support Team.<\/span><\/p>\n If you are still dissatisfied, your complaint can be escalated to our Customer Services Manager via email to complaints@xneelo.com<\/a> or live chat<\/a>.<\/p>\n","protected":false,"plain":"We strive to provide products and services of the highest quality, and to resolve issues and concerns as quickly as possible.\r\n We strive to provide products and services of the highest quality. If you are dissatisfied, contact us to lodge or escalate your complaint. Here’s how:<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[205],"tags":[20624,20621,20618,20615,19490],"topics":[],"class_list":["post-21499","post","type-post","status-publish","format-standard","hentry","category-products-and-services","tag-escalation-procedure","tag-escalation","tag-complain","tag-complaint","tag-how-to-lodge-a-complaint"],"acf":[],"additional_meta":{"category_title":[{"term_id":205,"name":"Products and Services","slug":"products-and-services","term_group":0,"term_taxonomy_id":205,"taxonomy":"category","description":"Products and Services provided by xneelo","parent":0,"count":93,"filter":"raw","term_order":"98","cat_ID":205,"category_count":93,"category_description":"Products and Services provided by xneelo","cat_name":"Products and Services","category_nicename":"products-and-services","category_parent":0}],"tag_title":[{"term_id":20624,"name":"escalation procedure","slug":"escalation-procedure","term_group":0,"term_taxonomy_id":20624,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1302"},{"term_id":20621,"name":"escalation","slug":"escalation","term_group":0,"term_taxonomy_id":20621,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1303"},{"term_id":20618,"name":"complain","slug":"complain","term_group":0,"term_taxonomy_id":20618,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1304"},{"term_id":20615,"name":"complaint","slug":"complaint","term_group":0,"term_taxonomy_id":20615,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1305"},{"term_id":19490,"name":"How to lodge a complaint","slug":"how-to-lodge-a-complaint","term_group":0,"term_taxonomy_id":19490,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1678"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/21499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=21499"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/21499\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=21499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=21499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=21499"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=21499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Complaints escalation procedure<\/h2>\r\nIf you are dissatisfied with our products or service, please contact us<\/a> to raise your concern with our Customer Support Team.<\/span>\r\n\r\nIf you are still dissatisfied, your complaint can be escalated to our Customer Services Manager via email to complaints@xneelo.com<\/a> or live chat<\/a>."},"excerpt":{"rendered":"