{"id":2211,"date":"2018-08-07T12:28:34","date_gmt":"2018-08-07T10:28:34","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2211"},"modified":"2026-01-30T09:53:31","modified_gmt":"2026-01-30T07:53:31","slug":"cancel-hosting-delete-domain","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/domains\/cancel-hosting-delete-domain\/","title":{"rendered":"How to cancel your hosting and delete the domain via konsoleH"},"content":{"rendered":"<p>The <strong>Hosting Services tab <\/strong>on<strong> konsoleH<\/strong> allows you to manage your hosting services and domains, including cancellations.<\/p>\n<ul>\n<li>You will need\u00a0to re-allocate or cancel any active <strong>Parked<\/strong> or <strong>Multiple domains<\/strong> listed on the main account before canceling the main account. To re-allocate a Parked or Multiple domain, please <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a>.<\/li>\n<li>When cancelling a <strong>hosting<\/strong> package, the associated\u00a0<strong>domain<\/strong> can be\n<ul>\n<li><strong>deleted<\/strong> (as described below),<\/li>\n<li><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/cancel-hosting-registration-only\/\" target=\"_blank\" rel=\"noopener noreferrer\">remain registered<\/a> without a hosting account (knows as Registration Only), or<\/li>\n<li>be <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/cancel-hosting-transfer-domain\/\" target=\"_blank\" rel=\"noopener noreferrer\">transferred<\/a> to another hosting provider.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>How to cancel your hosting package and domain<\/h2>\n<div id=\"action_points\">\n<ol>\n<li><strong>Browse<\/strong> to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and log in at <strong><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\">Admin level<\/a>\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-15443\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"kh-login-wide\" width=\"2082\" height=\"689\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png 2082w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-300x99.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1024x339.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-768x254.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1536x508.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-2048x678.png 2048w\" sizes=\"auto, (max-width: 2082px) 100vw, 2082px\" \/><\/a><\/strong><\/li>\n<li>Search for and select the domain name that you wish to cancel in the <strong>Hosting Services<\/strong> tab<\/li>\n<li>From the lefthand menu, select <b>Manage Services &gt; Package Admin &gt; Manage Terminations <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-27804\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee.png\" alt=\"\" width=\"2534\" height=\"648\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee.png 2534w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee-300x77.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee-1024x262.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee-768x196.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee-1536x393.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee-2048x524.png 2048w\" sizes=\"auto, (max-width: 2534px) 100vw, 2534px\" \/><\/b><\/li>\n<li><b>Confirm <\/b>the note: <em>Cancelling this hosting package will remove all DNS pointing configured for the domain<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-27813\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate.png\" alt=\"\" width=\"1690\" height=\"674\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate.png 1690w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate-300x120.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate-1024x408.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate-768x306.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate-1536x613.png 1536w\" sizes=\"auto, (max-width: 1690px) 100vw, 1690px\" \/><\/em><\/li>\n<li>Select <b>Terminate hosting and domain<\/b>\u00a0from the dropdown box\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-15653\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options.png\" alt=\"kh-terminate-options\" width=\"1630\" height=\"500\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options.png 1630w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options-300x92.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options-1024x314.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options-768x236.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options-1536x471.png 1536w\" sizes=\"auto, (max-width: 1630px) 100vw, 1630px\" \/><\/a><\/li>\n<li>Select a <strong>reason<\/strong> for cancelling your package from the dropdown list<\/li>\n<li>If \u2018<strong>Other<\/strong>\u2019 is selected, please provide your reasons before proceeding to the next screen<\/li>\n<li>The <strong>date<\/strong>\u00a0on which\u00a0your package will be deleted from our server will be displayed on the screen. This date will be <strong>30 days<\/strong> after you\u2019ve requested cancellation.<\/li>\n<\/ol>\n<\/div>\n<p>The domain will be deleted with the Registry on the next renewal\/expiry date.<\/p>\n<h3><b style=\"font-size: 16px; line-height: 1.5;\">Important<\/b><\/h3>\n<ul>\n<li>Ensure that you have a <strong>copy of your website content and email<\/strong> as it will be deleted from our servers 30 days after you have submitted the cancellation.<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">xneelo carries a <strong>30-day cancellation notice period<\/strong>. You will be liable for a final month of hosting fees following your cancellation notice as the service remains active for a final 30 days.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If you are a cash customer and have settled hosting for 12 months in advance, a refund will be calculated taking the final one-month hosting fees into account. <\/span><\/li>\n<\/ul>\n<p>We\u00a0are committed to providing superior service levels. Providing xneelo with your reason(s) for cancelling\u00a0a package will assist us in improving our service. We would greatly appreciate your feedback.<\/p>\n","protected":false,"plain":"The <strong>Hosting Services tab <\/strong>on<strong> konsoleH<\/strong> allows you to manage your hosting services and domains, including cancellations.