{"id":25065,"date":"2019-02-19T09:20:21","date_gmt":"2019-02-19T07:20:21","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=25065"},"modified":"2025-03-03T12:55:33","modified_gmt":"2025-03-03T10:55:33","slug":"setup-email-ssl-sierra","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/setup-email-ssl-sierra\/","title":{"rendered":"Set up email in macOS Sierra, Mojave, Catalina, Big Sur, Monterey or Ventura"},"content":{"rendered":"<p><em><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-13521 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-150x150.png\" alt=\"Yosemite-Mail-logo\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-300x300.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-768x768.png 768w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/em><\/p>\n<p>Follow this tutorial to manually set up your mail account. If your account is already set up but isn&#8217;t working, try our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/mail-setup\/mail-osx-sierra-troubleshooting\/\" target=\"_blank\" rel=\"noopener noreferrer\">troubleshooting guide.<\/a><\/p>\n<p>Replace <em>example.com<\/em> with your domain name.<\/p>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3>To add a new email account<\/h3>\n<ol>\n<li><b>Launch Mail<\/b><\/li>\n<li><span style=\"font-weight: 400;\">From the toolbar at the top, select <\/span><b>Mail<\/b><span style=\"font-weight: 400;\"> and then <\/span><b>Add Account\u2026<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-25083\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/addaccount2.png\" alt=\"\" width=\"273\" height=\"420\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/addaccount2.png 332w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/addaccount2-195x300.png 195w\" sizes=\"auto, (max-width: 273px) 100vw, 273px\" \/><br \/>\n<\/b><\/li>\n<li><span style=\"font-weight: 400;\">Select <\/span><b>Other Mail Account\u2026<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-25079\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/addanothermail.png\" alt=\"\" width=\"587\" height=\"486\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/addanothermail.png 834w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/addanothermail-300x248.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/addanothermail-768x635.png 768w\" sizes=\"auto, (max-width: 587px) 100vw, 587px\" \/><\/b><\/li>\n<li>Select\u00a0<b>Continue<\/b><\/li>\n<li>Enter the required details and select <strong>Sign In<br \/>\n<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Name<\/strong> \u2013 the name that will appear in the \u2018From\u2019 field when you send emails<\/span><\/li>\n<li><strong>Email Address\u00a0<\/strong> <span style=\"font-weight: 400;\">\u2013<\/span> your full email address<\/li>\n<li><span style=\"font-weight: 400;\"><strong>Password\u00a0\u2013\u00a0<\/strong>your email password (forgotten passwords cannot be restored but they can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in the control panel<\/a>)<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-27644\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/mail.png\" alt=\"\" width=\"561\" height=\"337\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/mail.png 1224w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/mail-300x180.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/mail-1024x616.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/mail-768x462.png 768w\" sizes=\"auto, (max-width: 561px) 100vw, 561px\" \/><\/span><\/li>\n<\/ul>\n<\/li>\n<li>A message will appear that reads &#8216;Unable to verify account name or password&#8217;. This is because Mail has not used your full email address as the Username.\u00a0 Your email address and password may already be populated. Complete the remaining fields as follows:\n<ul>\n<li><strong>Username<span style=\"font-weight: 400;\">\u2013<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/strong>your full email address<\/li>\n<li><strong>Account Type<\/strong> <span style=\"font-weight: 400;\">\u2013<\/span> from the dropdown, select\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">POP or IMAP<\/a> (this guide <strong>defaults to IMAP)<br \/>\n<\/strong><\/li>\n<li><strong>Incoming Mail Server<\/strong> <span style=\"font-weight: 400;\">\u2013 has\u00a0<strong>mail.\u00a0<\/strong>before the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/span><\/li>\n<li><strong>Outgoing Mail Server<\/strong> <span style=\"font-weight: 400;\">\u2013<\/span> has\u00a0<strong>smtp.\u00a0<\/strong>before the domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31157\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/servernamessl2-1.png\" alt=\"\" width=\"600\" height=\"432\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/servernamessl2-1.png 806w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/servernamessl2-1-300x216.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/servernamessl2-1-768x553.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/li>\n<li>Select <strong>Sign In.\u00a0<\/strong> A pop up will appear that reads &#8216;Select the apps you want to use with this account:&#8217;.