{"id":25671,"date":"2019-04-12T11:39:15","date_gmt":"2019-04-12T09:39:15","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=25671"},"modified":"2025-12-30T10:09:30","modified_gmt":"2025-12-30T08:09:30","slug":"setup-email-el-capitan","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/email\/setup-email-el-capitan\/","title":{"rendered":"Set up email in OS X El Capitan"},"content":{"rendered":"<p><em><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-13521 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-150x150.png\" alt=\"Yosemite-Mail-logo\" width=\"150\" height=\"150\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-150x150.png 150w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-300x300.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo.png 1024w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-768x768.png 768w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/em><\/p>\n<p>Follow this tutorial to manually set up your mail account. If your account is already set up but is giving errors, try our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/mail-setup\/el-capitan-mail-troubleshooting\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>.<\/p>\n<p>Check your password by browsing to <a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a>\u00a0and trying to log in. If you aren\u2019t able to log in, then you have the incorrect password.<\/p>\n<p><strong>Forgotten passwords<\/strong> can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener\">reset via your Control Panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don\u2019t have\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Control Panel access.<\/p>\n<h2>Add a new email account<\/h2>\n<ol>\n<li>Launch<b> Mail<\/b><\/li>\n<li>From the toolbar at the top, select <b>Mail<\/b>\u00a0and then <b>Add Account\u2026<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13633\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/mac-add-acount.png\" alt=\"mac-add-acount\" width=\"244\" height=\"290\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/mac-add-acount.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/mac-add-acount-253x300.png 253w\" sizes=\"auto, (max-width: 244px) 100vw, 244px\" \/><\/li>\n<li>Select <b>Other Mail Account\u2026<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13527\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mac-othe-mail.png\" alt=\"mac-othe-mail\" width=\"384\" height=\"314\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mac-othe-mail.png 450w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mac-othe-mail-300x245.png 300w\" sizes=\"auto, (max-width: 384px) 100vw, 384px\" \/><\/li>\n<li>Enter your details\n<ul>\n<li><strong>Name<\/strong> (which will appear in the &#8216;From&#8217; field when you send emails)<\/li>\n<li><strong>Email Address<\/strong><\/li>\n<li><strong>Password\u00a0<\/strong>\u00a0(<em>Forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset via your control panel<\/a>)<\/em><\/li>\n<li>Select<strong> Sign In<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13529\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mac-add-account.png\" alt=\"mac-add-account\" width=\"402\" height=\"245\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mac-add-account.png 450w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mac-add-account-300x183.png 300w\" sizes=\"auto, (max-width: 402px) 100vw, 402px\" \/><\/li>\n<li>Complete the settings as follows:\n<ul>\n<li><strong>User Name<\/strong> is the full email address<\/li>\n<li><strong>Account Type<\/strong> is <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP or POP<\/a> according to preference (IMAP is the default)<\/li>\n<li><strong>Incoming Mail Server\u00a0<\/strong>has\u00a0<strong>mail.\u00a0<\/strong>before the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\n<li><strong>Outgoing Mail Server\u00a0<\/strong>has\u00a0<strong>smtp. <\/strong>before the domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\n<li>Select<strong> Sign In<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31157\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/servernamessl2-1.png\" alt=\"\" width=\"408\" height=\"294\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/servernamessl2-1.png 806w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/servernamessl2-1-300x216.png 300w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/servernamessl2-1-768x553.png 768w\" sizes=\"auto, (max-width: 408px) 100vw, 408px\" \/><\/li>\n<li>Select any apps &gt;\u00a0<strong>Done<\/strong><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13537 