{"id":2207,"date":"2009-08-18T10:35:55","date_gmt":"2009-08-18T10:35:55","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2207"},"modified":"2026-01-30T09:50:45","modified_gmt":"2026-01-30T07:50:45","slug":"ftp-users","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/ftp-users\/","title":{"rendered":"How to manage FTP Users via konsoleH"},"content":{"rendered":"<p>The <b>FTP Users tool in<\/b>\u00a0konsoleH allows you to create multiple FTP users for a single Web hosting account. You can give access to specific FTP directories of your website to different users so that you can control who can publish content on specific areas of your website.<\/p>\n<p>The quota of FTP Users varies per hosting package:<\/p>\n<ul>\n<li>Basic: 1<\/li>\n<li>Standard: 3<\/li>\n<li>Advanced: 7<\/li>\n<li>Master: 15<\/li>\n<\/ul>\n<p>FTP accounts can reference any path within the <strong>public_html<\/strong> directory (publicly viewable folder) of the hosting account. Users will only have access to the specific directories as specified in the FTP Users tool.<\/p>\n<h2>Manage your FTP users via konsoleH:<\/h2>\n<div id=\"action_points\">\n<ol>\n<li><strong>Browse<\/strong> to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and log in\u00a0at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Admin or Domain level<\/a><\/li>\n<li>If Admin level: Select or search for a domain name in the <b>Hosting Service<\/b>\u00a0tab<\/li>\n<li>Select <b>Manage Service<\/b><strong>s\u00a0&gt; Configuration<\/strong> on the left-hand menu<\/li>\n<li>Click <b>FTP Users<\/b><\/li>\n<li>Add, edit or delete FTP accounts.\u00a0<strong>NB:<\/strong> Keep a record of passwords as they will not be displayed or accessible later.<\/li>\n<li>Use the dropdown arrow to select the <strong>FTP folder<\/strong> authorised for that user. The default <strong>\/public_html\/\u00a0<\/strong>allows access to all web content<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-FTP-users2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-20536\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-FTP-users2.png\" alt=\"\" width=\"2042\" height=\"684\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-FTP-users2.png 2042w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-FTP-users2-300x100.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-FTP-users2-1024x343.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-FTP-users2-768x257.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-FTP-users2-1536x515.png 1536w\" sizes=\"auto, (max-width: 2042px) 100vw, 2042px\" \/><\/a><\/li>\n<\/ol>\n<\/div>\n<p>Important notes:<\/p>\n<ul>\n<li>Should you change the password of the <strong>main FTP user, the password used to log into konsoleH at Domain level will also change<\/strong> accordingly for the relevant hosting account.<\/li>\n<li>FTP users can only be created to provide access within the <strong>public_html<\/strong> directory and not within the <strong>home<\/strong> directory (not public viewable). Providing access to the <strong>home<\/strong> directory could pose a security risk and put the stability of your email accounts in jeopardy.<\/li>\n<li>The <strong>FTP login<\/strong>\/username is <strong>not customizable<\/strong>. Each new user directory will be given a standardized FTP login\/username in the format <em>example_0, example_1, example_2.\u00a0<\/em><\/li>\n<li>The <strong>FTP password<\/strong> is customizable. Although an auto-generated password will be provided, you may enter a different password.<\/li>\n<\/ul>\n","protected":false,"plain":"The <b>FTP Users tool in<\/b>\u00a0konsoleH allows you to create multiple FTP users for a single Web hosting account. You can give access to specific FTP directories of your website to different users so that you can control who can publish content on specific areas of your website.\r\n\r\nThe quota of FTP Users varies per hosting package:\r\n<ul>\r\n \t<li>Basic: 1<\/li>\r\n \t<li>Standard: 3<\/li>\r\n \t<li>Advanced: 7<\/li>\r\n \t<li>Master: 15<\/li>\r\n<\/ul>\r\nFTP accounts can reference any path within the <strong>public_html<\/strong> directory (publicly viewable folder) of the hosting account. Users will only have access to the specific directories as specified in the FTP Users tool.