{"id":27198,"date":"2019-05-21T12:34:23","date_gmt":"2019-05-21T10:34:23","guid":{"rendered":"https:\/\/hetzner.co.za\/help-centre\/?p=27198"},"modified":"2025-03-24T11:57:28","modified_gmt":"2025-03-24T09:57:28","slug":"reasons-site-incompatible","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/website\/reasons-site-incompatible\/","title":{"rendered":"Understanding PHP incompatibility"},"content":{"rendered":"<p>The <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/php-compatibility-scanner\/\" target=\"_blank\" rel=\"noopener noreferrer\">PHP Compatibility Scanner<\/a> allows you to quickly find out if your website is compatible with the latest PHP versions.<\/p>\n<p><b>The PHP Compatibility Scanner has a status indicator: <\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Compatibility Scanner will confirm whether the website is compatible or not. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the tool is not able to determine with certainty that the site is compatible, the status will indicate that it is not compatible.<\/span><\/li>\n<\/ul>\n<p>For more information on why your website may not be compatible, select<strong> Download CSV Report\u00a0<\/strong>to generate a compatibility report. This report can be shared with your web developer.<\/p>\n<h3>Popular CMSes:<\/h3>\n<p>If you are running any of the following versions of these popular CMSes, in most cases, it should be safe to upgrade your PHP version:<\/p>\n<p><strong>WordPress<\/strong> 5.2 (or above)<br \/>\n<strong>Drupal<\/strong> 8.7.1 (or above)<br \/>\n<strong>Joomla! <\/strong>4\u00a0(or above)<\/p>\n<p><strong>Note:<\/strong> You would need to ensure that any <strong>plugins<\/strong> you are using are compatible with the latest PHP version. Please refer to the compatibility report for more detail.<\/p>\n<h3>FAQ:<\/h3>\n<p><span style=\"font-size: 18px;\"><b>If it is likely that my website is compatible with the latest PHP version, why is it indicated as incompatible?<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\">While the version of CMS you are using may be compatible with the latest PHP versions, <\/span><span style=\"font-weight: 400;\"> the <strong>plugins<\/strong> or bespoke <strong>software<\/strong> you are using may not be. We recommend that your web developer review the error messages in the compatibility report before upgrading.<\/span><\/p>\n<p>If any site components are not working after the upgrade, you can roll back the changes by downgrading to the previous version of PHP via the <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/roll-back-your-php-version\/\" target=\"_blank\" rel=\"noopener noreferrer\">PHP Config tool<\/a> in the control panel. Be sure to <strong>fix<\/strong> the broken components to ensure your site will be compatible <span style=\"font-weight: 400;\">with the latest PHP version<\/span>.<\/p>\n<p><span style=\"font-size: 18px;\"><b>Why do I need to upgrade my PHP version?<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\">All major content management systems recommend using the latest PHP version due to the <\/span><span style=\"font-weight: 400;\">performance and security benefits<\/span><span style=\"font-weight: 400;\">. Using an older version of PHP leaves your site <strong>vulnerable<\/strong> to malicious activities from <strong>hackers<\/strong>, as security updates for this version have reached end of life.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 18px;\"><b>I don\u2019t know how to interpret the compatibility report provided. What do I do now?<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\">We recommend that you share the compatibility report with your web developer who will be able to interpret the report and make the necessary changes.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 18px;\"><b>I haven&#8217;t experienced problems with the older version of WordPress that I am currently using. Do I still need to upgrade?<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is best practice to make <strong>use of the latest version of PHP <\/strong>so that your website is not vulnerable to<strong> malicious <\/strong>activities from hackers. \u00a0\u00a0<\/span><\/p>\n","protected":false,"plain":"The <a href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/php-compatibility-scanner\/\" target=\"_blank\" rel=\"noopener noreferrer\">PHP Compatibility Scanner<\/a> allows you to quickly find out if your website is compatible with the latest PHP versions.\r\n\r\n<b>The PHP Compatibility Scanner has a status indicator: <\/b>\r\n<ul>\r\n \t<li  aria-level=\"1\"><span >The Compatibility Scanner will confirm whether the website is compatible or not. <\/span><span >\u00a0<\/span><\/li>\r\n \t<li  aria-level=\"1\"><span >If the tool is not able to determine with certainty that the site is compatible, the status will indicate that it is not compatible.