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/select-apps.png\" alt=\"select-apps\" width=\"300\" height=\"146\" \/><\/li>\n<li>From the toolbar at the top, select <b>Mail<\/b>\u00a0and then <b>Preferences\u2026<\/b><\/li>\n<li>Select <strong>Server Settings:<\/strong><\/li>\n<li>Complete the<strong> Incoming Mail Server <\/strong>settings:<strong><br \/>\n<\/strong>\u2022 Untick<strong> Automatically manage connection settings<\/strong><br \/>\n\u2022 Fill in the correct Port number \u2013 Port 993 for IMAP\/ Port 995 for POP<br \/>\n\u2022 Ensure <strong>Use SSL\/TLS<\/strong> is ticked<\/li>\n<li>Complete the <strong>Outgoing Mail Server<\/strong> settings:<br \/>\n\u2022 Untick<strong> Automatically manage connection settings<\/strong><br \/>\n\u2022 Fill in the correct Port number \u2013 465 for SMTP<br \/>\n\u2022 Ensure <strong>Use SSL\/TLS<\/strong> is ticked<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-31160\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/mailssl-1.png\" alt=\"\" width=\"694\" height=\"810\" srcset=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/mailssl-1.png 790w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/mailssl-1-257x300.png 257w, https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/mailssl-1-768x896.png 768w\" sizes=\"auto, (max-width: 694px) 100vw, 694px\" \/><\/li>\n<li>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/li>\n<li><strong>Your Mail account is now set up with SSL. <\/strong>You will see your new account in the list with any other mail accounts.<\/li>\n<\/ol>\n<p>If you experience problems, refer to our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/mail-setup\/el-capitan-mail-troubleshooting\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>.<\/p>\n","protected":false,"plain":"<em><img class=\"alignleft wp-image-13521 size-thumbnail\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/Yosemite-Mail-logo-150x150.png\" alt=\"Yosemite-Mail-logo\" width=\"150\" height=\"150\" \/><\/em>\r\n\r\nFollow this tutorial to manually set up your mail account. If your account is already set up but is giving errors, try our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/mail-setup\/el-capitan-mail-troubleshooting\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>.\r\n\r\nCheck your password by browsing to <a href=\"https:\/\/webmail.konsoleh.co.za\/login\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a>\u00a0and trying to log in. If you aren\u2019t able to log in, then you have the incorrect password.\r\n\r\n<strong>Forgotten passwords<\/strong> can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener\">reset via your Control Panel<\/a> \u2013 you will need to get your domain or web administrator to update it for you if you don\u2019t have\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Control Panel access.\r\n<h2>Add a new email account<\/h2>\r\n<ol>\r\n \t<li>Launch<b> Mail<\/b><\/li>\r\n \t<li>From the toolbar at the top, select <b>Mail<\/b>\u00a0and then <b>Add Account\u2026<\/b>\r\n<img class=\"alignnone wp-image-13633\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2016\/05\/mac-add-acount.png\" alt=\"mac-add-acount\" width=\"244\" height=\"290\" \/><\/li>\r\n \t<li>Select <b>Other Mail Account\u2026<\/b>\r\n<img class=\"alignnone wp-image-13527\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mac-othe-mail.png\" alt=\"mac-othe-mail\" width=\"384\" height=\"314\" \/><\/li>\r\n \t<li>Enter your details\r\n<ul>\r\n \t<li><strong>Name<\/strong> (which will appear in the 'From' field when you send emails)<\/li>\r\n \t<li><strong>Email Address<\/strong><\/li>\r\n \t<li><strong>Password\u00a0<\/strong>\u00a0(<em>Forgotten passwords can be <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-change-your-email-password\/\" target=\"_blank\" rel=\"noopener noreferrer\">reset via your control panel<\/a>)<\/em><\/li>\r\n \t<li>Select<strong> Sign In<\/strong><\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-13529\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/mac-add-account.png\" alt=\"mac-add-account\" width=\"402\" height=\"245\" \/><\/li>\r\n \t<li>Complete the settings as follows:\r\n<ul>\r\n \t<li><strong>User Name<\/strong> is the full email address<\/li>\r\n \t<li><strong>Account Type<\/strong> is <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/pop-vs-imap\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP or POP<\/a> according to preference (IMAP is the default)<\/li>\r\n \t<li><strong>Incoming Mail Server\u00a0<\/strong>has\u00a0<strong>mail.\u00a0<\/strong>before the domain name e.g.