{"id":2353,"date":"2009-08-18T11:21:00","date_gmt":"2009-08-18T09:21:00","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2353"},"modified":"2026-05-08T12:05:27","modified_gmt":"2026-05-08T10:05:27","slug":"create-mail","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/create-mail\/","title":{"rendered":"How to create a new email address via konsoleH"},"content":{"rendered":"\r\n<p>New <strong>email addresses\u00a0<\/strong>for your xneelo domain\u00a0can be either<strong> mailboxes<\/strong>\u00a0or<strong> mail aliases\u00a0<\/strong>(redirects) and are created via your konsoleH control panel.<\/p>\r\n<p>A <strong>mailbox<\/strong> is an independent email address with full functionality. Mail is stored on the server and adds to the disk space of the domain&#8217;s web hosting package. If a forwarder is added, mail will be delivered to both the mailbox and the forwarded address. An <strong>alias<\/strong> is an email address that is redirected to another email address \u2013 either on the same domain or to an external address.<\/p>\r\n\r\n\r\n\r\n<p>Once created, mailboxes can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-step-by-step-setup\/\" target=\"_blank\" rel=\"noreferrer noopener\">set up<\/a> on your desktop or mobile device in the mail programme\u00a0of your choice, or accessed online via <a href=\"https:\/\/webmail.konsoleh.co.za\/\" target=\"_blank\" rel=\"noreferrer noopener\">WebMail<\/a>.<\/p>\r\n<h2>Add an email address in konsoleH<\/h2>\r\n\r\n\r\n\r\n<ol>\r\n<li>Browse to <strong><a href=\"http:\/\/secure.konsoleh.co.za\">konsoleH<\/a><\/strong>\u00a0and <strong>log in<\/strong>. <a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-15443\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"kh-login-wide\" width=\"2082\" height=\"689\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png 2082w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-300x99.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1024x339.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-768x254.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-1536x508.png 1536w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide-2048x678.png 2048w\" sizes=\"auto, (max-width: 2082px) 100vw, 2082px\" \/><\/a><\/li>\r\n<li>If you have logged in on <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener\">Admin level<\/a>, select or search for the required domain name.<\/li>\r\n<li>Click <strong>Mail<\/strong>\u00a0from the left-hand menu &gt;\u00a0<strong>Manage Accounts<\/strong> under Mail.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/Screenshot-2024-03-06-at-15.42.34.png\" alt=\"Add mailbox\" width=\"190\" height=\"299\" class=\"alignnone  wp-image-39533\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/Screenshot-2024-03-06-at-15.42.34.png 400w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/Screenshot-2024-03-06-at-15.42.34-190x300.png 190w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/li>\r\n<li><span>The\u00a0<\/span><b>Mail Admin<\/b><span>\u00a0page displays all mailboxes and aliases for your domain.\u00a0<\/span><b>Webmaster<span>\u00a0<\/span><\/b><span>is the default mailbox for new hosting accounts and can be deleted if not required.\u00a0<\/span><\/li>\r\n<li>Click <strong>New Mailbox<\/strong> to create a new mail account or <strong>New Mail Alias<\/strong> to create a new email alias. <a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-add-mail2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-20435\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-add-mail2.png\" alt=\"\" width=\"1634\" height=\"562\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-add-mail2.png 1634w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-add-mail2-300x103.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-add-mail2-1024x352.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-add-mail2-768x264.png 768w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-add-mail2-1536x528.png 1536w\" sizes=\"auto, (max-width: 1634px) 100vw, 1634px\" \/><\/a><\/li>\r\n<li>Insert the relevant information:\r\n<ul>\r\n<li><strong>Username<\/strong> is the email address that you want to create<\/li>\r\n<li><strong>Password<\/strong> should be a secure combination of letters and numbers\u00a0 \u2013 use the strength bar for guidance<\/li>\r\n<li><strong>Verify<\/strong>\u00a0<strong>Password\u00a0<\/strong>by retyping it<\/li>\r\n<li><strong>Forward\u00a0<\/strong>is optional for mailboxes and compulsory for aliases \u2013 if you want to forward all incoming mail to an alternative address<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li>Click <strong>Add<\/strong>.<\/li>\r\n<li style=\"list-style-type: none;\">\u00a0<\/li>\r\n<\/ol>\r\n<h2>Note:<\/h2>\r\n<p>The <a title=\"Catchall mailbox\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/catchall-mailbox\/\"><strong>catch-all mailbox<\/strong><\/a> is <strong>disabled<\/strong> by default.\u00a0If you would like all stray emails addressed to any username at your domain to be forwarded to a single mailbox, then add an email address in the\u00a0<strong>Catch-all\u00a0email<\/strong> field.<\/p>\r\n<p>Now that the email account is created on the server, you need to <a title=\"Setup email client\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-step-by-step-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\">set up your email program<\/a> or client (eg. Microsoft Outlook, Mozilla Thunderbird) to connect to the server to send and receive your email. If you are in the process of transferring a domain to xneelo it is recommended that you setup the <a title=\"Setup email before transfer\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-domain-transfer\/\" target=\"_blank\" rel=\"noopener noreferrer\">email accounts before transfer.