{"id":2235,"date":"2009-08-18T10:59:57","date_gmt":"2009-08-18T08:59:57","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2235"},"modified":"2022-11-10T12:17:39","modified_gmt":"2022-11-10T10:17:39","slug":"refund-policy","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/refund-policy\/","title":{"rendered":"What is xneelo&#8217;s refund policy?"},"content":{"rendered":"<p>Customers may be entitled to a <b>refund<\/b> under the following circumstances:<\/p>\n<ul>\n<li>Cancellation of service<\/li>\n<li>Service credits issued<\/li>\n<li>Goodwill gestures<\/li>\n<li>Adjustments to invoices<\/li>\n<\/ul>\n<p>In the instance where a customer has paid in advance for their hosting service for more than one month:<\/p>\n<ul>\n<li>Should the customer cancel the service before the full invoice period is complete, we will refund the customer for the unused period, less the 30-day cancellation notice period\u00a0<b>and any third party costs incurred on behalf of the customer<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p>Refunds are issued in one of three ways and subject to the customer\u2019s payment method and payment interval:<\/p>\n<ul>\n<li>the hosting period (date of next invoice) will be extended, or<\/li>\n<li>a credit note is issued on the next invoice generated, or<\/li>\n<li>the customer account is credited via EFT (only applies to cancellations)<\/li>\n<\/ul>\n<p>The refund method applied remains at xneelo&#8217;s sole discretion.<\/p>\n","protected":false,"plain":"Customers may be entitled to a <b>refund<\/b> under the following circumstances:\n<ul>\n \t<li>Cancellation of service<\/li>\n \t<li>Service credits issued<\/li>\n \t<li>Goodwill gestures<\/li>\n \t<li>Adjustments to invoices<\/li>\n<\/ul>\nIn the instance where a customer has paid in advance for their hosting service for more than one month:\n<ul>\n \t<li>Should the customer cancel the service before the full invoice period is complete, we will refund the customer for the unused period, less the 30-day cancellation notice period\u00a0<b>and any third party costs incurred on behalf of the customer<\/b><span >.<\/span><\/li>\n<\/ul>\nRefunds are issued in one of three ways and subject to the customer\u2019s payment method and payment interval:\n<ul>\n \t<li>the hosting period (date of next invoice) will be extended, or<\/li>\n \t<li>a credit note is issued on the next invoice generated, or<\/li>\n \t<li>the customer account is credited via EFT (only applies to cancellations)<\/li>\n<\/ul>\nThe refund method applied remains at xneelo's sole discretion."},"excerpt":{"rendered":"<p>Customers may be entitled to a refund under specific circumstances. Find out more in this Help Centre article.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1763,2921,2927,17545,33174,1607","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,194],"tags":[],"topics":[11257],"class_list":["post-2235","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-faq-accounts-and-payments","topics-billing-queries"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0},{"term_id":194,"name":"FAQ about accounts and payments","slug":"faq-accounts-and-payments","term_group":0,"term_taxonomy_id":194,"taxonomy":"category","description":"Frequently asked question and answers about xneelo accounts and payments","parent":189,"count":14,"filter":"raw","term_order":"71","cat_ID":194,"category_count":14,"category_description":"Frequently asked question and answers about xneelo accounts and payments","cat_name":"FAQ about accounts and payments","category_nicename":"faq-accounts-and-payments","category_parent":189}],"tag_title":false},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2235"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2235\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2235"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2235"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2235"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}