\u00a0<em>mail.example.com*<\/em><\/li>\r\n \t<li><strong>Outgoing Mail Server\u00a0<\/strong>has\u00a0<strong>smtp. <\/strong>before the domain name e.g.\u00a0<em>smtp.example.com*<\/em><\/li>\r\n \t<li>Select<strong> Sign In<\/strong><\/li>\r\n<\/ul>\r\n<img class=\"alignnone wp-image-31157\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/servernamessl2-1.png\" alt=\"\" width=\"408\" height=\"294\" \/><\/li>\r\n \t<li>Select any apps &gt;\u00a0<strong>Done<\/strong>\r\n<img class=\"alignnone wp-image-13537 size-full\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2015\/10\/select-apps.png\" alt=\"select-apps\" width=\"300\" height=\"146\" \/><\/li>\r\n \t<li>From the toolbar at the top, select <b>Mail<\/b>\u00a0and then <b>Preferences\u2026<\/b><\/li>\r\n \t<li>Select <strong>Server Settings:<\/strong><\/li>\r\n \t<li>Complete the<strong> Incoming Mail Server <\/strong>settings:<strong>\r\n<\/strong>\u2022 Untick<strong> Automatically manage connection settings<\/strong>\r\n\u2022 Fill in the correct Port number \u2013 Port 993 for IMAP\/ Port 995 for POP\r\n\u2022 Ensure <strong>Use SSL\/TLS<\/strong> is ticked<\/li>\r\n \t<li>Complete the <strong>Outgoing Mail Server<\/strong> settings:\r\n\u2022 Untick<strong> Automatically manage connection settings<\/strong>\r\n\u2022 Fill in the correct Port number \u2013 465 for SMTP\r\n\u2022 Ensure <strong>Use SSL\/TLS<\/strong> is ticked\r\n<img class=\"alignnone wp-image-31160\" src=\"https:\/\/xneelo.co.za\/help-centre\/wp-content\/uploads\/2019\/04\/mailssl-1.png\" alt=\"\" width=\"694\" height=\"810\" \/><\/li>\r\n \t<li>* Note: In isolated cases\u00a0<strong>mail.domain<\/strong>\u00a0(e.g. mail.example.com) and\u00a0<strong>smtp.domain<\/strong>\u00a0won\u2019t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net.\u00a0<a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-find-your-server-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">Find my server name<\/a>.<\/li>\r\n \t<li><strong>Your Mail account is now set up with SSL. <\/strong>You will see your new account in the list with any other mail accounts.<\/li>\r\n<\/ol>\r\nIf you experience problems, refer to our <a href=\"https:\/\/xneelo.co.za\/help-centre\/email\/mail-setup\/el-capitan-mail-troubleshooting\/\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting guide<\/a>."},"excerpt":{"rendered":"<p>Follow this tutorial to manually set up your mail account. If your account is already set up but is giving errors, try our Troubleshooting guide&#8230;.<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[119,120],"tags":[509,511],"topics":[],"class_list":["post-25671","post","type-post","status-publish","format-standard","hentry","category-email","category-mail-setup","tag-el-capitan","tag-mac"],"acf":[],"additional_meta":{"category_title":[{"term_id":119,"name":"Email","slug":"email","term_group":0,"term_taxonomy_id":119,"taxonomy":"category","description":"Learn the basics and get going with our easy to set up email guides","parent":0,"count":125,"filter":"raw","term_order":"62","cat_ID":119,"category_count":125,"category_description":"Learn the basics and get going with our easy to set up email guides","cat_name":"Email","category_nicename":"email","category_parent":0},{"term_id":120,"name":"Email Setup","slug":"mail-setup","term_group":0,"term_taxonomy_id":120,"taxonomy":"category","description":"Follow our easy to set up email guides","parent":119,"count":40,"filter":"raw","term_order":"63","cat_ID":120,"category_count":40,"category_description":"Follow our easy to set up email guides","cat_name":"Email Setup","category_nicename":"mail-setup","category_parent":119}],"tag_title":[{"term_id":509,"name":"el capitan","slug":"el-capitan","term_group":0,"term_taxonomy_id":509,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"2635"},{"term_id":511,"name":"mac","slug":"mac","term_group":0,"term_taxonomy_id":511,"taxonomy":"post_tag","description":"","parent":0,"count":6,"filter":"raw","term_order":"2661"}]},"featured_image_src":null,"author_info":{"display_name":"janine.g","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/janine-g\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/60563272a8fc98e284410c640884d1e02e7271b28f06b7526c5f7dd877cb33f9?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/25671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=25671"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/25671\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=25671"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=25671"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=25671"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=25671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}