{"id":2531,"date":"2009-09-29T21:13:00","date_gmt":"2009-09-29T18:13:00","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2531"},"modified":"2025-04-02T09:54:31","modified_gmt":"2025-04-02T07:54:31","slug":"prompting-strong-password","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/prompting-strong-password\/","title":{"rendered":"Why am I being prompted for a strong password when I create or update a mailbox password?"},"content":{"rendered":"<p>Customers who have used weak passwords for example, \u2018password\u2019 or \u201812345\u2019, have allowed spammers to easily guess their password.<\/p>\n<p>The unauthorised access is then used it to send <a title=\"unsolicited emails\" href=\"\/legal\/acceptable-use-policy\/#abuse-and-spam\" target=\"_blank\" rel=\"noopener\">unsolicited emails<\/a> that could lead to the blacklisting of a customer\u2019s account. This not only tarnishes the reputation of the customer and their business but also xneelo&#8217;s reputation.<\/p>\n<p><span style=\"font-weight: 400;\">The control panel assists customers by enforcing strong<\/span> passwords on mailbox creation or when changing an existing password. These measures have been put in place to protect your online assets.<\/p>\n<p>A <strong>strong password<\/strong> requires the following:<\/p>\n<ul>\n<li>14 characters or more<\/li>\n<li>at least one numerical character<\/li>\n<li>at least one alphabetical character<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">passwords cannot contain the mailbox name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">passwords cannot contain spaces<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">may not contain the word \u2018password\u2019<\/span><\/li>\n<\/ul>\n","protected":false,"plain":"Customers who have used weak passwords for example, \u2018password\u2019 or \u201812345\u2019, have allowed spammers to easily guess their password.\r\n\r\nThe unauthorised access is then used it to send <a title=\"unsolicited emails\" href=\"\/legal\/acceptable-use-policy\/#abuse-and-spam\" target=\"_blank\" rel=\"noopener\">unsolicited emails<\/a> that could lead to the blacklisting of a customer\u2019s account. This not only tarnishes the reputation of the customer and their business but also xneelo's reputation.\r\n\r\n<span >The control panel assists customers by enforcing strong<\/span> passwords on mailbox creation or when changing an existing password. These measures have been put in place to protect your online assets.\r\n\r\nA <strong>strong password<\/strong> requires the following:\r\n<ul>\r\n \t<li>14 characters or more<\/li>\r\n \t<li>at least one numerical character<\/li>\r\n \t<li>at least one alphabetical character<\/li>\r\n \t<li  aria-level=\"1\"><span >passwords cannot contain the mailbox name<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >passwords cannot contain spaces<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >may not contain the word \u2018password\u2019<\/span><\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>The control panel enforces strong passwords. These measures have been put in place to protect your online assets.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,125],"tags":[20672,20669,20675,19226],"topics":[10377],"class_list":["post-2531","post","type-post","status-publish","format-standard","hentry","category-email","category-faq","tag-secure-password","tag-why-am-i-being-prompted-for-a-strong-password-when-i-create-or-update-a-mailbox-password","tag-mail-password","tag-strong-password","topics-website-security"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":125,"name":"FAQ","slug":"faq","term_group":0,"term_taxonomy_id":125,"taxonomy":"category","description":"Frequently asked questions and answers","parent":119,"count":8,"filter":"raw","term_order":"72","cat_ID":125,"category_count":8,"category_description":"Frequently asked questions and answers","cat_name":"FAQ","category_nicename":"faq","category_parent":119}],"tag_title":[{"term_id":20672,"name":"secure password","slug":"secure-password","term_group":0,"term_taxonomy_id":20672,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1239"},{"term_id":20669,"name":"Why am I being prompted for a strong password when I create or update a mailbox password?","slug":"why-am-i-being-prompted-for-a-strong-password-when-i-create-or-update-a-mailbox-password","term_group":0,"term_taxonomy_id":20669,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1240"},{"term_id":20675,"name":"mail password","slug":"mail-password","term_group":0,"term_taxonomy_id":20675,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1241"},{"term_id":19226,"name":"strong password","slug":"strong-password","term_group":0,"term_taxonomy_id":19226,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"1719"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2531"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2531\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2531"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}