\r\n<h2>Manage your FTP users via konsoleH:<\/h2>\r\n<div id=\"action_points\">\r\n<ol>\r\n \t<li><strong>Browse<\/strong> to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and log in\u00a0at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener noreferrer\">Admin or Domain level<\/a><\/li>\r\n \t<li>If Admin level: Select or search for a domain name in the <b>Hosting Service<\/b>\u00a0tab<\/li>\r\n \t<li>Select <b>Manage Service<\/b><strong>s\u00a0&gt; Configuration<\/strong> on the left-hand menu<\/li>\r\n \t<li>Click <b>FTP Users<\/b><\/li>\r\n \t<li>Add, edit or delete FTP accounts.\u00a0<strong>NB:<\/strong> Keep a record of passwords as they will not be displayed or accessible later.<\/li>\r\n \t<li>Use the dropdown arrow to select the <strong>FTP folder<\/strong> authorised for that user. The default <strong>\/public_html\/\u00a0<\/strong>allows access to all web content<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-FTP-users2.png\"><img class=\"alignnone size-full wp-image-20536\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-FTP-users2.png\" alt=\"\" width=\"2042\" height=\"684\" \/><\/a><\/li>\r\n<\/ol>\r\n<\/div>\r\nImportant notes:\r\n<ul>\r\n \t<li>Should you change the password of the <strong>main FTP user, the password used to log into konsoleH at Domain level will also change<\/strong> accordingly for the relevant hosting account.<\/li>\r\n \t<li>FTP users can only be created to provide access within the <strong>public_html<\/strong> directory and not within the <strong>home<\/strong> directory (not public viewable). Providing access to the <strong>home<\/strong> directory could pose a security risk and put the stability of your email accounts in jeopardy.<\/li>\r\n \t<li>The <strong>FTP login<\/strong>\/username is <strong>not customizable<\/strong>. Each new user directory will be given a standardized FTP login\/username in the format <em>example_0, example_1, example_2.\u00a0<\/em><\/li>\r\n \t<li>The <strong>FTP password<\/strong> is customizable. Although an auto-generated password will be provided, you may enter a different password.<\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>The FTP Users tool\u00a0(available on Standard accounts or higher) allows you to create multiple FTP users for a single Web hosting account.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[178,168,166],"tags":[10290,10292,10294],"topics":[10403],"class_list":["post-2207","post","type-post","status-publish","format-standard","hentry","category-ftp","category-managing-website","category-website","tag-create-ftp-users","tag-add-ftp-user","tag-ftp-account","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":178,"name":"FTP","slug":"ftp","term_group":0,"term_taxonomy_id":178,"taxonomy":"category","description":"Using FTP to upload files","parent":168,"count":14,"filter":"raw","term_order":"73","cat_ID":178,"category_count":14,"category_description":"Using FTP to upload files","cat_name":"FTP","category_nicename":"ftp","category_parent":168},{"term_id":168,"name":"Managing your Website","slug":"managing-website","term_group":0,"term_taxonomy_id":168,"taxonomy":"category","description":"Managing your Website","parent":166,"count":52,"filter":"raw","term_order":"83","cat_ID":168,"category_count":52,"category_description":"Managing your Website","cat_name":"Managing your Website","category_nicename":"managing-website","category_parent":166},{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":10290,"name":"create ftp users","slug":"create-ftp-users","term_group":0,"term_taxonomy_id":10290,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2904"},{"term_id":10292,"name":"add ftp user","slug":"add-ftp-user","term_group":0,"term_taxonomy_id":10292,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2926"},{"term_id":10294,"name":"ftp account","slug":"ftp-account","term_group":0,"term_taxonomy_id":10294,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2952"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2207"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2207\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2207"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2207"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2207"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}