\u00a0Select <strong>Done<\/strong><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-25139\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/appstoaccount.png\" alt=\"\" width=\"461\" height=\"216\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/appstoaccount.png 802w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/appstoaccount-300x141.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/appstoaccount-768x360.png 768w\" sizes=\"auto, (max-width: 461px) 100vw, 461px\" \/><\/li>\n<\/ol>\n<p>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/p>\n<p><span style=\"font-weight: 400;\">Your <strong>new email account is now set up<\/strong>. You will see your new account in the list with any other mail accounts. <\/span><\/p>\n<p>Email not working? Read our <span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/xneelo.co.za\/help-centre\/email\/mail-setup\/mail-osx-sierra-troubleshooting\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting Guide<\/a><\/span><\/p>\n","protected":false,"plain":"<em><img class=\"alignleft wp-image-13521 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-150x150.png\" alt=\"Yosemite-Mail-logo\" width=\"150\" height=\"150\" \/><\/em>\r\n\r\nFollow this tutorial to manually set up your mail account. If your account is already set up but isn't working, try our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/mail-setup\/mail-osx-sierra-troubleshooting\/\" target=\"_blank\" rel=\"noopener noreferrer\">troubleshooting guide.<\/a>\r\n\r\nReplace <em>example.com<\/em> with your domain name.\r\n<h3><\/h3>\r\n&nbsp;\r\n<h3>To add a new email account<\/h3>\r\n<ol>\r\n \t<li><b>Launch Mail<\/b><\/li>\r\n \t<li><span >From the toolbar at the top, select <\/span><b>Mail<\/b><span > and then <\/span><b>Add Account\u2026\r\n<img class=\"alignnone wp-image-25083\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/addaccount2.png\" alt=\"\" width=\"273\" height=\"420\" \/>\r\n<\/b><\/li>\r\n \t<li><span >Select <\/span><b>Other Mail Account\u2026\r\n<img class=\"alignnone wp-image-25079\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/addanothermail.png\" alt=\"\" width=\"587\" height=\"486\" \/><\/b><\/li>\r\n \t<li>Select\u00a0<b>Continue<\/b><\/li>\r\n \t<li>Enter the required details and select <strong>Sign In\r\n<\/strong>\r\n<ul>\r\n \t<li><span ><strong>Name<\/strong> \u2013 the name that will appear in the \u2018From\u2019 field when you send emails<\/span><\/li>\r\n \t<li><strong>Email Address\u00a0<\/strong> <span >\u2013<\/span> your full email address<\/li>\r\n \t<li><span ><strong>Password\u00a0\u2013\u00a0<\/strong>your email password (forgotten passwords cannot be restored but they can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset in the control panel<\/a>)\r\n<img class=\"alignnone wp-image-27644\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/mail.png\" alt=\"\" width=\"561\" height=\"337\" \/><\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>A message will appear that reads 'Unable to verify account name or password'. This is because Mail has not used your full email address as the Username.\u00a0 Your email address and password may already be populated. Complete the remaining fields as follows:\r\n<ul>\r\n \t<li><strong>Username<span >\u2013<\/span><span >\u00a0<\/span><\/strong>your full email address<\/li>\r\n \t<li><strong>Account Type<\/strong> <span >\u2013<\/span> from the dropdown, select\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">POP or IMAP<\/a> (this guide <strong>defaults to IMAP)\r\n<\/strong><\/li>\r\n \t<li><strong>Incoming Mail Server<\/strong> <span >\u2013 has\u00a0<strong>mail.\u00a0<\/strong>before the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/span><\/li>\r\n \t<li><strong>Outgoing Mail Server<\/strong> <span >\u2013<\/span> has\u00a0<strong>smtp.\u00a0<\/strong>before the domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31157\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/servernamessl2-1.png\" alt=\"\" width=\"600\" height=\"432\" \/><\/li>\r\n \t<li>Select <strong>Sign In.\u00a0<\/strong> A pop up will appear that reads 'Select the apps you want to use with this account:'.\u00a0Select <strong>Done<\/strong>\r\n<img class=\"alignnone wp-image-25139\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/02\/appstoaccount.png\" alt=\"\" width=\"461\" height=\"216\" \/><\/li>\r\n<\/ol>\r\n* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.\r\n\r\n<span >Your <strong>new email account is now set up<\/strong>. You will see your new account in the list with any other mail accounts. <\/span>\r\n\r\nEmail not working? Read our <span ><a  href=\"https:\/\/xneelo.co.za\/help-centre\/email\/mail-setup\/mail-osx-sierra-troubleshooting\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting Guide<\/a><\/span>"},"excerpt":{"rendered":"<p>The steps in this guide will help you to set up a new email account in macOS Sierra Mail\/ Mojave with SSL. Ensure you have your password and server name. <\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,120],"tags":[18474,18477,18480,18471,18483,13183,13185,13181,521,267],"topics":[],"class_list":["post-25065","post","type-post","status-publish","format-standard","hentry","category-email","category-mail-setup","tag-big-sur","tag-set-up-mac-mail","tag-ventura","tag-monterey","tag-macos","tag-mojave","tag-sierra","tag-mails-with-ssl","tag-mac-mail","tag-ssl"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn 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