\r\n<ul>\r\n \t<li>You will need\u00a0to re-allocate or cancel any active <strong>Parked<\/strong> or <strong>Multiple domains<\/strong> listed on the main account before canceling the main account. To re-allocate a Parked or Multiple domain, please <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a>.<\/li>\r\n \t<li>When cancelling a <strong>hosting<\/strong> package, the associated\u00a0<strong>domain<\/strong> can be\r\n<ul>\r\n \t<li><strong>deleted<\/strong> (as described below),<\/li>\r\n \t<li><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/cancel-hosting-registration-only\/\" target=\"_blank\" rel=\"noopener noreferrer\">remain registered<\/a> without a hosting account (knows as Registration Only), or<\/li>\r\n \t<li>be <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/cancel-hosting-transfer-domain\/\" target=\"_blank\" rel=\"noopener noreferrer\">transferred<\/a> to another hosting provider.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h2>How to cancel your hosting package and domain<\/h2>\r\n<div id=\"action_points\">\r\n<ol>\r\n \t<li><strong>Browse<\/strong> to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and log in at <strong><a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\">Admin level<\/a>\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\"><img class=\"alignnone size-full wp-image-15443\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"kh-login-wide\" width=\"2082\" height=\"689\" \/><\/a><\/strong><\/li>\r\n \t<li>Search for and select the domain name that you wish to cancel in the <strong>Hosting Services<\/strong> tab<\/li>\r\n \t<li>From the lefthand menu, select <b>Manage Services &gt; Package Admin &gt; Manage Terminations <img class=\"alignnone size-full wp-image-27804\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee.png\" alt=\"\" width=\"2534\" height=\"648\" \/><\/b><\/li>\r\n \t<li><b>Confirm <\/b>the note: <em>Cancelling this hosting package will remove all DNS pointing configured for the domain<img class=\"alignnone size-full wp-image-27813\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate.png\" alt=\"\" width=\"1690\" height=\"674\" \/><\/em><\/li>\r\n \t<li>Select <b>Terminate hosting and domain<\/b>\u00a0from the dropdown box\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options.png\"><img class=\"alignnone size-full wp-image-15653\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options.png\" alt=\"kh-terminate-options\" width=\"1630\" height=\"500\" \/><\/a><\/li>\r\n \t<li>Select a <strong>reason<\/strong> for cancelling your package from the dropdown list<\/li>\r\n \t<li>If \u2018<strong>Other<\/strong>\u2019 is selected, please provide your reasons before proceeding to the next screen<\/li>\r\n \t<li>The <strong>date<\/strong>\u00a0on which\u00a0your package will be deleted from our server will be displayed on the screen. This date will be <strong>30 days<\/strong> after you\u2019ve requested cancellation.<\/li>\r\n<\/ol>\r\n<\/div>\r\nThe domain will be deleted with the Registry on the next renewal\/expiry date.\r\n<h3><b >Important<\/b><\/h3>\r\n<ul>\r\n \t<li>Ensure that you have a <strong>copy of your website content and email<\/strong> as it will be deleted from our servers 30 days after you have submitted the cancellation.<\/li>\r\n \t<li ><span >xneelo carries a <strong>30-day cancellation notice period<\/strong>. You will be liable for a final month of hosting fees following your cancellation notice as the service remains active for a final 30 days.<\/span><\/li>\r\n \t<li ><span >If you are a cash customer and have settled hosting for 12 months in advance, a refund will be calculated taking the final one-month hosting fees into account. <\/span><\/li>\r\n<\/ul>\r\nWe\u00a0are committed to providing superior service levels. Providing xneelo with your reason(s) for cancelling\u00a0a package will assist us in improving our service. We would greatly appreciate your feedback."},"excerpt":{"rendered":"<p>The Hosting Services tab on konsoleH allows you to manage your xneelo hosting services and domains, including cancellations.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[155],"tags":[18384,18387,18390,18381,17688,16603,403],"topics":[10403],"class_list":["post-2211","post","type-post","status-publish","format-standard","hentry","category-domains","tag-delete-hosting","tag-cancel-web-hosting","tag-delete-domain-name","tag-how-to-cancel-your-hosting-and-delete-the-domain","tag-cancel-domain-name","tag-cancel-hosting","tag-delete-domain","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":155,"name":"Domains","slug":"domains","term_group":0,"term_taxonomy_id":155,"taxonomy":"category","description":"Registering and Transferring Domains ","parent":0,"count":73,"filter":"raw","term_order":"61","cat_ID":155,"category_count":73,"category_description":"Registering and Transferring Domains ","cat_name":"Domains","category_nicename":"domains","category_parent":0}],"tag_title":[{"term_id":18384,"name":"delete hosting","slug":"delete-hosting","term_group":0,"term_taxonomy_id":18384,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw","term_order":"1994"},{"term_id":18387,"name":"cancel web hosting","slug":"cancel-web-hosting","term_group":0,"term_taxonomy_id":18387,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1995"},{"term_id":18390,"name":"delete domain name","slug":"delete-domain-name","term_group":0,"term_taxonomy_id":18390,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1996"},{"term_id":18381,"name":"How to cancel your hosting and delete the domain","slug":"how-to-cancel-your-hosting-and-delete-the-domain","term_group":0,"term_taxonomy_id":18381,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1997"},{"term_id":17688,"name":"cancel domain name","slug":"cancel-domain-name","term_group":0,"term_taxonomy_id":17688,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2221"},{"term_id":16603,"name":"cancel hosting","slug":"cancel-hosting","term_group":0,"term_taxonomy_id":16603,"taxonomy":"post_tag","description":"","parent":0,"count":9,"filter":"raw","term_order":"2559"},{"term_id":403,"name":"delete domain","slug":"delete-domain","term_group":0,"term_taxonomy_id":403,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2883"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2211"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2211\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2211"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}