{"id":22887,"date":"2018-09-27T15:48:26","date_gmt":"2018-09-27T13:48:26","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=22887"},"modified":"2025-02-21T12:10:21","modified_gmt":"2025-02-21T10:10:21","slug":"order-and-install-ssl-certificate","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/order-and-install-ssl-certificate\/","title":{"rendered":"How to order and install an SSL\/TLS certificate"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/activate-ssl\/\" target=\"_blank\" rel=\"noopener\">Let\u2019s Encrypt<\/a> SSL certificates are free and <strong>automatically included with all hosting packages<\/strong>. Activation of the SSL certificate is dependent on both @ and www A DNS records pointing to our server and will be installed once the DNS has fully propagated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are <strong>Domain Validation (DV)<\/strong> certificates that validate the domain name against registry records and offer the same validation and encryption as all other DV certificates, such as Thawte123 SSL.<\/span><\/p>\n<p>Let&#8217;s Encrypt is suitable for website and mail provided that your website and email are hosted by xneelo.<\/p>\n<p><span style=\"font-weight: 400;\">We don\u2019t offer <strong>Organisational Validation (OV)<\/strong> e.g. Thawte Web Server or <strong>Extended Validation (EV)<\/strong> certificates as the validation process is most efficiently achieved when you liaise directly with the Certification Authority.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You are welcome to order or renew any level of SSL certificate directly from your choice of the following Certification Authorities, and we will <strong>install the certificate<\/strong>\u00a0for you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Comodo<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Geotrust\/RapidSSL<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Godaddy<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Digicert<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Symantec<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Entrust<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">1. Contact us for your CSR<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A <strong>Certificate Signing Request (CSR)<\/strong> is an encrypted message that includes your specific information which you need to provide to the Certificate Authority (CA) to request your SSL\/TLS certificate.<\/span><\/p>\n<p><a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Email us<\/span><\/a><span style=\"font-weight: 400;\"> [Subject: SSL\/TLS \u2013 generate CSR for (domain name)] with the following information:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> Common name e.g. www.example.com (important: please confirm if this includes the wwws) or a subdomain<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Certificate Authority (CA) e.g. Thawte<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Certificate Type e.g. Thawte Web Server<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Correct domain ownership details must be used for the CSR generation. We require the following:<\/span>\n<ul>\n<li>Organisation: (NB. The full legal entity name)<\/li>\n<li>City:<\/li>\n<li>State\/Province:<\/li>\n<li>Country:<\/li>\n<li>Email:<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Note:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">This information needs to be correct or else your SSL certification will fail. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">This process applies to both new certificates and renewals.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We will mail you the CSR. \u00a0This looks like a block of random text.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">2. Order your certificate with your CA of choice<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Go to the website of your Certification Authority (CA) and order or renew your certificate online, making sure to provide the same details that you provided to us for your CSR.<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/www.thawte.com\/ssl\/\" target=\"_blank\" rel=\"noopener\">New Thawte SSL orders<\/a><\/li>\n<li><a href=\"https:\/\/www.thawte.com\/ssl\/web-server-ssl-certificates\/\" target=\"_blank\" rel=\"noopener\">Thawte SSL renewals<\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The final step will require you to copy and <strong>paste the CSR text<\/strong> into your application. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The CA will now contact you by telephone and\/or by email for authentication.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">3. Forward the certificate to us<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Once your certification is complete, your certificate will either be mailed to you or be available for download from the CA website.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Simply <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><strong>email the certificate to us<\/strong><\/a><\/span><span style=\"font-weight: 400;\"> [Subject: SSL\/TLS installation for (domain)] and we will install it on the webserver that hosts your website. Alternatively, you can <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/filezilla-ftp\/\" target=\"_blank\" rel=\"noopener\">upload the certificate to the server via FTP<\/a> and contact us to request the certificate renewal\/installation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A once-off setup fee applies for this manual installation.<\/span><\/p>\n","protected":false,"plain":"<span ><a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/activate-ssl\/\" target=\"_blank\" rel=\"noopener\">Let\u2019s Encrypt<\/a> SSL certificates are free and <strong>automatically included with all hosting packages<\/strong>. Activation of the SSL certificate is dependent on both @ and www A DNS records pointing to our server and will be installed once the DNS has fully propagated.<\/span>\r\n\r\n<span >These are <strong>Domain Validation (DV)<\/strong> certificates that validate the domain name against registry records and offer the same validation and encryption as all other DV certificates, such as Thawte123 SSL.