{"id":2215,"date":"2018-08-07T12:28:34","date_gmt":"2018-08-07T10:28:34","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2215"},"modified":"2026-01-30T09:57:15","modified_gmt":"2026-01-30T07:57:15","slug":"cancel-hosting-registration-only","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/cancel-hosting-registration-only\/","title":{"rendered":"How to cancel your hosting but keep the domain via konsoleH"},"content":{"rendered":"<p>Managing your services with xneelo, including cancellations, is done via your konsoleH control panel.<\/p>\n<p>When cancelling a hosting package, the associated domain can remain registered through xneelo (as described below); the domain can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-cancel-a-domain-name-in-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener noreferrer\">deleted<\/a>, or the domain can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/cancel-hosting-transfer-domain\/\" target=\"_blank\" rel=\"noopener noreferrer\">transferred<\/a>\u00a0\u00a0away to another service provider.<\/p>\n<p>To cancel your <strong>hosting<\/strong> package, but keep your\u00a0<strong>domain<\/strong>\u00a0name registered with xneelo:<\/p>\n<div id=\"action_points\">\n<ol>\n<li><strong>Browse<\/strong> to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and <strong>log in<\/strong> at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\">Admin level<\/a>\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-15443\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"kh-login-wide\" width=\"2082\" height=\"689\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png 2082w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-300x99.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1024x339.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-768x254.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1536x508.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-2048x678.png 2048w\" sizes=\"auto, (max-width: 2082px) 100vw, 2082px\" \/><\/a><\/li>\n<li>Search for and select a domain name in the <b>Hosting Services<\/b>\u00a0tab<\/li>\n<li>In the lefthand menu, select <b>Manage Services\u00a0&gt;\u00a0Package Admin &gt; Manage terminations <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-27804\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee.png\" alt=\"\" width=\"2534\" height=\"648\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee.png 2534w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee-300x77.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee-1024x262.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee-768x196.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee-1536x393.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee-2048x524.png 2048w\" sizes=\"auto, (max-width: 2534px) 100vw, 2534px\" \/><\/b><\/li>\n<li>Select <strong>Confirm <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-27813\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate.png\" alt=\"\" width=\"1690\" height=\"674\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate.png 1690w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate-300x120.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate-1024x408.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate-768x306.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate-1536x613.png 1536w\" sizes=\"auto, (max-width: 1690px) 100vw, 1690px\" \/><\/strong><\/li>\n<li>Select <b>Terminate hosting but keep domain<\/b>\u00a0from the dropdown box\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-15653\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options.png\" alt=\"kh-terminate-options\" width=\"1630\" height=\"500\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options.png 1630w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options-300x92.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options-1024x314.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options-768x236.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options-1536x471.png 1536w\" sizes=\"auto, (max-width: 1630px) 100vw, 1630px\" \/><\/a><\/li>\n<li>A confirmation screen will confirm that your hosting package has been scheduled to be downgraded to a <strong>\u2018Domain Registration\u2019<\/strong>\u00a0in\u00a0<strong>30 days.<\/strong><\/li>\n<\/ol>\n<\/div>\n<p>Important:<\/p>\n<ul>\n<li>Ensure that you have a <strong>copy of your website content and email<\/strong> as it will be deleted from our servers 30 days after submitting your cancellation via konsoleH.<\/li>\n<li>xneelo remains committed to providing superior service levels. Providing xneelo with your reason(s) for cancelling a package will assist us in improving our service. We would greatly appreciate your feedback.<\/li>\n<\/ul>\n","protected":false,"plain":"Managing your services with xneelo, including cancellations, is done via your konsoleH control panel.\r\n\r\nWhen cancelling a hosting package, the associated domain can remain registered through xneelo (as described below); the domain can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-cancel-a-domain-name-in-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener noreferrer\">deleted<\/a>, or the domain can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/domains\/cancel-hosting-transfer-domain\/\" target=\"_blank\" rel=\"noopener noreferrer\">transferred<\/a>\u00a0\u00a0away to another service provider.\r\n\r\nTo cancel your <strong>hosting<\/strong> package, but keep your\u00a0<strong>domain<\/strong>\u00a0name registered with xneelo:\r\n<div id=\"action_points\">\r\n<ol>\r\n \t<li><strong>Browse<\/strong> to <strong><a href=\"http:\/\/secure.konsoleh.co.za\" target=\"_blank\" rel=\"noopener noreferrer\">konsoleH<\/a><\/strong> and <strong>log in<\/strong> at <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\">Admin level<\/a>\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\"><img class=\"alignnone size-full wp-image-15443\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"kh-login-wide\" width=\"2082\" height=\"689\" \/><\/a><\/li>\r\n \t<li>Search for and select a domain name in the <b>Hosting Services<\/b>\u00a0tab<\/li>\r\n \t<li>In the lefthand menu, select <b>Manage Services\u00a0&gt;\u00a0Package Admin &gt; Manage terminations <img class=\"alignnone size-full wp-image-27804\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/transferxnee.png\" alt=\"\" width=\"2534\" height=\"648\" \/><\/b><\/li>\r\n \t<li>Select <strong>Confirm <img class=\"alignnone size-full wp-image-27813\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/xneeloterminate.png\" alt=\"\" width=\"1690\" height=\"674\" \/><\/strong><\/li>\r\n \t<li>Select <b>Terminate hosting but keep domain<\/b>\u00a0from the dropdown box\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options.png\"><img class=\"alignnone size-full wp-image-15653\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-terminate-options.png\" alt=\"kh-terminate-options\" width=\"1630\" height=\"500\" \/><\/a><\/li>\r\n \t<li>A confirmation screen will confirm that your hosting package has been scheduled to be downgraded to a <strong>\u2018Domain Registration\u2019<\/strong>\u00a0in\u00a0<strong>30 days.<\/strong><\/li>\r\n<\/ol>\r\n<\/div>\r\nImportant:\r\n<ul>\r\n \t<li>Ensure that you have a <strong>copy of your website content and email<\/strong> as it will be deleted from our servers 30 days after submitting your cancellation via konsoleH.<\/li>\r\n \t<li>xneelo remains committed to providing superior service levels. Providing xneelo with your reason(s) for cancelling a package will assist us in improving our service. We would greatly appreciate your feedback.<\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>Management of your xneelo services is done via konsoleH. On cancelling hosting, the domain can be deleted, remain registered or be transferred away.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189],"tags":[18414,18417,18420,18411,18384],"topics":[10403],"class_list":["post-2215","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","tag-how-to-cancel-your-hosting-but-keep-the-domain","tag-delete-package","tag-keep-domain","tag-cancel-hosting-package","tag-delete-hosting","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0}],"tag_title":[{"term_id":18414,"name":"How to cancel your hosting but keep the domain","slug":"how-to-cancel-your-hosting-but-keep-the-domain","term_group":0,"term_taxonomy_id":18414,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1994"},{"term_id":18417,"name":"delete package","slug":"delete-package","term_group":0,"term_taxonomy_id":18417,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"1995"},{"term_id":18420,"name":"keep domain","slug":"keep-domain","term_group":0,"term_taxonomy_id":18420,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1996"},{"term_id":18411,"name":"cancel hosting package","slug":"cancel-hosting-package","term_group":0,"term_taxonomy_id":18411,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"1998"},{"term_id":18384,"name":"delete hosting","slug":"delete-hosting","term_group":0,"term_taxonomy_id":18384,"taxonomy":"post_tag","description":"","parent":0,"count":5,"filter":"raw","term_order":"2004"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2215"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2215\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2215"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}