{"id":2593,"date":"2009-12-09T10:46:05","date_gmt":"2009-12-09T08:46:05","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2593"},"modified":"2025-12-29T09:16:30","modified_gmt":"2025-12-29T07:16:30","slug":"why-have-my-services-been-suspended-if-i-have-paid","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/why-have-my-services-been-suspended-if-i-have-paid\/","title":{"rendered":"Why have my services been suspended if I have paid?"},"content":{"rendered":"<p>It is possible that you may have made the <b>payment<\/b> too late and it has not yet reflected on our bank statement. There are a number of <a title=\"reasons\" href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/why-is-my-account-still-reflecting-as-outstanding-i-have-made-payment-and-ticked-payment-made\/\" target=\"_blank\" rel=\"noopener\">reasons<\/a> why this could happen and provision should be made for delays in transfers between financial institutions and payment should be made to us no later than the first payment reminder. Payment should be received within the first 7 days of receiving your invoice.<\/p>\n<p>It may also be possible that you have used the incorrect reference number. <a href=\"mailto:support@xneelo.com\" target=\"_blank\" rel=\"noopener\">Contact us<\/a> if the incorrect reference\/ customer number has been used. We strongly advise that you <strong>confirm payment<\/strong> via the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-confirm-payment-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">xneelo Control Panel<\/a> once payment has been made.<\/p>\n","protected":false,"plain":"It is possible that you may have made the <b>payment<\/b> too late and it has not yet reflected on our bank statement. There are a number of <a title=\"reasons\" href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/why-is-my-account-still-reflecting-as-outstanding-i-have-made-payment-and-ticked-payment-made\/\" target=\"_blank\" rel=\"noopener\">reasons<\/a> why this could happen and provision should be made for delays in transfers between financial institutions and payment should be made to us no later than the first payment reminder. Payment should be received within the first 7 days of receiving your invoice.\r\n\r\nIt may also be possible that you have used the incorrect reference number. <a href=\"mailto:support@xneelo.com\" target=\"_blank\" rel=\"noopener\">Contact us<\/a> if the incorrect reference\/ customer number has been used. We strongly advise that you <strong>confirm payment<\/strong> via the <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-confirm-payment-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">xneelo Control Panel<\/a> once payment has been made."},"excerpt":{"rendered":"<p>There are a number of reasons why your services may be suspended and provision should be made for delays in transfers between financial institutions. Ensure that you have confirmed your payment via your control panel.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,193],"tags":[19866,19869,17333,467],"topics":[11257,10411],"class_list":["post-2593","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-troubleshooting-accounts-and-payments","tag-why-have-my-services-been-suspended-if-i-have-paid","tag-reactivate-account","tag-payment-made","tag-confirm-payment","topics-billing-queries","topics-payment-problems"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0},{"term_id":193,"name":"Troubleshooting Billing problems","slug":"troubleshooting-accounts-and-payments","term_group":0,"term_taxonomy_id":193,"taxonomy":"category","description":"Solving billing problems","parent":189,"count":6,"filter":"raw","term_order":"107","cat_ID":193,"category_count":6,"category_description":"Solving billing problems","cat_name":"Troubleshooting Billing problems","category_nicename":"troubleshooting-accounts-and-payments","category_parent":189}],"tag_title":[{"term_id":19866,"name":"Why have my services been suspended if I have paid?","slug":"why-have-my-services-been-suspended-if-i-have-paid","term_group":0,"term_taxonomy_id":19866,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"1505"},{"term_id":19869,"name":"reactivate account","slug":"reactivate-account","term_group":0,"term_taxonomy_id":19869,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw","term_order":"1506"},{"term_id":17333,"name":"payment made","slug":"payment-made","term_group":0,"term_taxonomy_id":17333,"taxonomy":"post_tag","description":"","parent":0,"count":7,"filter":"raw","term_order":"2339"},{"term_id":467,"name":"confirm payment","slug":"confirm-payment","term_group":0,"term_taxonomy_id":467,"taxonomy":"post_tag","description":"","parent":0,"count":7,"filter":"raw","term_order":"2885"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2593"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2593\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2593"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}