{"id":2419,"date":"2010-10-20T18:26:00","date_gmt":"2010-10-20T16:26:00","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2419"},"modified":"2026-01-30T09:16:42","modified_gmt":"2026-01-30T07:16:42","slug":"customer-number","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/customer-number\/","title":{"rendered":"Customer number and Admin\/Management password"},"content":{"rendered":"

Accessing\u00a0konsoleH<\/strong><\/a> at Admin level provides full access to manage all services and payments associated with your hosting account.<\/p>\n

konsoleH Login\u00a0options<\/h2>\n

1. Customer number<\/h3>\n

Your\u00a0Customer number<\/b> is a unique identifier for your account, regardless of the number of hosting packages or domains within your account.<\/p>\n

Customer numbers are listed on invoices and are often included at the top of emails sent from xneelo.<\/p>\n

Customer numbers start with \u2018C\u2019 followed by a series of numbers (eg. C123456789), although some customers who signed-up before September 2002 have a Customer number beginning with \u2018F\u2019 (F123456789) or \u20182\u2019 (21234567).<\/p>\n

2. Email address<\/h3>\n

You may also use the email address<\/strong> of the Account Owner \u2013 this is the email that was provided when registering an xneelo account.<\/p>\n

Admin\/Management\u00a0Password<\/h2>\n

This alphanumeric password was provided during the registration of your account. Strong passwords are essential as the first line of defense to protect your data and online accounts.<\/p>\n

Should you ever have the need to change or receive a new Admin\/Management password, refer to the following articles:<\/p>\n

How do I change my Management password?<\/a>
\nWhat if I lose my Management password?<\/a><\/p>\n

Domain level access<\/h2>\n

Users can manage individual domains by logging in at Domain level<\/strong>, with the domain name<\/strong> (without the www e.g. example.com<\/em>) and FTP password<\/strong>. If you administer a number of domains, this allows lower-level access for relevant users without compromising access to your other domains.<\/p>\n","protected":false,"plain":"Accessing\u00a0konsoleH<\/strong><\/a> at Admin level provides full access to manage all services and payments associated with your hosting account.\r\n

konsoleH Login\u00a0options<\/h2>\r\n

1. Customer number<\/h3>\r\nYour\u00a0Customer number<\/b> is a unique identifier for your account, regardless of the number of hosting packages or domains within your account.\r\n\r\nCustomer numbers are listed on invoices and are often included at the top of emails sent from xneelo.\r\n\r\nCustomer numbers start with \u2018C\u2019 followed by a series of numbers (eg. C123456789), although some customers who signed-up before September 2002 have a Customer number beginning with \u2018F\u2019 (F123456789) or \u20182\u2019 (21234567).\r\n

2. Email address<\/h3>\r\nYou may also use the email address<\/strong> of the Account Owner \u2013 this is the email that was provided when registering an xneelo account.\r\n

Admin\/Management\u00a0Password<\/h2>\r\nThis alphanumeric password was provided during the registration of your account. Strong passwords are essential as the first line of defense to protect your data and online accounts.\r\n\r\nShould you ever have the need to change or receive a new Admin\/Management password, refer to the following articles:\r\n\r\nHow do I change my Management password?<\/a>\r\nWhat if I lose my Management password?<\/a>\r\n

Domain level access<\/h2>\r\nUsers can manage individual domains by logging in at Domain level<\/strong>, with the domain name<\/strong> (without the www e.g. example.com<\/em>) and FTP password<\/strong>. If you administer a number of domains, this allows lower-level access for relevant users without compromising access to your other domains."},"excerpt":{"rendered":"

Manage your hosting accounts via the konsoleH control panel by logging in with your Customer number or email address & Management password.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,194,205],"tags":[9861,597,321],"topics":[10403],"class_list":["post-2419","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-faq-accounts-and-payments","category-products-and-services","tag-admin-password","tag-customer-number","tag-login","topics-konsoleh-tools"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0},{"term_id":194,"name":"FAQ about accounts and payments","slug":"faq-accounts-and-payments","term_group":0,"term_taxonomy_id":194,"taxonomy":"category","description":"Frequently asked question and answers about xneelo accounts and payments","parent":189,"count":14,"filter":"raw","term_order":"71","cat_ID":194,"category_count":14,"category_description":"Frequently asked question and answers about xneelo accounts and payments","cat_name":"FAQ about accounts and payments","category_nicename":"faq-accounts-and-payments","category_parent":189},{"term_id":205,"name":"Products and Services","slug":"products-and-services","term_group":0,"term_taxonomy_id":205,"taxonomy":"category","description":"Products and Services provided by xneelo","parent":0,"count":93,"filter":"raw","term_order":"98","cat_ID":205,"category_count":93,"category_description":"Products and Services provided by xneelo","cat_name":"Products and Services","category_nicename":"products-and-services","category_parent":0}],"tag_title":[{"term_id":9861,"name":"admin password","slug":"admin-password","term_group":0,"term_taxonomy_id":9861,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"2800"},{"term_id":597,"name":"customer number","slug":"customer-number","term_group":0,"term_taxonomy_id":597,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2831"},{"term_id":321,"name":"login","slug":"login","term_group":0,"term_taxonomy_id":321,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"3011"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2419"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2419\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2419"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2419"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2419"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}