<\/span><\/li>\r\n<\/ul>\r\nFor more information on why your website may not be compatible, select<strong> Download CSV Report\u00a0<\/strong>to generate a compatibility report. This report can be shared with your web developer.\r\n<h3>Popular CMSes:<\/h3>\r\nIf you are running any of the following versions of these popular CMSes, in most cases, it should be safe to upgrade your PHP version:\r\n\r\n<strong>WordPress<\/strong> 5.2 (or above)\r\n<strong>Drupal<\/strong> 8.7.1 (or above)\r\n<strong>Joomla! <\/strong>4\u00a0(or above)\r\n\r\n<strong>Note:<\/strong> You would need to ensure that any <strong>plugins<\/strong> you are using are compatible with the latest PHP version. Please refer to the compatibility report for more detail.\r\n<h3>FAQ:<\/h3>\r\n<span ><b>If it is likely that my website is compatible with the latest PHP version, why is it indicated as incompatible?<\/b><\/span>\r\n\r\n<span >While the version of CMS you are using may be compatible with the latest PHP versions, <\/span><span > the <strong>plugins<\/strong> or bespoke <strong>software<\/strong> you are using may not be. We recommend that your web developer review the error messages in the compatibility report before upgrading.<\/span>\r\n\r\nIf any site components are not working after the upgrade, you can roll back the changes by downgrading to the previous version of PHP via the <a href=\"https:\/\/xneelo.co.za\/help-centre\/website\/roll-back-your-php-version\/\" target=\"_blank\" rel=\"noopener noreferrer\">PHP Config tool<\/a> in the control panel. Be sure to <strong>fix<\/strong> the broken components to ensure your site will be compatible <span >with the latest PHP version<\/span>.\r\n\r\n<span ><b>Why do I need to upgrade my PHP version?<\/b><\/span>\r\n\r\n<span >All major content management systems recommend using the latest PHP version due to the <\/span><span >performance and security benefits<\/span><span >. Using an older version of PHP leaves your site <strong>vulnerable<\/strong> to malicious activities from <strong>hackers<\/strong>, as security updates for this version have reached end of life.\u00a0<\/span>\r\n\r\n<span ><b>I don\u2019t know how to interpret the compatibility report provided. What do I do now?<\/b><\/span>\r\n\r\n<span >We recommend that you share the compatibility report with your web developer who will be able to interpret the report and make the necessary changes.\u00a0<\/span>\r\n\r\n<span ><b>I haven't experienced problems with the older version of WordPress that I am currently using. Do I still need to upgrade?<\/b><\/span>\r\n\r\n<span >It is best practice to make <strong>use of the latest version of PHP <\/strong>so that your website is not vulnerable to<strong> malicious <\/strong>activities from hackers. \u00a0\u00a0<\/span>"},"excerpt":{"rendered":"<p>The PHP Compatibility Scanner allows you to quickly find out if your website is compatible with the latest PHP versions.<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[168,166],"tags":[22760],"topics":[19481],"class_list":["post-27198","post","type-post","status-publish","format-standard","hentry","category-managing-website","category-website","tag-understanding-php-incompatibility","topics-php-upgrade"],"acf":[],"additional_meta":{"category_title":[{"term_id":168,"name":"Managing your Website","slug":"managing-website","term_group":0,"term_taxonomy_id":168,"taxonomy":"category","description":"Managing your Website","parent":166,"count":52,"filter":"raw","term_order":"83","cat_ID":168,"category_count":52,"category_description":"Managing your Website","cat_name":"Managing your Website","category_nicename":"managing-website","category_parent":166},{"term_id":166,"name":"Website","slug":"website","term_group":0,"term_taxonomy_id":166,"taxonomy":"category","description":"About your Website(s)","parent":0,"count":169,"filter":"raw","term_order":"120","cat_ID":166,"category_count":169,"category_description":"About your Website(s)","cat_name":"Website","category_nicename":"website","category_parent":0}],"tag_title":[{"term_id":22760,"name":"Understanding PHP incompatibility","slug":"understanding-php-incompatibility","term_group":0,"term_taxonomy_id":22760,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw","term_order":"561"}]},"featured_image_src":null,"author_info":{"display_name":"janine.g","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/janine-g\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/60563272a8fc98e284410c640884d1e02e7271b28f06b7526c5f7dd877cb33f9?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/27198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=27198"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/27198\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=27198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=27198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=27198"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=27198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}