{"id":2595,"date":"2009-12-09T10:47:29","date_gmt":"2009-12-09T10:47:29","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2595"},"modified":"2026-01-13T16:17:48","modified_gmt":"2026-01-13T14:17:48","slug":"why-do-i-receive-payment-reminders-if-my-invoice-is-paid","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/why-do-i-receive-payment-reminders-if-my-invoice-is-paid\/","title":{"rendered":"Why do I receive payment reminders if my invoice is paid?"},"content":{"rendered":"<p>Ongoing email and sms <b>reminders<\/b> may be sent to you due to one of the following reasons:<\/p>\n<ul>\n<li>The payment does not yet reflect on our bank statement<\/li>\n<li>Only part payment may have been received and an amount remains due<\/li>\n<li>There is another invoice outstanding \u2013 please visit your Control Panel to determine which invoice may still be outstanding.<\/li>\n<li>The incorrect <a title=\"reference number\" href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/what-is-my-customer-number\/\" target=\"_blank\" rel=\"noopener\">reference number<\/a> and beneficiary account number may have been used. Please <a title=\"confirm payment\" href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-confirm-payment-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">confirm payment<\/a> in your Control Panel.<\/li>\n<\/ul>\n","protected":false,"plain":"Ongoing email and sms <b>reminders<\/b> may be sent to you due to one of the following reasons:\r\n<ul>\r\n \t<li>The payment does not yet reflect on our bank statement<\/li>\r\n \t<li>Only part payment may have been received and an amount remains due<\/li>\r\n \t<li>There is another invoice outstanding \u2013 please visit your Control Panel to determine which invoice may still be outstanding.<\/li>\r\n \t<li>The incorrect <a title=\"reference number\" href=\"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/what-is-my-customer-number\/\" target=\"_blank\" rel=\"noopener\">reference number<\/a> and beneficiary account number may have been used. Please <a title=\"confirm payment\" href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/how-to-confirm-payment-via-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">confirm payment<\/a> in your Control Panel.<\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>Ongoing email and sms reminders may be sent to you for a number of reasons.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,193],"tags":[24144],"topics":[10411],"class_list":["post-2595","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-troubleshooting-accounts-and-payments","tag-payment-reminders","topics-payment-problems"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0},{"term_id":193,"name":"Troubleshooting Billing problems","slug":"troubleshooting-accounts-and-payments","term_group":0,"term_taxonomy_id":193,"taxonomy":"category","description":"Solving billing problems","parent":189,"count":6,"filter":"raw","term_order":"107","cat_ID":193,"category_count":6,"category_description":"Solving billing problems","cat_name":"Troubleshooting Billing problems","category_nicename":"troubleshooting-accounts-and-payments","category_parent":189}],"tag_title":[{"term_id":24144,"name":"payment reminders","slug":"payment-reminders","term_group":0,"term_taxonomy_id":24144,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"111"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2595"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2595\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2595"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2595"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2595"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}