{"id":21645,"date":"2018-08-07T12:29:00","date_gmt":"2018-08-07T10:29:00","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=21645"},"modified":"2025-03-24T15:59:36","modified_gmt":"2025-03-24T13:59:36","slug":"website-cleaning-services","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/website-cleaning-services\/","title":{"rendered":"Website cleaning services"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">There are times when specialist website cleaning services are needed\u00a0\u2013 and usually these are unplanned, such as<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cleaning of <strong>hacked websites<\/strong> (often used to send spam)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assistance in <strong>reducing disk overusage<\/strong> (often related to unused mailboxes)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Troubleshooting unexpectedly<strong> high server\/website load<\/strong> (often related to bot indexing or unexpected processes abusing server resources)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you are notified by us about one of these problems on your website or server, you may need emergency help from a specialist. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our technical support teams will provide you with some of the technical details of the problem via email. As this relates to your website content and maintenance, further investigation and assistance fall outside the scope of our services. You (or your web developer) will need to perform the necessary maintenance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some specialist services that may be helpful:<\/span><\/p>\n<h2>Online services for cleaning hacked websites<\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.wordfence.com\/wordfence-site-cleanings\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Wordfence<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/sucuri.net\/website-security-platform\/malware-removal\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Sucuri<\/span><\/a><\/li>\n<\/ul>\n","protected":false,"plain":"<span >There are times when specialist website cleaning services are needed\u00a0\u2013 and usually these are unplanned, such as<\/span>\r\n<ul>\r\n \t<li ><span >Cleaning of <strong>hacked websites<\/strong> (often used to send spam)<\/span><\/li>\r\n \t<li ><span >Assistance in <strong>reducing disk overusage<\/strong> (often related to unused mailboxes)<\/span><\/li>\r\n \t<li ><span >Troubleshooting unexpectedly<strong> high server\/website load<\/strong> (often related to bot indexing or unexpected processes abusing server resources)<\/span><\/li>\r\n<\/ul>\r\n<span >If you are notified by us about one of these problems on your website or server, you may need emergency help from a specialist. <\/span>\r\n\r\n<span >Our technical support teams will provide you with some of the technical details of the problem via email. As this relates to your website content and maintenance, further investigation and assistance fall outside the scope of our services. You (or your web developer) will need to perform the necessary maintenance.<\/span>\r\n\r\n<span >Here are some specialist services that may be helpful:<\/span>\r\n<h2>Online services for cleaning hacked websites<\/h2>\r\n<ul>\r\n \t<li ><a href=\"https:\/\/www.wordfence.com\/wordfence-site-cleanings\/\" target=\"_blank\" rel=\"noopener\"><span >Wordfence<\/span><\/a><\/li>\r\n \t<li ><a href=\"https:\/\/sucuri.net\/website-security-platform\/malware-removal\" target=\"_blank\" rel=\"noopener\"><span >Sucuri<\/span><\/a><\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>Sometimes specialist website cleaning services are needed &#8211; e.g. cleaning of hacked websites, reducing disk over usage or troubleshooting high website load.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[166],"tags":[19131,19134,19137,17000],"topics":[],"class_list":["post-21645","post","type-post","status-publish","format-standard","hentry","category-website","tag-website-cleaning-services","tag-hacked-website","tag-web-designer","tag-web-developer"],"acf":[],"additional_meta":{"category_title":[{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":19131,"name":"Website cleaning services","slug":"website-cleaning-services","term_group":0,"term_taxonomy_id":19131,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1759"},{"term_id":19134,"name":"hacked website","slug":"hacked-website","term_group":0,"term_taxonomy_id":19134,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"1760"},{"term_id":19137,"name":"web designer","slug":"web-designer","term_group":0,"term_taxonomy_id":19137,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"1761"},{"term_id":17000,"name":"web developer","slug":"web-developer","term_group":0,"term_taxonomy_id":17000,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2452"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/21645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=21645"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/21645\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=21645"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=21645"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=21645"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=21645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}