{"id":2817,"date":"2010-11-24T17:01:40","date_gmt":"2010-11-24T17:01:40","guid":{"rendered":"http:\/\/localhost\/helpcentre\/?p=2817"},"modified":"2025-12-29T12:26:53","modified_gmt":"2025-12-29T10:26:53","slug":"why-cant-i-find-a-tick-box-to-indicate-that-ive-made-a-payment","status":"publish","type":"post","link":"https:\/\/xneelo.co.za\/help-centre\/accounts-and-payments\/why-cant-i-find-a-tick-box-to-indicate-that-ive-made-a-payment\/","title":{"rendered":"Why can\u2019t I find a tick box to indicate that I\u2019ve made a payment?"},"content":{"rendered":"<ul>\n<li>You have already used the <b>\u2018Payment Made\u2019<\/b> tool for an invoice and the payment was not settled in full.<\/li>\n<li>Your preferred <a title=\"payment method\" href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/change-your-payment-method-in-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">payment method<\/a> is <b>Debit Order<\/b>. No proof of payment is required.<\/li>\n<li>If the <b>Debit Order payment is rejected<\/b> but the rejection has not yet been confirmed by MultiData (the agency collecting our debit orders). Please wait until we have updated our records and send you an email requesting that payment be made.<\/li>\n<\/ul>\n","protected":false,"plain":"<ul>\r\n \t<li>You have already used the <b>\u2018Payment Made\u2019<\/b> tool for an invoice and the payment was not settled in full.<\/li>\r\n \t<li>Your preferred <a title=\"payment method\" href=\"https:\/\/xneelo.co.za\/help-centre\/control-panel\/change-your-payment-method-in-the-xneelo-control-panel\/\" target=\"_blank\" rel=\"noopener\">payment method<\/a> is <b>Debit Order<\/b>. No proof of payment is required.<\/li>\r\n \t<li>If the <b>Debit Order payment is rejected<\/b> but the rejection has not yet been confirmed by MultiData (the agency collecting our debit orders). Please wait until we have updated our records and send you an email requesting that payment be made.<\/li>\r\n<\/ul>"},"excerpt":{"rendered":"<p>You have already used the \u2018Payment Made\u2019 tool for an invoice and the payment was not settled in full. Your preferred payment method is Debit&#8230;<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lsx_disable_title":"0","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[189,193],"tags":[17333,467],"topics":[10411],"class_list":["post-2817","post","type-post","status-publish","format-standard","hentry","category-accounts-and-payments","category-troubleshooting-accounts-and-payments","tag-payment-made","tag-confirm-payment","topics-payment-problems"],"acf":[],"additional_meta":{"category_title":[{"term_id":189,"name":"Accounts and Payments","slug":"accounts-and-payments","term_group":0,"term_taxonomy_id":189,"taxonomy":"category","description":"Everything your need know about your web hosting account and hosting costs\/payments","parent":0,"count":67,"filter":"raw","term_order":"51","cat_ID":189,"category_count":67,"category_description":"Everything your need know about your web hosting account and hosting costs\/payments","cat_name":"Accounts and Payments","category_nicename":"accounts-and-payments","category_parent":0},{"term_id":193,"name":"Troubleshooting Billing problems","slug":"troubleshooting-accounts-and-payments","term_group":0,"term_taxonomy_id":193,"taxonomy":"category","description":"Solving billing problems","parent":189,"count":6,"filter":"raw","term_order":"107","cat_ID":193,"category_count":6,"category_description":"Solving billing problems","cat_name":"Troubleshooting Billing problems","category_nicename":"troubleshooting-accounts-and-payments","category_parent":189}],"tag_title":[{"term_id":17333,"name":"payment made","slug":"payment-made","term_group":0,"term_taxonomy_id":17333,"taxonomy":"post_tag","description":"","parent":0,"count":7,"filter":"raw","term_order":"2339"},{"term_id":467,"name":"confirm payment","slug":"confirm-payment","term_group":0,"term_taxonomy_id":467,"taxonomy":"post_tag","description":"","parent":0,"count":7,"filter":"raw","term_order":"2885"}]},"featured_image_src":null,"author_info":{"display_name":"marketing","author_link":"https:\/\/xneelo.co.za\/help-centre\/author\/marketing\/","author_avatar":"https:\/\/secure.gravatar.com\/avatar\/a6ea315e112423b2b955cb020fbce2b0835956c6ad85ff0f13f1db298977eaaa?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/comments?post=2817"}],"version-history":[{"count":0,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/posts\/2817\/revisions"}],"wp:attachment":[{"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/media?parent=2817"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/categories?post=2817"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/tags?post=2817"},{"taxonomy":"topics","embeddable":true,"href":"https:\/\/xneelo.co.za\/help-centre\/wp-json\/wp\/v2\/topics?post=2817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}