{"id":22447,"date":"2018-08-23T20:44:48","date_gmt":"2018-08-23T18:44:48","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=22447"},"modified":"2025-03-25T16:52:24","modified_gmt":"2025-03-25T14:52:24","slug":"outlook-office365-troubleshoot","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-office365-troubleshoot\/","title":{"rendered":"Troubleshooting guide for Outlook 2016 &amp; Microsoft 365"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-22491 size-thumbnail alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/Outlook-office365-icon-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/Outlook-office365-icon-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/Outlook-office365-icon-300x300.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/Outlook-office365-icon.png 512w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>This guide will help you fix errors in the setup of an email account in Office 365 and if you have recently updated your account, in Outlook 2016. If you&#8217;re using an older version of Outlook 2016, please see this <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-2013-troubleshoot\/\" target=\"_blank\" rel=\"noopener\">guide<\/a>.<\/p>\n<p>To add a new mail account, refer to the\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/setup-email-outlook-365\/\" target=\"_blank\" rel=\"noopener noreferrer\">setup guide<\/a>\u00a0instead.<\/p>\n<p>\u2666 Replace <em>example.com<\/em> with your domain name<\/p>\n","protected":false,"plain":"<img class=\"wp-image-22491 size-thumbnail alignleft\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2018\/08\/Outlook-office365-icon-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/>This guide will help you fix errors in the setup of an email account in Office 365 and if you have recently updated your account, in Outlook 2016. If you're using an older version of Outlook 2016, please see this <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/outlook-2013-troubleshoot\/\" target=\"_blank\" rel=\"noopener\">guide<\/a>.\r\n\r\nTo add a new mail account, refer to the\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/setup-email-outlook-365\/\" target=\"_blank\" rel=\"noopener noreferrer\">setup guide<\/a>\u00a0instead.\r\n\r\n\u2666 Replace <em>example.com<\/em> with your domain name"},"excerpt":{"rendered":"<p>A step-by-step visual guide to troubleshoot your email setup in Outlook 2016 for Office 365. <\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[343,119,120,129],"tags":[18858,18861,18864,17093,2653],"topics":[11250],"class_list":["post-22447","post","type-post","status-publish","format-standard","hentry","category-troubleshooting-setup","category-email","category-mail-setup","category-outlook","tag-troubleshooting-guide-for-outlook-2016-microsoft-365","tag-troubleshoot-outlook","tag-check-settings","tag-email-settings","tag-office365","topics-outlook-mail"],"acf":[],"additional_meta":{"category_title":[{"term_id":343,"name":"Troubleshooting email setup","slug":"troubleshooting-setup","term_group":0,"term_taxonomy_id":343,"taxonomy":"category","description":"Troubleshooting errors in email setup","parent":120,"count":11,"filter":"raw","term_order":"43","cat_ID":343,"category_count":11,"category_description":"Troubleshooting errors in email setup","cat_name":"Troubleshooting email setup","category_nicename":"troubleshooting-setup","category_parent":120},{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119},{"term_id":129,"name":"Outlook","slug":"outlook","term_group":0,"term_taxonomy_id":129,"taxonomy":"category","description":"Outlook email setup guide","parent":120,"count":17,"filter":"raw","term_order":"93","cat_ID":129,"category_count":17,"category_description":"Outlook email setup guide","cat_name":"Outlook","category_nicename":"outlook","category_parent":120}],"tag_title":[{"term_id":18858,"name":"Troubleshooting guide for Outlook 2016 &amp; Microsoft 365","slug":"troubleshooting-guide-for-outlook-2016-microsoft-365","term_group":0,"term_taxonomy_id":18858,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1840"},{"term_id":18861,"name":"troubleshoot outlook","slug":"troubleshoot-outlook","term_group":0,"term_taxonomy_id":18861,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1841"},{"term_id":18864,"name":"check settings","slug":"check-settings","term_group":0,"term_taxonomy_id":18864,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1842"},{"term_id":17093,"name":"email settings","slug":"email-settings","term_group":0,"term_taxonomy_id":17093,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2411"},{"term_id":2653,"name":"office365","slug":"office365","term_group":0,"term_taxonomy_id":2653,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2945"}]},"featured_image_src":null,"author_info":{"display_name":"janine","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/janine\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/aa7eb245072caa276e9df6888f1456c90cbf5304bea0210152b08c26141c638e?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/22447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=22447"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/22447\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=22447"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=22447"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=22447"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=22447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}