<\/span>\r\n\r\nLet's Encrypt is suitable for website and mail provided that your website and email are hosted by xneelo.\r\n\r\n<span >We don\u2019t offer <strong>Organisational Validation (OV)<\/strong> e.g. Thawte Web Server or <strong>Extended Validation (EV)<\/strong> certificates as the validation process is most efficiently achieved when you liaise directly with the Certification Authority.<\/span>\r\n\r\n<span >You are welcome to order or renew any level of SSL certificate directly from your choice of the following Certification Authorities, and we will <strong>install the certificate<\/strong>\u00a0for you:<\/span>\r\n<ul>\r\n \t<li ><span >Comodo<\/span><\/li>\r\n \t<li ><span >Geotrust\/RapidSSL<\/span><\/li>\r\n \t<li ><span >Godaddy<\/span><\/li>\r\n \t<li ><span >Digicert<\/span><\/li>\r\n \t<li ><span >Symantec<\/span><\/li>\r\n \t<li ><span >Entrust<\/span><\/li>\r\n<\/ul>\r\n<h2><span >1. Contact us for your CSR<\/span><\/h2>\r\n<span >A <strong>Certificate Signing Request (CSR)<\/strong> is an encrypted message that includes your specific information which you need to provide to the Certificate Authority (CA) to request your SSL\/TLS certificate.<\/span>\r\n\r\n<a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><span >Email us<\/span><\/a><span > [Subject: SSL\/TLS \u2013 generate CSR for (domain name)] with the following information:<\/span>\r\n<ul>\r\n \t<li><span > Common name e.g. www.example.com (important: please confirm if this includes the wwws) or a subdomain<\/span><\/li>\r\n \t<li><span > Certificate Authority (CA) e.g. Thawte<\/span><\/li>\r\n \t<li><span > Certificate Type e.g. Thawte Web Server<\/span><\/li>\r\n \t<li><span > Correct domain ownership details must be used for the CSR generation. We require the following:<\/span>\r\n<ul>\r\n \t<li>Organisation: (NB. The full legal entity name)<\/li>\r\n \t<li>City:<\/li>\r\n \t<li>State\/Province:<\/li>\r\n \t<li>Country:<\/li>\r\n \t<li>Email:<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<span >Note:<\/span>\r\n<ul>\r\n \t<li ><span >This information needs to be correct or else your SSL certification will fail. <\/span><\/li>\r\n \t<li ><span >This process applies to both new certificates and renewals.<\/span><\/li>\r\n<\/ul>\r\n<span >We will mail you the CSR. \u00a0This looks like a block of random text.<\/span>\r\n<h2><span >2. Order your certificate with your CA of choice<\/span><\/h2>\r\n<span >Go to the website of your Certification Authority (CA) and order or renew your certificate online, making sure to provide the same details that you provided to us for your CSR.<\/span>\r\n<ul>\r\n \t<li><a href=\"https:\/\/www.thawte.com\/ssl\/\" target=\"_blank\" rel=\"noopener\">New Thawte SSL orders<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.thawte.com\/ssl\/web-server-ssl-certificates\/\" target=\"_blank\" rel=\"noopener\">Thawte SSL renewals<\/a><\/li>\r\n<\/ul>\r\n<span >The final step will require you to copy and <strong>paste the CSR text<\/strong> into your application. <\/span>\r\n\r\n<span >The CA will now contact you by telephone and\/or by email for authentication.<\/span>\r\n<h2><span >3. Forward the certificate to us<\/span><\/h2>\r\n<span >Once your certification is complete, your certificate will either be mailed to you or be available for download from the CA website.<\/span>\r\n\r\n<span >Simply <a href=\"https:\/\/xneelo.co.za\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><strong>email the certificate to us<\/strong><\/a><\/span><span > [Subject: SSL\/TLS installation for (domain)] and we will install it on the webserver that hosts your website. Alternatively, you can <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/filezilla-ftp\/\" target=\"_blank\" rel=\"noopener\">upload the certificate to the server via FTP<\/a> and contact us to request the certificate renewal\/installation.<\/span>\r\n\r\n<span >A once-off setup fee applies for this manual installation.<\/span>"},"excerpt":{"rendered":"<p>Xneelo offers free Let\u2019s Encrypt SSL certificates. This article explains how to order and install certificates from alternative Certification Authorities.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[166],"tags":[17135,17138,17141,17096,17090,267],"topics":[10377],"class_list":["post-22887","post","type-post","status-publish","format-standard","hentry","category-website","tag-thawte","tag-csr","tag-install-a-ssl-certificate","tag-ssl-for-mail","tag-ssl-tls","tag-ssl","topics-website-security"],"acf":[],"additional_meta":{"category_title":[{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":17135,"name":"thawte","slug":"thawte","term_group":0,"term_taxonomy_id":17135,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2407"},{"term_id":17138,"name":"csr","slug":"csr","term_group":0,"term_taxonomy_id":17138,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2408"},{"term_id":17141,"name":"install a ssl certificate","slug":"install-a-ssl-certificate","term_group":0,"term_taxonomy_id":17141,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2409"},{"term_id":17096,"name":"ssl for mail","slug":"ssl-for-mail","term_group":0,"term_taxonomy_id":17096,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2422"},{"term_id":17090,"name":"ssl\/tls","slug":"ssl-tls","term_group":0,"term_taxonomy_id":17090,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw","term_order":"2424"},{"term_id":267,"name":"ssl","slug":"ssl","term_group":0,"term_taxonomy_id":267,"taxonomy":"post_tag","description":"","parent":0,"count":14,"filter":"raw","term_order":"3021"}]},"featured_image_src":null,"author_info":{"display_name":"janine","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/janine\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/aa7eb245072caa276e9df6888f1456c90cbf5304bea0210152b08c26141c638e?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/22887","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=22887"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/22887\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=22887"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=22887"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=22887"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=22887"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}