<\/a><\/p>\r\n<div id=\"action_points\">\u00a0<\/div>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><\/figure>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n","protected":false,"plain":"<!-- wp:paragraph -->\r\n<p>New <strong>email addresses\u00a0<\/strong>for your xneelo domain\u00a0can be either<strong> mailboxes<\/strong>\u00a0or<strong> mail aliases\u00a0<\/strong>(redirects) and are created via your konsoleH control panel.<\/p>\r\n<p>A <strong>mailbox<\/strong> is an independent email address with full functionality. Mail is stored on the server and adds to the disk space of the domain's web hosting package. If a forwarder is added, mail will be delivered to both the mailbox and the forwarded address. An <strong>alias<\/strong> is an email address that is redirected to another email address \u2013 either on the same domain or to an external address.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Once created, mailboxes can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-step-by-step-setup\/\" target=\"_blank\" rel=\"noreferrer noopener\">set up<\/a> on your desktop or mobile device in the mail programme\u00a0of your choice, or accessed online via <a href=\"https:\/\/webmail.konsoleh.co.za\/\" target=\"_blank\" rel=\"noreferrer noopener\">WebMail<\/a>.<\/p>\r\n<h2>Add an email address in konsoleH<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:html -->\r\n<ol>\r\n<li>Browse to <strong><a href=\"http:\/\/secure.konsoleh.co.za\">konsoleH<\/a><\/strong>\u00a0and <strong>log in<\/strong>. <a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\"><img class=\"alignnone size-full wp-image-15443\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/06\/kh-login-wide.png\" alt=\"kh-login-wide\" width=\"2082\" height=\"689\" \/><\/a><\/li>\r\n<li>If you have logged in on <a href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/konsoleh-access-levels\/\" target=\"_blank\" rel=\"noopener\">Admin level<\/a>, select or search for the required domain name.<\/li>\r\n<li>Click <strong>Mail<\/strong>\u00a0from the left-hand menu &gt;\u00a0<strong>Manage Accounts<\/strong> under Mail.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/Screenshot-2024-03-06-at-15.42.34.png\" alt=\"Add mailbox\" width=\"190\" height=\"299\" class=\"alignnone  wp-image-39533\" \/><\/li>\r\n<li><span>The\u00a0<\/span><b>Mail Admin<\/b><span>\u00a0page displays all mailboxes and aliases for your domain.\u00a0<\/span><b>Webmaster<span>\u00a0<\/span><\/b><span>is the default mailbox for new hosting accounts and can be deleted if not required.\u00a0<\/span><\/li>\r\n<li>Click <strong>New Mailbox<\/strong> to create a new mail account or <strong>New Mail Alias<\/strong> to create a new email alias. <a href=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-add-mail2.png\"><img class=\"alignnone size-full wp-image-20435\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2009\/08\/kh-add-mail2.png\" alt=\"\" width=\"1634\" height=\"562\" \/><\/a><\/li>\r\n<li>Insert the relevant information:\r\n<ul>\r\n<li><strong>Username<\/strong> is the email address that you want to create<\/li>\r\n<li><strong>Password<\/strong> should be a secure combination of letters and numbers\u00a0 \u2013 use the strength bar for guidance<\/li>\r\n<li><strong>Verify<\/strong>\u00a0<strong>Password\u00a0<\/strong>by retyping it<\/li>\r\n<li><strong>Forward\u00a0<\/strong>is optional for mailboxes and compulsory for aliases \u2013 if you want to forward all incoming mail to an alternative address<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li>Click <strong>Add<\/strong>.<\/li>\r\n<li >\u00a0<\/li>\r\n<\/ol>\r\n<h2>Note:<\/h2>\r\n<p>The <a title=\"Catchall mailbox\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/catchall-mailbox\/\"><strong>catch-all mailbox<\/strong><\/a> is <strong>disabled<\/strong> by default.\u00a0If you would like all stray emails addressed to any username at your domain to be forwarded to a single mailbox, then add an email address in the\u00a0<strong>Catch-all\u00a0email<\/strong> field.<\/p>\r\n<p>Now that the email account is created on the server, you need to <a title=\"Setup email client\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-step-by-step-setup\/\" target=\"_blank\" rel=\"noopener noreferrer\">set up your email program<\/a> or client (eg. Microsoft Outlook, Mozilla Thunderbird) to connect to the server to send and receive your email. If you are in the process of transferring a domain to xneelo it is recommended that you setup the <a title=\"Setup email before transfer\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/email-domain-transfer\/\" target=\"_blank\" rel=\"noopener noreferrer\">email accounts before transfer.<\/a><\/p>\r\n<div id=\"action_points\">\u00a0<\/div>\r\n<!-- \/wp:html -->\r\n\r\n<!-- wp:html -->\r\n<figure class=\"wp-block-image\"><\/figure>\r\n<!-- \/wp:html -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- \/wp:paragraph -->"},"excerpt":{"rendered":"<p>Follow this step-by-step guide to setup new email addresses (mailboxes or accounts) or mail aliases for your domain via konsoleH.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119],"tags":[19289,16639,16642,611,845,457,609,941,311,313,263],"topics":[10403],"class_list":["post-2353","post","type-post","status-publish","format-standard","hentry","category-email","tag-how-to-create-a-new-email-address","tag-mail","tag-mailbox","tag-email-address","tag-create-mailbox","tag-new-email","tag-create-email","tag-manage-accounts","tag-add-email","tag-add-mailbox","tag-konsoleh","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn 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