As part of our ongoing Data Centre management, we offer a \u2018Remote Hands\u2019<\/b> service. This is in place to ensure optimal maintenance of our network infrastructure, timeous provision of servers to customers as well as providing hands-on assistance where there is no self-help service available.<\/p>\n
With the Remote Hands service, Self-Managed customers will receive free assistance from one of our technicians.<\/p>\n
Note on After Hours<\/b><\/p>\n
Our after-hours times are as follows:<\/p>\n
Cape Town Data Centre:<\/span> From 7 pm to 6 am on weekdays, public holidays and weekends The Remote Hands fee during after-hours is R225\/15min, including the first 15 minutes. After-hours call-outs may take 30 \u2013 40 minutes.<\/p>\n The Remote Hands service is available to all Self-Managed customers should you require assistance from one of our Data Centre technicians. Customers are encouraged to use the self-management tools that have been put in place before requesting the assistance of one of our technicians.<\/p>\n Onsite data transfers<\/b><\/p>\n Self-Managed customers are not able to physically access their servers. In order to accommodate our customers, we have prepared fully-equipped workstations (incorporating both Windows & Linux operating systems) at our various Data Centre facilities. These workstations have a 100Mbit LAN available free of charge, should customers wish to perform onsite data transfers.<\/p>\n Data Centre visits are by appointment only<\/b><\/p>\n Visiting one of our Data Centre facilities is by appointment only. Customers will incur a penalty fee should they fail to make an appointment or should they not appear at a pre-scheduled appointment, without prior cancellation.<\/p>\n","protected":false,"plain":"As part of our ongoing Data Centre management, we offer a \u2018Remote Hands\u2019<\/b> service. This is in place to ensure optimal maintenance of our network infrastructure, timeous provision of servers to customers as well as providing hands-on assistance where there is no self-help service available.\r\n\r\nWith the Remote Hands service, Self-Managed customers will receive free assistance from one of our technicians.\r\n\r\nNote on After Hours<\/b>\r\n\r\nOur after-hours times are as follows:\r\n\r\nCape Town Data Centre:<\/span> From 7 pm to 6 am on weekdays, public holidays and weekends\r\nSamrand Data Centre:<\/span> From 7 pm to 6 am on weekdays, public holidays and weekends\r\n\r\nThe Remote Hands fee during after-hours is R225\/15min, including the first 15 minutes. After-hours call-outs may take 30 \u2013 40 minutes.\r\n\r\nThe Remote Hands service is available to all Self-Managed customers should you require assistance from one of our Data Centre technicians. Customers are encouraged to use the self-management tools that have been put in place before requesting the assistance of one of our technicians.\r\n\r\nOnsite data transfers<\/b>\r\n\r\nSelf-Managed customers are not able to physically access their servers. In order to accommodate our customers, we have prepared fully-equipped workstations (incorporating both Windows & Linux operating systems) at our various Data Centre facilities. These workstations have a 100Mbit LAN available free of charge, should customers wish to perform onsite data transfers.\r\n\r\nData Centre visits are by appointment only<\/b>\r\n\r\nVisiting one of our Data Centre facilities is by appointment only. Customers will incur a penalty fee should they fail to make an appointment or should they not appear at a pre-scheduled appointment, without prior cancellation."},"excerpt":{"rendered":" We offer a \u2018Remote Hands\u2019 service. This is in place to ensure optimal maintenance of our network infrastructure, timeous provision of servers, as well as providing hands-on assistance where no self-help service 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\nSamrand Data Centre:<\/span> From 7 pm to 6 am on weekdays, public holidays and weekends<\/p>\n